ResultsCX

Harvard Business Review Analytics Services found that 60% of healthcare executives prioritize CX improvements. With rising consumer expectations, healthcare must leverage new tools or risk falling behind. Consumer satisfaction is crucial for engagement, better outcomes, and staying competitive.   Healthcare organizations need to adapt their technologies to meet evolving expectations. Deploying advanced, AI-powered digital CX solutions can be a game-changer.   To enhance member/patient engagement and satisfaction, organizations must tailor digital tools to specific needs, provide a human-centric element, and establish AI safeguards. Becky Watkins, SVP at ResultsCX, shares valuable insights on "The Digital Advantage: Augmenting the Healthcare Customer Experience." Click here: https://lnkd.in/eVrxs2n3 #Healthcare #CXMatters #CXSolutions #AICapabilities

Healthcare disparities persist. Six in ten people have chronic illnesses, and one in five struggles to fill prescriptions. Simple interventions like scheduling wellness exams or ensuring timely care can make a huge difference.   With the right data, health plans can offer tailored insurance plans, enhance preventive care, and bridge care gaps. A data-driven approach boosts health outcomes, Star Ratings, and financial performance.   Implementing AI and analytics solutions empowers agents and members, focusing on holistic health. For example, a prominent MA plan tripled member appointments and cut costs by 70% through data-driven engagement.   Explore the power of AI and data-driven solutions in transforming healthcare here: https://lnkd.in/eH4fgCNQ Olga Golovin

ResultsCX Ireland office recently hosted Michael McGrath TD, Ireland's EU Commissioner-Designate, at our Cork offices. It was an apt celebration of our first anniversary in Ireland! 🎉 Over the past year, we've doubled our workforce in Ireland and created 150 new sales roles in the Fintech sector. But we're not stopping there – we aim to add over 500 new team members by early next year!   Our growth is further fueled by our acquisition of Huntswood, a UK&I leader in fraud reduction, financial crime, and complaints management for highly regulated sectors. These specialist services, alongside our B2B and B2C sales expertise, now enhance ResultsCX's comprehensive BPM solutions, benefiting our expanding Irish client base.   Thanks to Michael McGrath TD for being part of such a momentous occasion for our ResultCX Ireland office and for taking the time to meet all staff present on the day!    If you're looking for a career change, a new challenge, or a greater work/life balance, check out our careers page for Ireland here: https://lnkd.in/exykiabW #ResultsMatter #PeopleMatter #InvestinCork #Corkjobs  

🎉🌟 Our Lakeland, FL, team recently had a blast celebrating our incredible leaders at an Avengers-themed award luncheon! From recognizing the "Most Improved" to the "Most Valuable," it was a day full of fun and heartfelt appreciation. A particularly touching moment was when our colleagues expressed their joy and gratitude for the event. The shared sentiment made the day truly special for everyone. It's moments like these that reinforce our commitment to deliver purposeful customer and employee experiences. Jesse W. Benson #PeopleMatter #TeamAppreciation #Leadership #ResultsCX

Each week, our colleagues in India participate in the 'Fun Friday' sessions. These sessions feature fun and engaging activities like fitness bingo, allowing everyone to display their creativity in thought and teamwork. A shoutout to the kids who joined in for the recent session – their energy brought an extra dose of joy and excitement. Seeing our team come together virtually was heartwarming. Check out some of the beautiful moments captured during the session. #FunFriday #PeopleMatter #ResultsCX #Teambuilding

💡 At ResultsCX, we firmly believe that value-based pricing is not just a commercial model—it's a transformative organizational imperative.   🎯 In this discussion, Rajesh Subramaniam, MD and CEO of ResultsCX, and Vikash Jain MD and senior partner at Boston Consulting Group (BCG) New York, explore the critical role of capital allocation and efficiency-driven capital pools and how our approach integrates capabilities across sales, contracting, finance, and risk management, ensuring every process is deeply anchored in delivering value.   Download the whitepaper to see how we're redefining frameworks and driving performance through strategic engagement models. https://lnkd.in/eVU3VmVt #ValueBasedPricing #OrganizationalTransformation #ResultsCX #CapitalEfficiency #PerformanceExcellence #CXInnovation #CXMatters

Christopher Lillis's journey as an Aerial Skier started at the age of five, and since then, it has been a story of unwavering dedication and perseverance. Even when he was hit by monumental challenges like a knee injury before the 2018 Olympics, Chris's persistence and dedication have taken him to the pinnacle of success.   Besides the Olympics, Chris has showcased his talent in various prestigious competitions, including: ✅ Water Ramp World Cup Grand Prix ✅ US Nationals ✅ Freestyle Ski World Cup ✅ Aerials Competitions As Chris strives for excellence and perseveres on and off the slopes, we are committed to achieving excellence in everything we do. Our passion for delivering top-tier results mirrors Chris's drive for success. Discover more about Chris's journey: https://lnkd.in/e46HZ62E #Perseverance #Excellence #FreestyleSkiing #ResultsCX #ChrisLillis

Today, we celebrate Julia our Associate Director of Site Operations at the Alaska, Philippines site, for her 14-year tenure with ResultsCX. Julia's journey to her current leadership role is a testament to her dedication, resilience, and exceptional talent.   Her passion for delivering outstanding service and fostering team growth has made a lasting impact on all of us.   Congratulations, Julia, on this incredible milestone. Your journey is an inspiration to everyone at ResultsCX! 🎉#PeopleMatter #Anniversary #Leadership

ResultsCX partnered with a leading global tire manufacturer to develop a forward-thinking technology roadmap for their US retail network. This collaboration aimed to enhance customer experiences and set a new benchmark in retail CX transformation.   Our approach was anchored in a deep understanding of the tire industry’s unique challenges. By leveraging advanced data analytics and AI-driven insights, we identified critical touchpoints and crafted a strategy to enhance both in-store and online customer interactions. The roadmap included optimizing digital engagement, refining processes, and integrating seamless omnichannel support, significantly improving customer satisfaction and loyalty.   This partnership is a testament to how strategic technological advancements can revolutionize the retail experience. Dive into the case study to explore the strategic insights and tangible outcomes that fueled this transformation. https://lnkd.in/eSdiYH_d Vanessa Link, Mark DeGeorge #ResultsMatter #CXTransformation #RetailInnovation

🌈 Reflecting on Pride Month at ResultsCX! We proudly celebrated diversity and inclusion through a month filled with:   🎉 Exciting raffles & giveaways  👗 Vibrant costume shows & parades  🎲 Engaging games & activities   Our team members shared their unique stories, smiles, and pride, highlighting the essence of our inclusive culture.   A heartfelt thank you to all who participated and made these moments memorable. Together, we continue to champion diversity every day! #PrideMonth #ResultsCX #DiversityAndInclusion #CelebrateDiversity