📈🏍️ How is the world’s leading manufacturer of motorcycles & scooters redefining #customerservice in partnership with Yellow.ai? ↳ Pioneering industry-first generative AI-powered chatbots for dynamic customer interactions ↳ Enhancing dealership experiences with Generative AI ↳ Streamlining lead management through AI automation And more! This household name is setting new standards for customer service at scale! Click to read the full case study: https://lnkd.in/gmPU48q9 Hero MotoCorp | Arun Mathews | Ankur Tandon | Geetika Bisla | Ranjivjit Singh | Reema Jain | Samit Gorai | Chhavi Kad Meta | Arzan Singpurwalla | Sharanbir Kaur | Ambika Balasubramaniam | Sai Gadkari Mrugesh Soni | Shrinidhi Sathish | Raghu Ravinutala | Anoosha Tatikonda | Arpit Mudgal | Hardik Gill | Ricky Bedi | Nishchay Rajput | Mridul Mishra | Suvina Rai #generativeAI #leadgen #automotive
Yellow.ai
IT Services and IT Consulting
San Mateo, California 134,071 followers
Empowering your business with AI-driven customer service
About us
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1000 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Waste Connections, Randstad, Tiket.com, Lulu Group International, Arabic Radio Network, Papa Johns, Hyundai, Volkswagen, ITC Ltd, OYO, Skoda Auto, across 85+ countries. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.
- Website
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https://yellow.ai/
External link for Yellow.ai
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2016
- Specialties
- customer service automation, Generative AI, contact center solution, customer support automation, Artificial intelligence, customer engagement, Chatbots, Voice assistants, Google assistant, customer experience, banking automation, retail automation, WhatsApp chatbot, sales automation, helpdesk ticketing system, Voice AI , Voice Assistants, and Customer Experience Automation
Products
Yellow.ai
Conversational AI Software
Yellow.ai is the world’s leading conversational AI platform for enterprises, as recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2. Trusted by more than a 1000 enterprises worldwide like Asian Development Bank, Domino’s, Schlumberger, Sephora, PepsiCo and BMW, Yellow.ai brings the best of AI and human intelligence together, to automate 2B+ conversations per quarter with over 97% intent accuracy. Yellow.ai is first-to-market in the enterprise conversational AI space to eliminate the need for NLP model training, allowing enterprises to go live within minutes instead of months, while delivering a connected experience across 35+ channels and 135+ languages in real-time. Visit www.yellow.ai.com for more information or contact us at contact@yellow.ai
Locations
Employees at Yellow.ai
Updates
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Yellow.ai reposted this
How did Pelago by Singapore Airlines slash response times from 2 hours → 30 seconds? Enter #GenerativeAI powered travel assistant ⚡ With over 200,000 listed activities, Pelago’s AI-powered travel assistant allows users to book activities across the globe, create itineraries, and resolve customer enquiries accurately with speed and empathy. ✈️ The impact? ↳ 50% deflection in product enquiries ↳ Human agents freed for complex tasks ↳ Enhanced customer satisfaction We’re thrilled to have been a part of Pelago’s vision and are excited for the skies ahead! Click to read now The Peak Singapore | Winn Chew Rashid Khan #AIchatbots #customerservice #travelindustry
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How did Pelago by Singapore Airlines slash response times from 2 hours → 30 seconds? Enter #GenerativeAI powered travel assistant ⚡ With over 200,000 listed activities, Pelago’s AI-powered travel assistant allows users to book activities across the globe, create itineraries, and resolve customer enquiries accurately with speed and empathy. ✈️ The impact? ↳ 50% deflection in product enquiries ↳ Human agents freed for complex tasks ↳ Enhanced customer satisfaction We’re thrilled to have been a part of Pelago’s vision and are excited for the skies ahead! Click to read now The Peak Singapore | Winn Chew Rashid Khan #AIchatbots #customerservice #travelindustry
AI takes off – SIA’s Pelago partners with Yellow.ai to reshape the air travel industry
thepeakmagazine.com.sg
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Customer service is a make-or-break differentiator for your customers. But how do you know if your strategy measures up? Dive into our Customer Service Transformation Checklist, a comprehensive list of touch-points that will help you: ✅ Elevate your service from good to unforgettable ✅ Build unshakeable customer loyalty ✅ Create a customer-centric culture that drives growth ➡️ Don't let outdated practices hold your business back. Read NOW: https://lnkd.in/gzSACwYA #customerservice #generativeAI #AIadoption
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👀 What if you could cut support tickets by 30%? We’ve cracked the code on assessing and continuously improving bot conversations. Coming 🔜 #AIanalytics #customerservice #customerserviceautomation
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Is your #customerservice team equipped to find issues before your customers do? Find out WHY it matters: https://lnkd.in/gEqHdcJ2 The essence of proactive and reactive customer service lies in who initiates the interaction. 🙋 Proactive model: ↳ Your team takes the lead, reaching out to customers before issues arise or become apparent to them 😴 Reactive model: ↳ Waits for your customers to raise issues or questions before responding Click the blog to read more about the benefits of proactive customer service, how to implement it within your organization, and how Yellow.ai has helped leading global brands Lion Parcel, Hyundai Motor India Ltd., and Pelago by Singapore Airlines to scale their customer service to new heights. Anujaa Singh #contactcenters #customerserviceautomation #generativeAI
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What is Fully Autonomous Customer Support and how is multimodal #generativeAI getting us there? In this insightful article, Raghu Ravinutala talks about how this technology can future-proof CX strategies for enterprises, providing them with a competitive advantage in this crowded market. Tune in to learn more about: ↳ Multimodal Generative AI and LLMs ↳ 5 ways how Generative AI in CX is helping enterprises in 2024 & beyond ↳ Step-by-step plan for enterprises to embark on the journey towards fully autonomous Read now: https://lnkd.in/gb8V7j87 Contact Center Pipeline #customersupport #customerservice #contactcenters
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🙏 Namaskar Mumbai! Join us for an exclusive Customer Service Roundtable on 09th Aug and interact with leaders from Yellow.ai and dgtl Innovations to learn about: ↳ Transforming customer service with AI-driven innovations ↳ Leveraging #VoiceAI agents for personalized customer experiences ↳ Accelerating customer service automation with AI ↳ Automating support: Turning cost centers to revenue centers With poor service pushing away 60% of customers to competitors, understand what your enterprise can do to stay ahead. ➡️ Request an invite: https://lnkd.in/g3CGbhHk Manav Kapoor | Neha Kapoor | Utsha Roy Paritosh Gandhi | Sumit Sharma | Mrugesh Soni | Sagar Gajre | Pratika Chaudhari | Deeghit Chanda | Siddanth Pai #customerservice #generativeAI #voicebots #customersupport
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Integrating AI in your #customerservice stack is no longer a question of “IF” but “WHEN”. Collating insights from NA CX leaders, our exclusive report unveiled top 6 AI trends that’s making customer service smarter in 2024 and beyond. Tune in to: ↳ Learn why enterprises globally are betting big on AI-first. ↳ Benchmark strategies for optimizing costs and efficiency ↳ Get instant access to insights from customer service leaders And more! Download the report today: https://lnkd.in/gmsw3r8T #customerservice #AIadoption #AItrends
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🛫 Lion Air Group + 💛 Yellow.ai = Seamless customer service powered by Dynamic AI agents! 🔺 The challenge: Enable efficient customer support to handle high query volume 24/7 and reduce support costs with limited agent bandwidth. ✅ The solution: Leveraging Yellow.ai’s Dynamic AI agent for seamless customer service 📈 The impact: ↳ 90% queries handled by the AI agent ↳ 1.8M+ users engaged via Dynamic AI agent every month ↳ 28M+ messages exchanged in a quarterd Read the full case study: https://lnkd.in/g8VeDPB8 Difaini Anugrah Khushbu Bhati | Ario Prabowo | Hasan Nabil | Suvina Rai #LionAir #travelindustry #AIchatbots #customerservice