Omega Home & Auto Care Reviews

I was called out of the blue, as most people I'm sure and listened to the pitch. I liked what I heard so I went with it. When we got to the cost I asked if I could call them back after I checked my finances, as I am currently out on workman's comp due to an injury. The sales rep said "Well, 100% of people that say they want to call back never do." I told him I was actually interested but just needed to make sure I could afford the monthly payments. and he said "Well I need to sell some coverage policies" and hung up on me. I don't even know what to say to that. that guy needs to be fired. Really if I had called them I would have been prepared. I don't know how they expect people to just be ready to throw money at people spontaneously. If this is how they treat people when trying to sell them on the product, I don't want to know how they handle claims.

Date of experience: 02 August 2024

Well is was great because everything was taken of care, had a slight problem, but that was solved

Date of experience: 14 June 2024

My Omega policy to-date has only covered oil changes. The policy does not cover more costly repairs. I should have done better homework before choosing this company.

Date of experience: 15 July 2024

My experience with the claim representative wad great. I called because a person from an extended warranty company called attempting to sign me up and he told me that OX was going out of business and not handling any claims. I told him I didn't believe him, so that is why I called. My rep was very helpful and she explained alot to me! Beware of people saying companies are going out of business just to sign you up!

Date of experience: 12 July 2024

I did not receive the rebate that was listed in the brochures when I bought this Plan. I felt it was deceptive.

Date of experience: 13 March 2024

The Manager at Firestone did not want to even consider talking about a maintenance policy I had on my car. I have heard of car care companies not wanting to accept the policy. His first comment was, "There just too much hassle. They always give me heartburn. I don't want to deal with them." I said have you had trouble with Omega before? He said oh Omega they're not too bad I'll deal with them. I was scared at first but it turns out they accepted Omega and everything went smoothly.

Date of experience: 24 May 2024

It takes way to long to get checks out after you have service and clearly have the proof the people on the phone were very nice. But I never got thur to service numbers I called and called no answer I do not use computers service department needs to be faster not 4 to 5 weeks to get checks out

Date of experience: 26 April 2024

That it take’s forever for the shop to get through to a live agent and that once he did get through to one then it he had to wait about 5 to 10 minute’s for her to go get the credit card for payment. I really think there need’s to be a simpler way to get thing’s done so that the mechanic doesn’t have to be tied up that long.

Date of experience: 09 May 2024

This company takes a long time to refund reimbursements after the claim has been submitted. The wait time for claim processing could be upwards of 4 weeks or more. That is ridiculous and not efficient. They could be a better company if they would process reimbursements sooner. Have thought about switching to another warranty company.

Date of experience: 05 April 2024

Melissa was great in customer service department. She answered all my questions with a great positive attitude. I've only used the service once but they did get a check out to me to reimburse. It's a little hard for the mechanic to contact them in a timely manner though. So I found it best to pay and then get reimbursed. Either way it's money in my pocket that I wouldn't have and peace of mind that if anything big goes wrong I am covered.

Date of experience: 18 June 2024

It was my first time having to call about a claim and I was understandably nervous. They were so kind and understsnding, even though I had not followed their stated procedure. My claim was honored easily and quickly.

Date of experience: 15 May 2024

After weeks of waiting I did receive my rebate on the car battery. When I had an oil change, they made the person at Nissan.Wait at least twenty minutes or more to give her the ok. That is terrible customer service. So
Far I am getting concerned about your service, Especially since i'm about to take a long trip.

Date of experience: 17 May 2024

Alyssa was very helpful in providing me information about my car needs and help me save money
Thank you

Date of experience: 10 July 2024

Date of experience: 06 June 2024

My experience Omega Auto Care has been great. I have used the service about three (3) times. The customers service people are really help and will explain the process to you in detail. I have not had to use the service for any major repairs but have use it for the reimbursement for my battery, wipers and I getting ready to submit an email for the recent oil change service.
Thank you, Omega Auto Care,
Value customer

Date of experience: 27 February 2024

I am a faithful Omega customer. I’ve had them for the last 8+ years every time I’ve needed them. They have been there for me whether it’s just for maintenance oil changes, windshield wipers, or if it was for a major issue I truly trust and believe in them and they’re not like the others they’re better, thank you Omega for all that you’ve done for me over the years and I will Continue to be a loyal customer.

Date of experience: 02 April 2024

Horrible horrible experience I paid my monthly payment took my car in only to be told what needed to be fixes they don't cover. The only thing they could fix was my ac condenser and I don't need that ish fixed. Then on top of that they only pay a certain amount for the labor as well as not paying for the rental this company is bs and a scan I want my effing money back!!! I'm going to report this company they really talk a good game. Fuxk this company run very far away from them...

Date of experience: 29 May 2024

I had some questions about my Omega Car warranty and the associate answered all my questions clearly and was very knowledgeable. I then made an appointment with a service center for tomorrow!! Quick and easy ! Thanks so much!

Date of experience: 14 May 2024

My representative assisted me very thoroughly. Answered all of my questions and the ones that she wasn’t sure of, She checked for me.

Very very professional and personable, my experience was flawless.

Date of experience: 31 May 2024

The process for getting or having the auto shop agree to let the policy to pay 55 bucks for an oil change is such a headache.

Date of experience: 05 March 2024