Call Centre Helper Magazine recently asked industry experts for the latest tips and tricks in contact center scheduling. Andrea Matsuda, Head of Product Marketing, Workforce Management at NICE, noted that with the introduction of digital interactions, it's become harder for workforce managers to schedule their staff effectively. She states that businesses need to stop treating digital interactions the same way as voice interactions. Rather, managers can tap into advanced analytics and AI to schedule and forecast around the unique demands of digital. Read more: https://bit.ly/3SxX1jB #WorkforceManagement #WFM
NICE
Software Development
Hoboken, New Jersey 334,482 followers
Make experiences flow.
About us
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
- Website
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http://www.nice.com
External link for NICE
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Hoboken, New Jersey
- Type
- Public Company
- Founded
- 1986
- Specialties
- Big data capture and analysis, Multi-channel interactions Recording, Financial crime solutions, Customer experience management solutions, Security and public safety solutions, Workforce Optimization, Customer Journey Solutions, CCaaS, Cloud CX, Omnichannel Recording, Workforce Engagement Management, and Real-time Authentication
Locations
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Primary
221 River St
Hoboken, New Jersey 07030, US
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22 Zarhin Street
Ra'anana, 43107, IL
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160 Queen Victoria Street
2nd floor
London, EC4V 4BF, GB
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71 Robinson Rd
#04-02
Singapore, 068895, SG
Employees at NICE
Updates
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Curious about the impact of AI on customer interactions? Explore our Beyond ChatGPT webinar series, now available on-demand! Delve into AI's role in shaping personalized customer journeys, enhancing operational efficiency, and driving business growth. Whether you're in tech, marketing, or CX, these sessions provide invaluable knowledge to help you leverage AI effectively in your organization. Watch now: https://bit.ly/4frKqbc #CustomerExperience #ArtificialIntelligence #ChatGPT
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Although organizations have struggled for years to get a deep understanding of their customers, with AI, organizations can tap into their data to generate digital twins of their customers. Carmit DiAndrea, Director, AI Data Management at NICE, explains that "digital twins represent an interactive training ground for organizations and AI to fine-tune the customer experience." Read more on No Jitter: https://bit.ly/3Ae7ZnO #CustomerExperience #ArtificialIntelligence
Digital Twins Power CX Improvement Initiatives
nojitter.com
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Enlighten Copilot is the key to supporting your agents, leveraging various AI technologies to help them work more efficiently and effectively. Read the research and learn more about Enlighten Copilot: https://bit.ly/3WgrjZe #WinWithEnlighten #CustomerExperience #ArtificialIntelligence
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Driving success one swing at a time, NICErs in our Sandy office celebrated the 13th Annual Golf Tournament. With 35 teams on the green, golfers enjoyed stunning Utah Valley views during an exciting 18-hole round. Competition was fierce, with NICErs vying for top spots and individual prizes. Fore-tastic memories were made! Want to join our winning team? Check out our open positions here: https://lnkd.in/dj8DGfCu #LifeatNICE #WinningTeam
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San Diego County is always striving for world-class customer service. With the help of CXone, they reach that goal each and every day. After implementing CXone, they experienced a: ✅ 445% increase in customer satisfaction ✅ 93% reduction in time to return calls ✅ 91% reduction in average wait time ✅ And more! Learn how: https://bit.ly/46xrJz1 #CustomerExperience #CXone
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What happens when a lion meets a tiger? Join this live face-off with NICE’s Mike Perry and Abby Klare Todd and explore the why, how and now of the industry leader in CCaaS’s recent move into UCaaS. Hear the story straight from the lion’s – and tiger’s – mouth. Tune in for our LinkedIn Live session on August 22 to find out what happens when they meet - register below! #CustomerExperience #ArtificialIntelligence #UCaaS
When a lion meets a tiger: A discussion on NICE's recent move to UCaaS
www.linkedin.com
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With the right CX strategy, businesses can slash costs, boost productivity, and establish long-lasting customer loyalty. But what happens when things don’t go quite as planned? In Omdia's new report, "Putting CX AI Into Action: A Practical Guide" readers will explore: ✅ How to improve CX metrics with AI ✅ Where to start in deploying your CX AI strategy ✅ Which AI capabilities to prioritize ✅ And more! Get your copy: https://bit.ly/3LgtS8x #CustomerExperience #ArtificialIntelligence
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Clientes satisfechos no son solo una métrica de éxito para una empresa, son la base para el crecimiento sostenible y la rentabilidad a largo plazo. La fidelidad del cliente no es solo una cuestión de conveniencia; tiene implicaciones financieras significativas. Pero no basta con proporcionar una experiencia excepcional, es necesario garantizar seguridad en todas las interacciones. La confiabilidad de la información proporcionada es indispensable, especialmente en la Experiencia del Cliente (CX). En artículo publicado por el portal Contact Forum, André Fernandes, Director de Preventas de NICE, habla sobre la importancia de la seguridad en el sector de CX en la era de la Inteligencia Artificial. Sepa más: https://bit.ly/3Wxl4Ae #NICE #IA #InteligenciaArtificial #CX #ExperienciadelCliente
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Missed our Go for the CX Gold Webinar Series? With a bit of planning and structure, companies embarking on a CX transformation journey can show impact and demonstrate ROI more quickly. This, in turn, will build a team's credibility and resources. In our webinar, Andrew Traba of NICE and guest speaker Pete Jacques of Forrester shared five steps to demonstrate your ROI. Watch the webinar on-demand: https://bit.ly/3XVyUim #CustomerExperience #ArtificialIntelligence
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NICE
NASDAQ
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$157.57
-13.43 (-7.854%)
- Open
- 166.78
- Low
- 151.52
- High
- 167.52
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