Reviews, Sales, and Service Ratings for
Aegis

Due to a medical diagnosis I had to cancel the cruise, which I did on March 11. I still have not received my refund, however my travel mate received her refund from Global 2 weeks ago. I see no reason for this delay and would never recommend Aegis to anyone. Please see what you can do to expedite my refund. I was so looking forward to that cruise but it just couldn't happen.
I submitted all the paperwork they requested so I see no reason for the delay. It is a legitimate claim. Stage 4 bone cancer is no joke!
Respectfully,
Janet Deardorff

We’re very sorry for the medical diagnosis which was the reason for your Trip Cancellation. With the tracking number you recently provided, it was discovered the parcel you sent us was addressed to the wrong address. It was now able to be retrieved and we have requested an expeditious review and adjudication.

We are very sorry for what you are going through and will do our best to see the claim is adjudicated as quickly as possible. Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.

I have purchased travel insurance each time I purchase a vacation, and have never had a need to file a claim.

This time, I was actually the victim of a theft of one item of personal property, my sunglasses. I filed a report with the cruise line and a thorough investigation was conducted.

Once I returned home, I double checked my coverage for baggage and personal effects and the policy states:

We will reimburse the Insured for a Baggage and Personal Effects Benefit, for direct loss, theft, damage or
destruction of his/her Baggage, Personal Effects, passports or visas during a Covered Trip, up to the
corresponding Maximum Covered Amount per Insured shown in the Schedule.

I read the exclusions that were on page 25 of 29. There is a paragraph excluding artificial limbs and prosthetic devices, etc. which I only skimmed as I did not think sunglasses would be in that category.

I submitted a claim yesterday and promptly received a denial stating indeed my sunglasses were not covered as follows:

artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces,
retainers or other orthodontic devices, hearing ****, any type of eyeglasses, sunglasses or contact
lenses;

I don't know how I possibly missed reading this one word in a 29 page document, but I did.

I realize this is not a claim for a large amount, I just find it frustrating that something so commonly used by most people would be excluded and the exclusion buried along with artificial medical devices.

We’re sorry to hear that the insured was not happy that sunglasses are excluded from the Baggage & Personal Effects benefit. We can assure you that this exclusion is not unique to this policy or our company. You’ll find eyeglasses and sunglasses excluded from almost every travel insurance policy sold in this country. We remain at the insured’s disposal should they have any additional questions & would certainly have informed her of this exclusion should she had inquired at the time of purchase.

We purchased a “cancel for any reason” policy. Several months prior to the departure date of the trip, the tour company cancelled the trip.
I contacted an agent to file a claim and was told what information they required which I supplied in the form of a letter from the tour company.
I have sent the information twice because there was no response to the first submission, neither has there been a response on the second submission.
Not satisfied with customer service under these circumstances.

On March 13, 2024, Elena contacted us by phone, notifying us of the cancellation of her trip by the travel supplier. We instructed her to send supporting documentation via email. Unfortunately, her initial email, which came to us without any content, inadvertently ended up in our junk folder, leading to us not receiving it. Despite her subsequent attempt on April 3, 2024, which also ended up in the junk folder, we were unaware of the oversight until April 28, 2024, when SquareMouth brought it to our attention.

We immediately reached out to Elena via email and voicemail to apologize for the inconvenience. We sincerely appreciate Elena's patience throughout this process. A refund check is now being issued to her, and her policy has been canceled as per her original request. We value Elena as a customer and thank her for her understanding.

Trip was cancelled due to husband’s illness. Filed a claim for nonrefundable deposit which was received. Thanks you.

We’re sorry you had to cancel your trip due to your husband’s illness and hope he is on the road to recovery. We’re happy to hear your experience with the claims process was positive and appreciate you taking the time to let us know you’ve received your settlement. We hope you will consider Aegis again for your future travel insurance needs.

I attempted to make a claim. They indicated that they would send me paperwork to complete the claim. I have not received any paperwork.

My contact with Aegis at the time I received medical care was quick and pleasant. At that time, I was advised to submit the paperwork for my claim after my return to the US, which was in 3 days. I did submit all the paperwork for my claim on April 3. I have yet to hear back from them, so I can't speak to how well they handle claims as yet.

Welcome home! We’re sorry to hear you needed to seek medical attention while on holiday, but happy to hear your experience with our team was quick and pleasant.

Your supporting documents have been received and attached to your file. A proof of loss claim form has been emailed to you. Please complete, remember to sign and date and return the document. Once received you will be assigned to a licensed adjuster who will then review and adjudicate your case.

Should you have any questions completing the form, please feel free to contact our team and we will be happy to assist.

I cannot believe that mental health illness with complete diagnosis is not considered a legitimate reason for cancellation of a trip and covered by your company.

Dana, we understand your frustration with mental health being an exclusion. However, please note that this is a standard exclusion across the entire travel insurance industry and not something specific to our company.

I am trying to make a claim because the day before I was leaving on vacation. I had open heart surgery so we were not able to go.
I have heard from GS and two other companies and nobody still has contacted me although they said they would not sure what to do as I have sent you all my documentation. Please get back to me 812-744-3848 Craig E Beckley.

I put a claim in weeks before our cruise. I needed surgery and was not able to travel. I filed out the form and added doctor forms stating I could not travel as well as receipts for transportation to the airport and the cost of the cruise. I contacted them twice and have not gotten a confirmation nor have I heard from them. I am not pleased.

We’re sorry you were unable to travel due to an unexpected surgery. We hope you are recovering well. Your submission was received and attached to your file. A duplicate set of claim forms were emailed to you. Once they were completed and returned, your case was promptly reviewed and adjudicated.

Additionally, we want to reassure you that a settlement check has already been issued and mailed. We appreciate your patience throughout this process.

I filed a claim 6 days ago and haven’t heard back.

Thank you for your patience during the processing of your recent travel insurance claim.

Due to an uptick in claim submissions, there was a slight delay in the setup of your case. However, we promptly emailed the necessary proof of loss claim forms, which you completed and returned. Your claim was then reviewed and adjudicated within the standard three-week timeframe. We're pleased to confirm that you have now received and cashed your settlement check.

We appreciate your business and hope you will choose our travel insurance for your future travel needs.