2,372 total
Besides all the other good things about using Cloudways for hosting, the support is just amazing, especially the Live Chat! Ali Raza was super responsive and helped me in minutes to fix the issue I had. This was always the case with their support for the many requests I had in the past, so thank you so much Ali and all his team mates for always being there to help!
Date of experience: August 10, 2024
Both billing, and technical support are always a pleasure to work with. They under promise, and over deliver every month. Best decision to move to them, and their sister company, Digital Ocean. If you are looking for a great product, and excellent customer support, look no further than cloudways.
Date of experience: August 07, 2024
I am already since 2017 customer from Cloudways and I have to say, that I still dont know any better hosting company. With the 24h support chat you find always help and the service itself is very flexible.
Date of experience: August 10, 2024
From the beginning Iqra Muhammad was on top of addressing how I felt and then helping with my concerns. Helping me rest easy at 2:46am - An entrepreneurs dream is a strong team and support.
Date of experience: August 09, 2024
A huge shoutout to Ali Raza. I was facing a billing issue on a weekend (banking holiday) that was threatening significant downtime. Within minutes of contacting support, Ali was on the case. His quick thinking and expertise were instrumental in resolving the problem efficiently.
Date of experience: August 10, 2024
Nasiha helped me by providing more information and guidance than I expected, seeking to do an excellent job in the support offered. I was very grateful!
Date of experience: August 11, 2024
Cloudways has one of the best customer support teams I’ve ever experienced with a hosting provider. They are always available, 24/7, and really quick to respond. What stands out the most is how knowledgeable and helpful they are—no matter what issue I’m facing. Thumbs up to - Iqra Muhammad
Date of experience: August 06, 2024
Cloudways' consulting service is incomparable to any other company in terms of friendliness and accuracy. I have always received a lot of help, and today I received a lot of help from my consultant Sajjad Ahmad Khan. He was very friendly and explained things in an easy-to-understand manner.
Date of experience: August 05, 2024
I recently connected with Werda Farooq over live chat at Cloudways, and I am extremely impressed with her support. I had an issue with my server's response time, and Werda quickly diagnosed and addressed the problem. She explained the technical details clearly, making it easy for me to understand the necessary steps.
Werda's proactive approach and expertise were evident throughout our interaction. She implemented immediate fixes and provided valuable recommendations for long-term optimization. Her professional and friendly demeanor made the whole process smooth and reassuring.
Date of experience: August 08, 2024
They turned on Cloudways Autonomous without my permission and it charged me out of nowhere. Seems like bad business practice. I haven't even opened my Cloudways account in months.
Date of experience: August 05, 2024
Cloudways Hosting enables me to easily offer premium cloud hosting and always have a friendly and understanding support staff available to help. Support Agent Mohsin Ali helped me with a billing issue today and saved me from a lot of stress. If you are considering Cloudways give it a shot, you won't be disappointed!
Date of experience: July 31, 2024
My issue was somewhat complex but the engineer Hamza was excellent at resolving my issue. He was patient, courteous, and diligent in restoring my website.
Date of experience: August 10, 2024
Cloudways is really a great platform. I am relatively new here but it's all green as far as I can say.
Date of experience: August 09, 2024
Abdur is one of the only competent members of staff from the Support. There are other members that, when I start a chat, I'm immediately like "oh no this is gonna suck". Support can be hit or miss. Some staff are misinformed, unintentionally rude, or not helpful. But Abdur is one of the special ones! Thanks man.
Date of experience: July 27, 2024
Had a caching issue last night and messaged the support team. Without any hassle they saw my issue and put in measures using Varnish to resolve the issue. All is working now. Love the promptness of this company.
Date of experience: August 01, 2024
Best customer service from Cloudways, loyal customer for last 4 years and would highly recommend.
Always respond to support messages promptly.
Date of experience: August 08, 2024
Their customer support is incredible! I cant fault them, always on hand to help me with any issues.
Date of experience: August 06, 2024
Shariq was very helpful, very kind, and understanding. He helped me with several problems that I was worried about and completely took all the stress away. Thank you Shariq for your help!
Date of experience: August 01, 2024
Thank you so much for your effort and timely help Ovais Hussain. your support is Amazing.
Date of experience: August 09, 2024
Unfortunately, I realized too late that I made a mistake. I purchased a DigitalOcean hosting package through the Cloudways platform, and it's been about a week. Initially, the hosting setup and transfer were going well until the site went live and I faced reality. First, you need to purchase the email service from another company with an extra fee and make monthly payments. It's not very expensive, so I managed to cover it. Then I noticed that the WooCommerce product page was working very slowly. On the first day, I immediately contacted support and had several live chats with different support teams. Unfortunately, they were very inadequate and far from providing a solution. I spent a few days and nights writing to the support team, and they were very weak in producing solutions. As a result, today I bought a VPS from another hosting company and am about to get rid of this terrible platform. I hope they refund the rest of my money. I do not recommend it to anyone using WooCommerce. It might be a good environment for blogs or hobby pages, but those selling products on their websites might face disappointment like I did.
Date of experience: July 27, 2024
Reply from Cloudways
Hello Erika,
Thank you for taking the time to leave us a review.
We regret to hear about the difficulties you faced and appreciate your detailed feedback. We strive to provide excellent service, and your experience is important to us. While we respect your decision to move to another provider, we would like the opportunity to investigate your case further.
We've sent you a request for your email via Trustpilot to discuss this matter in more detail. Your insights can help us understand the issues and improve our services.
Thank you again for your review. We hope to hear back from you soon.
