Store Hours + Updates
Skip to content
FREE SHIPPING TO CONTINENTAL US ON ORDERS $75+
FREE SHIPPING ON ORDERS $75+
Our Story Two Hands Made Make My Notebook
We ship only within the USA

Refund policy

Damages, Returns, and Exchanges For TwoHandspaperie.com

Please inspect all shipments upon receipt and notify Two Hands Paperie immediately if an item is damaged- email Shipping@TwoHandsPaperie.com. Appropriate action will be taken depending on the type of damage, shipping method, and carrier.

We accept returns for online sales- a request must be made within 14 days of delivery. This period is extended during the holiday season- we understand that items are given as gifts! All returns require a Return Authorization (RA) number to be processed. Please contact us by email at Shipping@TwoHandsPaperie.com with your return request and to receive your RA number. Be sure to include your full name and your order number in the email.

All returns must be received in new, unused, unopened condition. Returned items should be well and properly packed to prevent damage during shipping back to us. If an item is damaged during shipping on its way to us, it is considered damaged when we receive it!

Shipping charges are non-refundable- only product cost will be refunded. Refunds will be made promptly, within 3 business days of receipt of acceptable return merchandise. Credit will be applied to the original method of payment. You may cancel your order at any time before it has shipped at no charge.

The following items are NOT RETURNABLE:

  • Decorative sheet paper
  • Pens
  • Books
  • Special orders of any kind
  • Custom orders with Make My Notebook
  • Sale or discounted items
  • Gift cards
  • Class kits

Shipping

To return your product, please ship to:

TWO HANDS PAPERIE
11850 S HWY 191, UNIT B6
MOAB, UT 84532

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pricing Policy for Online Merchandise

Two Hands Paperie on Pearl Street in Boulder, Colorado and TwoHandsPaperie.com offer different products, services, and specials. All products carried in the retail store are not available on the website. Certain products may be offered on the website which are not available in the store. Prices for products may be different on the website and in the store.

Discounts and specials offered in the store may not be applied to website purchases. Coupons, promo codes, specials, and shipping offers on the website may not be applied to in-store purchases. Offers may not be combined unless otherwise noted in specific offers.