Business ProfileforAmerican Van Lines, Inc.

To Whom It May ********* am writing to file a formal complaint against American Van Lines for failing to provide the agreed-upon moving services, lack of communication and responsiveness, and refusal to return my deposit.I signed a contract with American Van Lines for a move from ******, **, to ****, **, scheduled for 6/26/24, per the contract. I paid a deposit of [Deposit Amount] to secure these services.However, on the scheduled moving date, American Van Lines did not arrive as promised. Multiple attempts to contact the company via phone and email went unanswered. To date, I have not received any explanation for their absence or a new proposed moving date. Additionally, my requests for a refund of my deposit have been ignored.This experience has caused significant inconvenience and financial hardship. I have had to make alternative arrangements for my move, incurring additional costs and delays. American Van Lines' lack of communication has been unprofessional and frustrating.I urge the Better Business Bureau to investigate this matter and take appropriate action against American Van Lines. I request a full refund of my deposit and compensation for the additional expenses I have incurred due to their negligence.Thank you for your time and attention to this matter.