I reported a claim on Monday, @ 9:20PM because my HVAC was not working. Today is Wednesday, 1:30PM and a technician has not even been assigned. It's 84 degrees in the house and I have 4 children and 4 adults visiting from another state. I have called 3 times to ask when the technician will be arriving and was told they are still working on getting it assigned to a repair company. Each time I was advised by the CSR that she will escalate the claim. I requested a manager callback and was told it could be another 24 hours for a manager to return my call. It is unacceptable for me to have to wait in my home until someone is assigned and provide an ETA for repairs.
The CSR's are very nice and polite but can do nothing to resolve my problem.

Date of experience: August 16, 2023