Meet the Verint Voice and Digital Containment Bots. With them you can use NLU-based AI to efficiently automate conversations with customers across digital and voice channels. Watch this on demand webinar to learn how these bots can help you provide personalized self-service experiences, resolve more customer inquiries without an agent, and seamlessly escalate the right requests to assisted service. Watch on demand as Heather Richards, Mike Bookey, and Brian Yang share more details on how to get started. https://lnkd.in/gr8nQFDj
Verint
Software Development
Melville, New York 157,309 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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Many organizations are experimenting with AI in the contact center, but it’s time to move from experiments to outcomes. If you’re unsure where to start with your AI journey - or if you’ve already started but don’t know where to go next, this webinar is for you. Join Donna Fluss, President of DMG Consulting, and Kelly Koelliker, VP of Content Marketing at Verint, on September 12th at 1pm ET as they discuss trends, best practices, and use cases to help you make a blueprint for incorporating AI in your contact center. https://lnkd.in/ga9sU4s9
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/genmC5dh
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Join Verint speakers in August as they examine potential megatrends for 2025, overcoming data privacy challenges and how to get AI business outcomes, now. https://lnkd.in/gybrpBdN
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Verint today announced that a leading bank improved its contact center Net Promoter Score (NPS) twelvefold through the Verint Quality Bot and Verint Coaching Bot. For more information, please read the content below and access the press release on verint.com or here: https://lnkd.in/g-2kSebt
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⚡ Speed is King in Customer Experience! ⚡ Verint’s "2024 State of Digital Customer Experience Report" reveals that speed is the most important factor for customers. 🔍 Top Priorities: -86% of customers value quick responses -Efficient issue resolution is key to satisfaction In a world where people seek instant gratification, slow service is a dealbreaker. Discover how leading companies are optimizing customer experiences to deliver faster resolutions and improve customer satisfaction. Learn more: https://lnkd.in/gkcFRPvZ
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Ready for real AI outcomes you can achieve in days? Register for this webinar to learn how Verint’s team of AI-powered bots deliver CX automation by augmenting your human workforce. This new workforce of humans and bots working together allows organizations to do more with less. Watch the on demand webinar as Heather Richards & Kelly Koelliker share more details. https://lnkd.in/eHJ-T2j5
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Calling all CX professionals! 📣 Verint Engage is the premier customer engagement conference designed to help you perfect your organization’s customer engagement strategy, take advantage of AI and CX automation, and get the most out of your Verint solutions. Use the discount code: ENG24SOCIAL100 to save $100 on your Engage registration! https://lnkd.in/gdwSTs3G
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Verint is thrilled to be onsite at the 12th annual Telarus Partner Summit! Our team is having a fantastic time at booth #926 engaging with partners and exploring the latest technologies. Tiffany Hess Jeremy Miller Joshua Smith Bill La Ruffa #TelarusPartnerSummit
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🔮 Discover the top five digital CX trends for this year and beyond 🔮 https://lnkd.in/gkcFRPvZ