Questions tagged with Support Case

Hello, We have switched our Aurora standard MySQL to I/O optimized instance. After converting the instance, We have noticed that we are still getting I/O request charge which is USD 0.220 per 1...

Hi I've logged several requests with AWS Training & Certification customer support team to update the spelling of my name, the end of July support team said they would get an answer within 24 hours...

Hi, We ordered developer plan to get some support for our issue regarding a proplem with Sagemaker. This is already 11 days ago and still unassigned and very frustrating. What can I do to escalate...

Hello, Guys i have encountered a error and there is no solution to solve it because 1. My AWS account is blocked right now 2. I can't even change my support plan as my account is blocked 3. i...

Hello Team I have paid all the bills as requested by the support team but stillI am getting this response "Our service team confirmed that this account is related to other AWS accounts. For security...

Hi, I have a technical support ticket that is still unassigned after 8 days!! The support ticket was logged with a 12hr response due to the service not working affecting our company website. This is...

Hello, I have discovered multiple open cases for AWS SES initiated by an unauthorized alternate contact. Upon investigation, I found that no new users or alternate contacts have been added to our...

Hello We opened a support case under our Business Support Plan to resolve a problem with our OpenSearch upgrade, but right now it has already passed 5 days since we opened the case and nothing. The...

Very bad paid support account response, why? From 24 hours, no response on my tickets, why?

I'm trying for (2+) weeks to resolve my Cloudfront error and the AWS Support agent seems out of ideas. It's disappointing as AWS Support should add efficiency and productivity to the...

cannot see billing options, or even account settings to change the root user. currently using connect to service cloud voice with Salesforce and lot of settings (clickable) links are basically leading...

we have AWS Business supports but whenever we raise RDS related queries even with production system impaired severity. AWS takes more time to associate an agent. It's really bad to say that from...