Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Learning and Development, Instructional Designer/Trainer
Department: Customer Experience
FLSA Status: Exempt
Position Overview
The Learning and Development Instructional designer/trainer leads the curriculum design and authoring for Product Support & Customer Care. Collaborating closely with Departmental Leadership, this role develops and facilitates comprehensive training programs. Responsibilities include deploying and facilitating training for both existing and new products, ensuring consistency in materials and processes, and coordinating with other departments to ensure seamless training deployment and certification of Product Support Agents.
Responsibilities
Evaluate existing curriculum & redesign for retention and engagement
Lead training for new Product Support Agents within the Customer Experience department
Collaborate with department leaders and subject matter experts to develop comprehensive training programs
Deploy and facilitate training sessions for existing and new products
Complete the final certification process for Product Support Agents
Evaluate training effectiveness and recommend improvements
Stay updated on product updates to ensure training materials remain current
Participate in training needs analysis for new and updated processes
Contribute to calibration and quality evaluations for training materials and instructions
Identify opportunities and gaps in training curriculum for new product deployment
Facilitate onboarding and continuous development training for Product Support team members
Assess and report on training effectiveness
Perform other duties as needed or required
Education And Experience
High school degree required, Bachelor's degree preferred
3-5 years of experience with Instructional Design and curriculum development
Advanced skill authoring courses in multiple platforms including Articulate 360 and PowerPoint
Basic knowledge of diabetes as a disease state
Excellent verbal, written, and interpersonal communication skills
Demonstrated ability to build effective internal relationships
Strong organizational skills
Experience mentoring, coaching, or training team members
Skilled classroom facilitator, both in person and virtually
Preferred Skills And Competencies
Prior experience training in a call center preferred
Experience in medical device or clinical training industry
Prior experience with a Learning Management System (LMS)
Working knowledge of Microsoft Suite
Stress management skills and ability to function effectively in a fast-paced environment
Flexibility, diagnostic information gathering, analytical thinking, initiative, self-confidence, and customer orientation
Ability to align customer and business needs for outstanding outcomes
Ability to generate and maintain accurate records
Travel And Physical Requirements
Able to perform duties in a virtual environment as needed in a remote setting.
Requires sitting and standing associated with a normal office environment.
Willingness and ability to travel as needed for team events or uptraining.
International travel up to 50% of the time with some stays up to 4 weeks (not a constant recurring situation but possible).
Possible overseas travel.
Lightweight lifting may be required.
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).
Additional Information
The US base salary range for this full-time position is $57,500.00 - $86,450.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
(Know Your Rights)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Medical Equipment Manufacturing
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