Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Find a Location

Montway Auto Transport has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

  • Montway Auto Transport

    425 N Martingale Road Schaumburg, IL 60173

    BBB Accredited Business
  • Montway Auto Transport

    4740 N Cumberland Ave Ste 393 Chicago, IL 60656-4239

    BBB Accredited Business

Business ProfileforMontway Auto Transport

Auto Transportation
Multi Location Business
BBB accredited business

Additional business information

Additional Info:
Montway Auto Transport has requested that before filing a BBB complaint, consumers contact them at [email protected] or (888) 666-8929 and request to speak with a manager.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Montway Auto Transport will resolve this situation for you in an expedient manner.
See all additional business information

At-a-glance

Customer Reviews

4.56/5stars

Average of 2,013 Customer Reviews

Customer Complaints

220 complaints closed in last 3 years

81 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 9/1/2007

Years in Business: 18

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

Montway Auto Transport is the number one rated U.S. auto transporter, annually shipping nearly 200,000 vehicles between all 50 states. We strive to deliver a 5-star vehicle-shipping experience with peace-of-mind transport. 

In 2022, Montway earned a Gold Stevie® Award for Transportation Company of the Year in the 20th annual American Business Awards. Montway also earned a spot on the Inc. 5000 list of America's Fastest-Growing Private Companies and won a Best in Biz Award for Customer Service Department of the Year in 2021. Montway leverages innovative logistics solutions and personalized customer service to provide fast and reliable auto transport services.

Products & Services

Serving the residential market, Montway can arrange door-to-door car shipping with open or enclosed trailers, as well as expedited services. Montway’s business solutions sector focuses on the automotive logistics needs of enterprises in sales, manufacturing and finance. B2B offerings include single and multi-vehicle moves, home delivery with lead generation, managed services and auto transport portal technology

Business Details

This is a multi-location business.

Find a Location

Montway Auto Transport has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

  • Montway Auto Transport

    425 N Martingale Road Schaumburg, IL 60173

    BBB Accredited Business
  • Montway Auto Transport

    4740 N Cumberland Ave Ste 393 Chicago, IL 60656-4239

    BBB Accredited Business
Location of This Business
425 N Martingale Road, Schaumburg, IL 60173
BBB File Opened:
8/29/2007
Years in Business:
18
Business Started:
6/1/2006
Business Started Locally:
6/1/2006
Business Incorporated:
6/8/2007
Accredited Since:
9/1/2007
Type of Entity:
Corporation
Alternate Business Name
  • Montway LLC.
Hours of Operation

Primary

M:
6:00 AM - 10:00 PM
T:
6:00 AM - 10:00 PM
W:
6:00 AM - 10:00 PM
Th:
6:00 AM - 10:00 PM
F:
6:00 AM - 10:00 PM
Sa:
7:00 AM - 9:00 PM
Su:
7:00 AM - 9:00 PM
Business Management
  • Mr. Richard K, Customer Experience Manager
Contact Information

Principal

  • Mr. Richard K, Customer Experience Manager
Additional Contact Information

Fax Numbers

  • (224) 220-5128
    Primary Fax

Phone Numbers

Website Addresses

Customer Complaints

220 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

File a Complaint

Most Recent Customer Complaint

06/24/2024

Complaint Type:
Product Issues
Status:
Resolved
I hired them to transport a car from ** to **. They scheduled the pick up for yesterday. No one showed up and no one called. I waited all day. When I asked to cancel I checked my credit card status and they charged me in full (including a $100 up charge supposedly required by the carrier) on Saturday, the day BEFORE the pickup was scheduled. They additionally are keeping $249 as a cancellation fee. Horrible business practice. Horrible experience.
Read More

Customer Reviews

2,013 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

Markus T

5 stars

07/09/2024

The provided service was excellent! Car arrived safely and on time at the final destination. Communication with the driver was excellent.

Montway Auto Transport Response

07/10/2024

Thank you for choosing Montway! We're happy to hear we could provide excellent and safe service. Hope to see you again in the future.

Local BBB

BBB of Chicago & Northern Illinois

BBB Reports On

BBB reports on known marketplace practices.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.