Jack

After reading a reply from Carchex, I feel I had to reply back. I mentioned 2 claims and in both cases you avoid covering the repairs, as much as you could. On my first claim, your response was that some of the fixes that were involved with the repair weren't necessary, my agency was so embarrassed with the time spent dealing with your company that they covered the difference. The second claim was even worse, since we did exactly what your sales person asked in order to be covered by Carchex, meaning "make sure you go to an official agency for the repairs and quality of parts, to avoid further problems after the repairs". So, those resulted in not just paying for your warranty cost but also paying for the repairs, as mentioned on our first review. We paid with our own money for ORIGINAL parts and SERVICE. As you can read, there is nothing else to talk about it and contacting your company again. We just want to forget such a bad experience. It was an expensive cost that confirms that you can't be trusted, at least in my case. Your reply here doesn't fix the disappointment either, neither make you look as a responsible company when you had to at the time. To end this reply, when I was asked on the phone why I wanted to cancel the policy (due to those issues), as soon as I started explaining, I just heard "yadayadayada, Ok OK, never mind", that is why I was mentioning it was also a "rude" response from your company. As I mentioned by email to your agent, "I just wish you receive the same treatment you gave us".

Date of experience: May 10, 2024

I had 2 claims. The first one for @2,200 and the second one for almost $5,500. On both cases, they sent and "expert" to verify the claim and only approved less than 50% of working time on the repairs. On parts involved with the repairs they would agree to pay (which finally they didn't and I explain why bellow) around 15% of the costs, since they only want and approve to install parts that are not the originals from your brand. As an example, on the $5,500 repair they approved to pay less than $850.
Advice: You might be very upset and decide to cancel your policy before receiving their claim check. DON'T since they will not pay your claim because you cancel the policy. I would give them ZERO stars, because they were even rude on the phone... of course, they don't want to pay.

Date of experience: May 10, 2024