Assistant Manager, Facilities

About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. We are in search of a highly skilled Assistant Facilities Manager to bolster our Phoenix team. As the Assistant Manager, Facilities you will play a pivotal role in overseeing the management of our Distribution Center's facilities. Reporting directly to the Associate Director of West Coast Facilities, this role offers an excellent opportunity for career growth and impact.

What You Get To Do Every Day

Vendor Management Excellence

• Oversee day-to-day management of all onsite and external vendors.
• Cultivate and maintain strong vendor relationships to ensure operational efficiency.
• Source, evaluate, and manage external contractors, ensuring they align with our standards of excellence.
• Take charge of small to medium-sized construction and renovation projects, ensuring they meet timelines and budgets.
  
  

Team Leadership

• Lead, develop, and provide essential support to our dedicated cleaning crew.
• Implement a structured training program and mentorship to enhance the team's performance.
  
  

Facility Maintenance and Improvement

• Track and report repairs and additional services promptly, ensuring the facility remains in optimal condition.
• Establish and coordinate preventive maintenance for all equipment to minimize downtime.
• Manage and coordinate moves, additions, and change projects seamlessly.
• Set up new employee work areas efficiently, ensuring a welcoming and productive environment.
• Schedule furniture delivery and installation with precision.
  
  

Proactive Inspections and Liaison

• Conduct daily, weekly, and monthly facility inspections to proactively identify and address necessary repairs or servicing.
• Act as a liaison between our organization and building/property management to address all facility-related matters swiftly.
• Take charge of all facilities' concerns promptly and effectively.
  
  

Safety and Compliance

• Collaborate with our Safety Specialist to coordinate and implement fire, life, and safety policies and procedures, ensuring a secure working environment for all employees.
  
  

What You Bring To The Role

Minimum Requirements:

• A minimum of 5+ years of facilities management experience in a fast-paced environment.
• Demonstrated project management skills, with a track record of successful execution.
• Exceptional organizational skills, with the ability to maintain order in complex operations.
• A proactive and innovative mindset, consistently demonstrating initiative and presenting new ideas.
• Excellent verbal and written communication skills to effectively convey ideas and information.
• Strong decision-making abilities, allowing for quick and effective problem-solving.
• Negotiation skills to engage effectively with vendors and partners.
• Basic maintenance and repair skill set.
• Outstanding multi-tasking skills with a keen attention to detail.
• A hands-on approach to facilities assistance, leading by example
• Ability to provides hands-on facilities assistance and lift 25 lbs
  
  

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
• * Unlimited DTO with Manager approval
  
  

#IndHP

The expected salary range for this role is $70,786.00-$76,663.20. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.