Inside Sales / Customer Service Representative

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.

Essential Functions

• Maintain and improve Customer relationships
• Address Customers’ needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast paced environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers to provide accurate delivery dates and updated order status
• Outbound prospecting calls to grow our market and sell value-add services
• Update customer information in CRM (Customer Relationship Management) system
  
  
  

Experience, Education and Skills

• HS Diploma or GED
• Associate's degree, bachelor's degree OR technical degree is preferred
• 2+ years of experience in inside sales
• Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Working experience with Trend is a plus
• Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.
  
  
  

We Offer

• Industry competitive compensation and bonus plan
• Medical, Dental, Vision, and 401(k)
• We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
  
  
  

Would you rather see what we have to offer? Check out SunSource Core Competency video www.sun-source.com

We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-E-Verify Participation Poster English and Spanish . If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy