Unanswered calls can't turn into revenue for your business... ...is false. Of course they can! Meet Regal, a modern outbound contact center solution making it easy for teams to find 25% more revenue — immediately. Calculate your incremental revenue and cost savings today with our interactive Regal Revenue Impact Calculator 👉 https://lnkd.in/ekFNhgzK
Regal.io
Software Development
We believe in the power of a personal touch in an increasingly digital world.
About us
Regal is the #1 cloud contact center for customer engagement. Regal’s cross-channel orchestration of phone, sms, email and chat conversations empowers your outbound contact center to drive better results from sales, and prevent customer churn. Leading brands like SoFi, Ro, Angi, AAA, Assure Health, Kin and Career Karma rely on Regal.io and the results speak for themselves - over $3B in revenue driven. Regal.io is based in NYC and is backed by leading investors including Emergence, Founder Collective and Homebrew.
- Website
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https://www.regal.io
External link for Regal.io
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- New York
- Type
- Privately Held
- Founded
- 2020
Locations
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Primary
New York, US
Employees at Regal.io
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Jake Saper
General Partner @ Emergence || We partner with founders who change the way the world works.
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David Pan
Executive Coach & former VP of Engineering
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Jason Cho
VP, Customer Success at Regal | Driving Customer Success, Implementation, and Experience
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Joe Servin
Channel Account Manager
Updates
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🎉 Exciting news from the Regal team! 🎉 Regal.io has earned 10 Summer G2 Awards, including Best Support, High Performer, and Easiest to Do Business With. We also clinched multiple awards in Conversational Marketing and Mobile Marketing. Our customers’ glowing reviews on G2 made this possible. Helping our customers innovate and solve their toughest challenges is our number one priority. Every new badge reflects our commitment to this mission. To our customers, your priorities remain our north star, guiding every decision we make. A huge shoutout to our incredible team who ensures our customers are always treated like royalty. It’s an honor to be ranked so highly by those we serve. Here’s to continuing our journey of innovation, problem-solving, and excellence together! 👑 #CustomerSuccess #Innovation #TeamRegal #G2 #Grateful
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🎧 Dive into Episode 7 of the #15MinuteFounder Podcast - Cracking the Code of AI Integration for Your Business! Join Alex Levin and Rebecca Greene, Co-founders of Regal.io, as they unpack the game-changing power of AI in transforming business interactions. 🚀 In this episode, Alex and Rebecca share firsthand insights on how AI can supercharge customer engagement and streamline operations. They’ll walk you through: - The real impact of AI on customer interactions and voice recognition - Key strategies for smart AI investments and fine-tuning models - Crucial QA and testing protocols to ensure AI works for you, not against you This isn’t just buzzwordy chit-chat – it’s your go-to checklist for integrating AI effectively. Perfect for founders ready to harness AI for growth. Watch here 👉 https://lnkd.in/eKcgDs8S Listen on streaming 👉 https://lnkd.in/eFZr3FTw #salespodcast #marketingpodcast #businesspodcast #growthpodcast #regalio #AI #Aitechnology
15 Minute Founder - E7: Cracking the code of AI integration for your business
https://www.youtube.com/
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Struggling with declining answer rates? Consumers ghosting your texts? Can't handle the NYC heat? 🥵 We can’t fix the heatwave, but we can supercharge your customer engagement! ⚡️ Swing by our booth for a free audit of your customer journey Our experts will share the secrets behind how today's fastest-growing companies captivate their audiences 🕵️♀️ Plus, you'll leave with some cool new insights and a great giveaway 😎 🗓️ WHEN: July 29 – 30, 2024 📍 WHERE: Marriott Marquis Times Square, NYC BOOK YOUR MEETING 👉 https://lnkd.in/eaBKVcNP See you there! #affiliatesummiteast #ase24 #ase2024
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Regal's Identity Resolution capability is able stitch together behaviors across different devices, channels and identifiers into a single 360 degree view of each of your users so you can deliver real #personalization with your #outbound, and drive more #revenue from #callcenter. Just one more reason #Healthcare, #Lending and #Education companies should move beyond their Legacy #CCaaS providers and "one-size-fits-all" outreach in favor of more modern tech. Learn more from this post from our Co-founder & CTO Rebecca Greene here: https://lnkd.in/gdryQJ3H
Identity Resolution isn’t just important for CDPs and Marketing Teams. Lack of Identity Resolution in Legacy CCaaS systems is at the heart of disjointed and impersonalized Outbound Contact Center experiences – redundant outreach, generic outreach, outreach that references incorrect information. Identity Resolution processes help stitch together your behavior across different devices and channels to determine that you are the same person across all of those touch points. In particular, selling high-consideration products and services requires a more personalized touch, which respects the complex non-linear decision journey a customer might take to evaluate your offering. To do effective outbound orchestration and have the highest quality conversations, contact center platforms and agents need important context about who they're calling or texting and why, otherwise the result is ineffective, cookie-cutter conversations. At Regal.io, we’ve found that across high-consideration B2C industries, robust Identity Resolution leads to cleaner and more accurate profiles, and better personalization, but it’s particularly impactful for these 3 industries: 💊 Healthcare: Identity Resolution can improve ~5-10% of customer profiles because of landlines (and more so if you primarily serve an older demographic). 💵 Lending: Identity Resolution can improve 10-20% of customer profiles because of co-borrower scenarios. 👩🎓 Education: Identity Resolution can improve as much as 30% of profiles for Online Program Managers (OPMs) who run enrollment on behalf of many universities that the same students may apply to. 👉 Read the post to learn more about how Regal’s Identity Resolution works and go deep on some relevant use cases by industry: https://lnkd.in/emM6efws Thank you to Rahul Rastogi, Róbert Terkál, Abhishek Bidap, Kaique Lupo Leite, Octav Țeculescu, and Rajesh Veerappan for their tireless efforts to evolve Regal's Identity Resolution process and make it more configurable for different use cases. Ready to move #BeyondCCaaS? DM me to learn more about Regal. #CCaaS #ContactCenter #CDP #Education #Healthcare #Lending #IdentityResolution
REGAL | Beyond CCaaS: What is Identity Resolution and Why is it Important for Outbound Contact Centers?
regal.io
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The fastest growing Home Insurance brands are using 💬 SMS in intelligent ways to drive higher customer engagement and more revenue. And with Regal.io you can: 👉 trigger event-driven SMS based on customers’ specific actions 🗓 send scheduled campaigns to target customer segments 🤖 turn outbound texts into conversations with our AI SMS Assistant or your agents. Don’t miss these 4 essential SMS campaigns for Home Insurance companies >> https://lnkd.in/eWwGfFFk Thanks to Kelly Chen - lead product manager and resident insurance expert - for writing this great post. #insurance #homeinsurance #sms #textmessagemarketing #smsmarketing #contactcenter #CCaaS #growth #marketing #revenue #ai
REGAL | 4 Essential SMS Campaigns for Home Insurance Companies
regal.io
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We love celebrating our new employees! 🎉 Sending a warm welcome to Andrew Chin on our Business Development Team, who started in June. Thrilled to have you aboard! Looking for your next gig? We're hiring! 🔗 to our open jobs in the comments.
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We're excited to share that Regal.io has been highlighted as one of the "3 NYC Companies That Employees Love, Hiring Now" by #BuiltInNYC 💜 Our very own Lex Sivakumar, Director, BizOps & Strategy described his "culture match success story": “I’ve been at Regal for almost two years now. The two things that stood out to me when I joined were the business growth and the people. It was clear they built a company full of people I could learn from and develop meaningful relationships with.” Read the full feature 👉 https://lnkd.in/ebKTBukR We are hiring! Join our dynamic team and be part of the future of how B2C brands are engaging customers online! Explore career opportunities with us today: https://lnkd.in/ea3BUX5n
Finding the Perfect Fit: 3 NYC Companies That Employees Love, Hiring Now | Built In NYC
builtinnyc.com
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🎧 Looking for a new insightful podcast? Check out the latest episode of The Robert Plank Show with the Regal.io Co-Founder and CEO Alex Levin Alex dives into how AI-powered platforms are transforming B2C sales and outbound marketing, enhancing personalized customer interactions, and driving growth. Don't miss out on this insightful discussion about leveraging AI to meet your sales targets and foster better customer engagement. Listen to the "Regal.io: AI-Driven Success in B2C Sales to Hit Your Sales Growth Goals" episode now 👉 https://lnkd.in/eM6fA4wJ #AI #CustomerEngagement #OutboundSales
973: Regal.io: AI-Driven Success in B2C Sales to Hit Your Sales Growth Goals with Alex Levin
https://www.youtube.com/
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🚀 We're excited to be featured at the top of #Builtin "SaaS Companies to Know"! Regal is at the forefront of changing how digital brands add a personal touch in order to drive more lifetime customers. We are starting by empowering outbound contact center teams with tools to engage more customers, drive efficiencies, and run A/B tests to see what works best. Check out the full list here 👉 https://lnkd.in/eshVeGRU? Join our dynamic team and be part of the future of how B2C brands are engaging customers online! Explore career opportunities with us today: https://lnkd.in/ea3BUX5n
91 SaaS Companies to Know in 2024 | Built In
builtin.com