🌎 Presenting our 𝙁𝙔24 𝙎𝙪𝙨𝙩𝙖𝙞𝙣𝙖𝙗𝙞𝙡𝙞𝙩𝙮 𝙍𝙚𝙥𝙤𝙧𝙩! 🌏 We have made major progress in the past year towards our goals to become carbon neutral by 2030 and achieve net-zero emissions by 2040. And that's not all. As we work to advance towards a better future for our people and our planet, we've matured our AI ethics guidelines, powered millions of conversations for charitable organizations, worked towards maximizing product availability and compliance, and more. See how we’re committed to a better future in our full #ESG report: https://lnkd.in/ezMFfg6B #sustainability
Genesys
Software Development
Menlo Park, CA 277,714 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
![Click here to view Genesys Cloud CX]()
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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🌟 Coca-Cola Bottlers' Sales & Services have proven themselves a #CX hero! See how they—along with others—are mastering #AI and social listening to create amazing experiences for customers, employees, and everyone they serve. 🎉 Check out their journey with AI-powered experience orchestration: https://lnkd.in/eEwdhAbR
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✨ Episode 2 of 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙨 𝙞𝙣 𝙩𝙝𝙚 𝙁𝙖𝙨𝙩 𝙇𝙖𝙣𝙚 is LIVE! 🏎️ Join us as we chat with Tony Kanaan about his transition from driver to Sporting Director, how he balances short-term wins with long-term goals, and the impact of technology on racing. In both racing and tech, staying ahead means embracing the latest innovations. From hybrid systems on the track to #AI-powered experience orchestration in customer experience, success is about balancing immediate needs while planning for the future. Meet the future of #CX: https://gsys.cx/3SF1TDm #DrivenByExperiences
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If you're looking to: 💰 Reduce the cost of operations 📈 Increase customer loyalty for long-term growth ...then it's time to turn to Experience Orchestration—influenced and enabled by #AI. Our CEO, Tony Bates, walks through all 6️⃣ levels of EO evolution to help you discover where your company lands: https://gsys.cx/3LWLSF6
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Once again, we’re jumping into the scrum 🏉 An extension of our principal partnership with Connacht Rugby in Galway has been announced! The team epitomizes teamwork and innovation from kick-off to final whistle and we’re excited to continue To Unite and Inspire. 🗞️ https://gsys.cx/3WAL5yD #DrivenByExperiences
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🌟 Bem-vindos ao Genesys Xperience Brasil 2024! 🌟 Estamos dando início a um dos maiores eventos do ano, dedicado a transformar a experiência do cliente e do colaborador com o poder das tecnologias de IA! 🤖✨ 📸 Confira as primeiras imagens da abertura e sinta a energia do nosso público! Ao longo do dia, teremos uma programação repleta de insights valiosos, incluindo: • Painéis inspiradores com líderes do setor • Cases de sucesso que mostram a inovação em ação • Entrevistas exclusivas com especialistas • Sessões de demonstração ao vivo de tecnologias de ponta Fiquem conectados para atualizações em tempo real e compartilhem suas impressões usando a hashtag #XperienceBrasil24. Não percam a oportunidade de fazer parte dessa experiência única e de transformar o futuro do atendimento ao cliente! 👉 Fiquem ligados! Vamos juntos explorar o futuro da experiência do cliente!
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Modivcare, a leader in digitally-enabled healthcare services, moved to #GenesysCloud to transform their contact centers and set new standards for member engagement in the non-emergency medical transportation (NEMT) industry. By leveraging #WEM capabilities on our AI-powered experience orchestration platform they've enhanced member care and operational efficiency across their expansive network in just 12 months. Learn more about their transformation: https://gsys.cx/3zPmDlt
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In today’s experience economy, #CX is becoming the main competitive differentiator for businesses. 💥 Learn more about the essential components of a compelling business case for transforming your contact center technology: https://gsys.cx/3WDfdto
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Redefining the future of customer engagement is not a solo job. Our SVP of R&D, Joe Smyth, sat down with Amazon Web Services (AWS) to talk about how AWS Bedrock is supercharging our platform with foundational models like Anthropic #AI and Titan. This has led to a transformation in the way we handle high-volume, low-latency workloads, processing a whopping 1.5 billion monthly calls in real-time. ✨ 🎥 Watch the full interview for all the details: https://lnkd.in/eWWjDpiB
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