Cloudflare Reviews

Cloudflare service is ok but their support is total garbage (and I am being nice).
Had some billing related questions, so it's not like I am free riding their free offers here, and these clowns take 2-3 weeks to reply each time.
They won't even read my first reply which had everything needed in it, so we lost another 2-3 weeks in the process.

Long story short it took almost 3 month to get a refund...

Never AGAIN

Date of experience: August 01, 2024

Don't waste your money upgrading to a business plan if you think that will get you real human support. My site was ddosed for 10+ days, I couldn't handle it personally. I upgraded to business to get help; well, the only person I could talk to was the chat rep, who said this was way above him and started a ticket that no one responded to for 14 days. Enterprise customers (from what I read on Reddit) suffer the same fate. Cloudflare has NO CUSTOMER SUPPORT WHATSOEVER. Don't overpay; stick to the basic plan and hire 3rd parties to help you in complex cases.

Date of experience: August 01, 2024

The worst company ever. They have ridiculous customer support, I upgraded my website to Business, and although they charged the amount the site was never upgraded to the Business subscription.

I have contacted their support but no one has responded to my tickets.

Date of experience: August 08, 2024

its great to be verified first before , entering DNS or website ,but it takes too long on checking /verifying when checking which they not can do transaction well while this platform appear on every website specially on login example www(.)google(.)com/login clear parentesis within dots

Date of experience: July 24, 2024

WARNING...PUBLIC AWARENESS MESSAGE... CLOUDFLARE IS TOTAL IGNORANCE, ARROGANCE ON STYLE OF WIKI-PEDO-IA ARCHIVE IS/Y0BB...THEY DONT CARE TO TAKE DOWN YOUR COMPLAINTS ESPECIALLY WHEN YOU COMPLAIN TO CRIMINAL CONSTABO.DE WHO HOSTS PERVERTED ENCYCLOPEDIA DRAMATICA AND SPIT ON YOUR TIME... THEIR ONLINE ABUSE FORM IS TOTAL JOKE AS THEY DONT SEND IT TO GUILTY PARTIES, SO EVEN IF YOU REPORT CHILD PORN THEY REPLY HOW THEY ARE JUST "THIRD PARTY PROVIDER" WHEN IN FACT THEY ARE BUNCH OF CRIMINALS....CLOUDFLARE EXISTS ONLY TO HAVE CRIMINAL, ILLEGAL WEBSITES HIDE THEIR TRUE IPs AND WHOIS INFO...

Date of experience: July 29, 2024

I have purchased 3 domains from Cloudflair and haven't had any problems until now.
Apparently, their new policy is NOT to support any domains unless you purchase their website services. I paid for these domains but there is no way to point them to my website because it's not with Cloudflair. They also have weird ns names that they say can't be changed? Not sure because there is no one to ask. I guess I will have to move my domains to another domain service. Very disturbing.

Date of experience: July 29, 2024

I use cloudflare on many of my projects which work great.
But I have one project which was previously connected to cloudflare and was accidentally deleted from there. It is impossible to add a deleted site again!
(You cannot add or modify subscriptions or services until all invoices are paid. Download each "Unpaid" invoice on your Billing page and click the "Pay online" link within each invoice to fix your account (Code: 1323) )

But the problem is that I don't see any unpaid bills at all!
I reported this to support several times (so that I could pay), but I didn't get any answers.
It's also impossible to write in their community, because when I log in to the community I see this text - (The change you wanted was rejected.
Maybe you tried to change something you didn't have access to.)

Date of experience: July 28, 2024

Piece of crap! Applying for jobs on Indeed and the thing wants to identify me as a human for every job that I apply for. Not only unintelligent, but downright stupid.

Date of experience: July 30, 2024

getting spammed by their customer, no contact options, contact formular doesnt work, no chat, no support email. why is cloudflare protecting spammers??

Date of experience: August 02, 2024

Feel free to use Cloudflare if you want to lose customers due to an annoying message asking for confirmation whether the customer is a human displayed every few clicks on your website. This message is displaying repeatedly after several seconds regardless how many times you click the checkbox making the website totally unusable... This happens at least for a few months already.

Date of experience: July 23, 2024

I followed their instructions to the T, but it just resulted in my website going offline. I tried reversing the process and resetting my DNS settings to their defaults, but my website is still offline. A lot of money down the drain due to offline time now.

The service costs nothing, and that's what you're getting: nothing. You get what you paid for, I guess.

Date of experience: July 21, 2024

WARNING.. CLOUDFLARE IS JOKE.. IT NEVER FORWARDS YOUR COMPLAINTS TO OFFENDING PARTY, THEY PROTECT THEIR IPs AND REPLY HOW THEY ARE "JUST" THIRD PARTY NEUTRAL (PROXY) WWW PROVIDER!!!

Date of experience: July 01, 2024

It's like a virus, I try to unsubscribe from spam, yet this stupid cloudflare site gets me stuck trying to verify if I am human. I keep clicking until I give up, and then spam continues. SCUM!!! Yes you are scum assisting other scum to proliferate!

Date of experience: July 16, 2024

It would be a good service if it worked. We have seen so many bugs across multiple of their services. The worst part is that there is no support. If something does not work, you are on your own.

Now they have billing/invoicing system problems lasting for months and they have not been able to fix it. This causes a lot of problems to many users (see other reviews) including us and they absolutely do not care. They issue incorrect invoices (which causes legal problems), does not allow subscription changes (which causes operational problems), does not respond to support tickets (even with "Urgent" priority). Response time to a support ticket is usually 3-4 weeks and from our experience it is just a copy&paste from their docs without any actual solution.

Date of experience: July 15, 2024

Very good comprehensive free plan,
I have been using it for years and never had issues.
The SSL proxy option could be better explained in my opinion, however its a very good option if you can get it working.
cost effective domain registration, and very good DNS management.
Free plan has just enough options for what you need

Date of experience: July 13, 2024

I've been canceling my Pro plan for the past 3 months, yet they don't even cancel, it's been downgrading for 3 months and they have been charging me for 3 months. I just recently got another invoice, and guess what, its again extended for one month... And the story repeats. Do not recommend any of their products, terrible all over, when contacting support and marking it as urgent, no answers what's so ever.

Date of experience: July 07, 2024

No fricking stars. If i could not use cloudflare I would. I love cloudfair a company that strives for inconvenience! Want to contact them in any way? Forget about it! Have an issue with something related to them? Forget about it! I think I might actually hate cloudfair more than I hate Microsoft, so congratu-fricking-lations. Contacting even a god damn bot for this fricking company is damn near impossible. If you see this company logo on something run don't walk away! Save yourself the pain!

Date of experience: July 09, 2024

I cannot login to some websites anymore with my browser because they use cloudflare and the cloudflare turnstile produce no longer loads.

Date of experience: July 28, 2024

Cloudflare is allowing child pornography websites to operate and makes it impossible to submit an abuse report.

I tried reporting a website with child pornography which is using Cloudflare's nameserver services, only for the abuse form to show me a "A URL contains a domain that is not active on Cloudflare" message.

I tried contacting their law enforcement email to report the bug and they sent me back to the original broken abuse form. Looks like they don’t care about stopping child pornography from being shared through their services a single bit.

There is no other way to submit an abuse report to them.

Date of experience: July 15, 2024

So many bad reviews about the company, mostly people losing money and their access to resources due to their stupidity. Cloudflare is not a perfect company, there is no dispute, but when registering I had no difficulty reading the instructions and contacting tech support. I've been using it for a month now, I don't see any problems, but the price leaves a lot to be desired. It's a bit expensive.

Date of experience: June 20, 2024