We had a fantastic time at the Telarus partner summit this past week and enjoyed talking all things AI with the company’s VP of #CX, Samantha Nelson. Thanks to all who stopped by our booth and a hearty thanks to Telarus for an amazing time in Nashville. Geoff Chretien, Jaime Matoba, Matt Russell, Scott Bahnson, #AI, #Automation, #ChannelPartners
IntelePeer
Software Development
Dania Beach, Florida 37,031 followers
An innovator in the AI-powered communications automation space.
About us
IntelePeer simplifies communications automation through advanced AI-powered solutions, helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Driven by generative AI, the company’s Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. Built for business users, IntelePeer's vendor-neutral platform and low-code solutions leverage world-class AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey. Follow us on Twitter (@IntelePeer) for the latest company updates and industry insights.
- Website
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https://www.intelepeer.com
External link for IntelePeer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Dania Beach, Florida
- Type
- Privately Held
- Founded
- 2003
- Specialties
- Cloud Communications, Cloud Calling, Cloud Contact Center, Cloud PBX, Enterprise Voice Services, VoIP, Unified Communications, SIP Trunking, Carrier Enablement, Implementation & Solution Design, CaaS, CCaaS, and UCaaS
Locations
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Primary
1855 Griffin Rd
A200
Dania Beach, Florida 33004, US
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5975 S Quebec Street
Centennial, CO 80111, US
Employees at IntelePeer
Updates
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IntelePeer solutions aren’t just for businesses, we’re also revolutionizing #education with #SmartAutomation 📚 From enrollment management and self-service resources to campus alerts, our higher education service is enhancing student and administrative experiences. Learn how here: https://bit.ly/4drRZNz
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When networks go down and digital lines of customer communications are severed, consumers are forced to call customer service directly for routine tasks, creating long and frustrating hold times for those fortunate enough to get through. To avoid this, businesses should use self-service #AI and #automation while layering in redundancy via independent networks. Next week’s webinar featuring Brian Gilman and Stevie Mulia will explain how to use technology to maintain customer communications and operations during a network disruption. Register for the August 13th webinar today: https://bit.ly/3WKLmAw
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We're #hiring passionate and talented individuals to join the IntelePeer team! Why IntelePeer? ✨ Cutting-edge technology in a rapidly growing #CX and #AI industry ✨ Inclusive and supportive culture ✨ Opportunities for career advancement See openings here: https://bit.ly/4eOuwHJ
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Calling all #healthcare contact center leaders! Dive into our latest blog to discover the 5 essential tactics you need to excel in 2H 2024. Learn how leveraging #CommunicationsAutomation and #GenAI can revolutionize patient care and engagement. From prioritizing quality interactions to embracing omnichannel communication, these strategies will keep your contact center ahead of the curve: https://bit.ly/4c8NsOQ
5 facts every healthcare contact center leader needs - IntelePeer
intelepeer.ai
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It’s day one of the Telarus partner summit and we’re excited to be a gold sponsor for the event! The team is looking forward to a week of learning, networking, deal making and fun. If you’re in Nashville for the summit, stop by table 400 and say hello to Geoff Chretien, Jaime Matoba, Matt Russell, and Scott Bahnson! #AI #Automation #ChannelPartners
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#GenAI vs Conversational AI: What’s the difference? Watch our #demo to hear the difference between conversations using Generative AI and Conversational AI ▶️ https://bit.ly/498eQMk
Generative AI vs. Conversational AI demo - IntelePeer
intelepeer.ai
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#DidYouKnow that 90% of consumers consider instant responses to be "very important" when addressing customer service issues. However, despite the availability of 24/7 chatbots, 78% of consumers still find themselves needing additional human assistance, undermining the primary benefit of #automation. In his latest piece for CX Scoop, our Chief Experience Officer Matt Edic delves into how #AI is revolutionizing customer interactions, providing instant support, and ensuring a seamless experience around the clock: https://bit.ly/3yhT0sA
24/7 Customer Service in the Age of AI - CX Scoop
https://cxscoop.com
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As a signatory of The CEO Action for Diversity and Inclusion, we ensure corporate social responsibility is at the heart of our mission. We're committed to making a positive impact through #sustainable business practices and community engagement 🌍. Our charitable partners include the American Cancer Society, Feeding America, and Habitat for Humanity. Learn more about our #CSR efforts here: https://bit.ly/4cLhJEK
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How is your company looking to leverage #AI to enhance #CustomerExperience?
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