Company activity

Updated 1 day ago

This page gives you a detailed overview of how CarShield has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: February 2016.

Verified additional company details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Registered domain name ownership

Domain name confirmed in a third-party database

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

392

Verified

8,949

Invited

0

Redirected

10


Total reviews from the past 12 months

9,351

Star distribution by review source

How star ratings differ by review source from the past 12 months

Filter by

Reviews over time

How CarShield got its reviews in the past 12 months

Filter by
Sep-NovDec-FebMar-MayJun-Aug

Profile merges

How many profile merges happened in the past 12 months

February 5, 2024

One profile merged into CarShield because it was about an identical domain.

CarShield's TrustScore became 4.1 after this profile merge (previously 4.1).

See details

New reviews by star rating

How many new reviews (distributed by star rating) CarShield got each month in the past 12 months

Filter by
Sep-NovDec-FebMar-MayJun-Aug

Reply behavior

How CarShield replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 week or less.

  • Has replied to 79% of their negative reviews.

CarShield’s flagging activity

How frequently CarShield flagged their reviews in the past 12 months

What's a flagged review?

  • CarShield may flag a review if they think it's in breach of Trustpilot's guidelines.

  • CarShield selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • CarShield flagged 106 of their reviews a total of 106 times.
  • 67% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

1

<1%

4-star

0

0%

3-star

0

0%

2-star

0

0%

1-star

105

99%

What happened to the 106 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

74

Reviews removed from trustpilot.com

32

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by CarShield

72

Reviewer resolved the breach of Trustpilot's guidelines

2

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

29

Reviewer didn't resolve the breach of Trustpilot's guidelines

3