United Van Lines Reviews

Avoid this moving company at all costs. All around a nightmare experience. They showed up late. The customer service was straight out of KGB Eastern Bloc style something. They took no care of my mom's inventory (furniture, lamps, household goods, etc) and ended up destroying or damaging over 5k usd of her stuff during the interstate move. And they offered a 40 usd refund after I documented it all and took hours detailing it. Absolutely do not allow this company to touch your move from home to new home.

Date of experience: June 07, 2024

United van is simply the best moving company ever. Two gentlemen showed up on time and finished the work in a timely manner. Strongly recommend. Plus, their wrapping the package department is savage and i had my best time with them as they were so humorous and funny. We had lunch together and it such a swift move.

Date of experience: February 28, 2024

Submitted for an online quote and heard back from Joani Jones associated with them via Armstrong Relocation Company a United Van Lines company.

She asked me specific questions about my move. I answered with a short list of items and weights.

I got an immediate response letting me know to search elsewhere to get my questions answered and a quote.

She received my contact information through the quote process and I responded to her questions to get a quote. This was bizarre. My only assumption is that she felt this wasn’t worth her time since it was ten large items cross-country. That’s fine, forward the request or provide that information. But to tell me to redo the process I already did to get a quote is extremely messed up.

Date of experience: January 21, 2024

Where to begin ? Estimator on first visit was ver professional, thorough, but thats where it stops. Driver / Team Leader could not be trusted. He marked most of our high value items as DAMAGED on packing date. Problem was they were NOT damaged. He seemed to want to protect himself if the items WERE damaged in transit. The description of items on packing was not brought to our attention, thus we did not catch the high value items that were not described correctly. This caused problems with high value items that WERE damaged in transit.

Documentation is poor. Customer gets 4th or 5th copy which is illegible

Delivery crew inexperienced, sloppy, unprofessional. Seemingly these were temporary employees who were poorly trained. One clogged a toilet at our new condo and said nothing about it. Disgusting !

Date of experience: September 19, 2023

Working with this company was easy and honest. Can't recommend them enough! I spoke with several moving companies and went far into the process before being given the full picture of costs involved. All companies seem to end up with a similar price but United Van Lines was transparent about them from the start and very responsive. I had already been close to the end of booking another mover when they made it clear they could not move my things by the end of one month and arrive after the first of the next month. at the last minute i was able to book through Scott for the perfect dates and within my budget. It cost approximately 4,000 dollars to move an apartment of stuff including extra charges for shuttles on each side to accommodate tight outdoor locations and everything arrived in working condition (including a 65 inch tv). I really could not have asked for a better experience start to finish with Scott (admin) and my moving crew on both ends. Thank you!!

Date of experience: February 09, 2024

I can only tell you about my recent experience with United. I had a few furniture pieces damaged which they did repair. Problem came with a nearly new vacuum which they agreed to repair. Their driver, who was in chargh kept telling me the repair shop was waiting for parts, but then told me that I had purposely given them "a piece of junk" that could not be repaired and I was just trying to get more cash from them. Stay away is my advice

Date of experience: February 23, 2023

I had United Van Lines contracted for a move from my homestead Texas to Georgia. My belongings were put into storage while I looked for a home in Ga. When the day came for delivery of my things none of the items that were in my barn in Texas arrived. I was also missing a few items from inside of the house. And my wife heirloom baby grand piano and antique rocking horse were damaged. In total there was about $10,000 in missing/damaged items. When I filed the claim for these items they issued me a check for less than $500... Less than 5% of what they lost/damaged.

Date of experience: November 26, 2023

I have moved 12 times in my life, and United through Mesa Moving and Storage my worst experience ever. Their customer service was insensitive, and arrogant. They lost items in transit, and did permanent damage to some of our items. While they were able to repair some items, the items they were unable to repair should have been paid for through insurance. Instead they gave us a measly $575, where they should have provided nearly $5000 for the items that they lost and count not repair. The United insurance department could not have cared less, and did all they could to properly compensate us, even when I offered a settlement of less than half of what we were owed.

I would not recommend United Van lines to anyone, as they are careless, and do all they can to avoid reimbursing you for damaged or lost items. They will also do all that they can to refute bad reviews, but I can assure you that my experience was quite distasteful and sad.

Date of experience: January 24, 2023

United Van Lines is the WORST movers I have ever used...and I have used many movers previously.

They did so much damage...they are reckless movers. They use freelance subcontractors and there is no one overseeing the movers...it is basically a free for all!

AND...if you try to claim anything, as far as damages they make it so difficult and make it your problem...not sure why they charge you for insurance when they make it impossible to make it a claim.....STAY AWAY FROM UNITED VAN LINES

Date of experience: August 01, 2023

PLEASE, do NOT sign a contract with United Van Lines (UVL), or any of their Agents, to avoid the

horrific experience my family has endured.
We moved from the Los Angeles area, to the Las Vegas area.
We decided on United Van Lines (UVL) based on the presentation made stating the services they
would perform and the insurance coverage they offered.
We paid for a insurance policy stating: “YOU HAVE CHOSEN THE FULL VALUE
PROTECTION. Our records show that you have chosen the FULL VALUE PROTECTION option
and that you have agreed that our liability to you for loss and damages will be to repair or replace
those goods, up to a maximum of $125,900.00 with $0.00 deductible.”
UVL crews packed the household goods on September 9, 2020. The household goods were
loaded on a UVL/Golden Eagle Moving Van on September 10, 2020. The furniture and belongings were
unloaded at the Las Vegas address, by UVL crews, on September 15, 2020.
After the unloading and our inspection during the unpacking, we found damaged and destroyed
items totaling an estimated $15,000.00. After notifying UVL and requesting an inspector to review and
inspect the damages, UVL asked us to send pictures of the damaged and destroyed furniture, which we
promptly sent to UVL. UVL NEVER sent anyone to inspect the damages. We located and hired a
Claims Inspector in the area, to document and verify all damages and destroyed furniture pieces. The
inspection report and estimates to repair and replace the damaged items, were sent to UVL Claims Team,
for their convenience, to resolve the damage claims. After seven (7) months of numerous e-mails and
telephone calls to UVL, we received a settlement check in the amount of $1,397.99 to reportedly settle
our damage claim. UVL's offer to settle the claim is about 9% of the total loss incurred.
We strongly suggest that everyone AVOID UNITED VAN LINES for any moving services.
United Van Lines is in “Breach of Contract” and legal remedies must now be considered.

Date of experience: May 18, 2021