We're taking AI to the next level with the Five9 Genius AI Suite. Why it matters: Five9’s new AI offerings are designed to meet customer demand for AI-driven recommendations, trusted sources, and responsible data customization. With model choice, Five9 empowers organizations to balance cost, speed, and accuracy while adapting to evolving AI innovations, including industry-specific models. Read more by Maribel Lopez, Founder & Principal Analyst of Lopez Research, via Forbes: http://spr.ly/6044YSQO0 #CX #AI #Five9AI
Five9
Software Development
San Ramon, CA 82,253 followers
Helping Companies Bring Joy to CX.
About us
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
- Website
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https://www.Five9.com
External link for Five9
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Ramon, CA
- Type
- Public Company
- Founded
- 2001
Locations
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Primary
4000 Executive Parkway
Suite 400
San Ramon, CA 94583, US
Employees at Five9
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Martin Ortiz
Technology Product Specialist | Enthusiastic individual that drives system optimization to produce excellent results.
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Richard Dumas
VP AI Product Strategy @ Five9. Former CMO @ Inference Solutions
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Andy Zazzera
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Chris Hancock
Strategic Customer Success Management at Five9
Updates
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Five9 is excited to announce our agreement to acquire Acqueon, a significant step in extending our AI-powered CX platform and market reach. Learn more: https://lnkd.in/gsExgMti #CX #AI #Five9AI #CustomerJourney #CustomerExperience
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🚀 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗻𝗲𝘄𝘀! 𝗪𝗲 𝗷𝘂𝘀𝘁 𝘂𝗻𝘃𝗲𝗶𝗹𝗲𝗱 𝘁𝗵𝗲 𝗙𝗶𝘃𝗲𝟵 𝗚𝗲𝗻𝗶𝘂𝘀 𝗔𝗜 𝗦𝘂𝗶𝘁𝗲, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗮 𝗴𝗮𝗺𝗲-𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗖𝗫. The four-step strategic process empowers companies to quickly identify high-value AI opportunities, implement them efficiently, and achieve faster ROI—all with expert guidance from Five9. 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗙𝗶𝘃𝗲𝟵 𝗔𝗜 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲, the newest member of the Genius AI Suite, designed to deliver contextual, knowledge-based answers for faster resolution - whether through virtual or live agents. Say goodbye to long hold times and frustrated customers—hello to seamless, personalized CX that aligns with your business goals. Ready to elevate your CX? Discover more about the power of Five9 Genius AI. http://spr.ly/6048Ym6Vu #AI #CX #GenAI #Five9AI
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Meet the Five9 iron. The world’s first and only club powered by #AI. It provides effortless contact on every swing. Even Max Homa is impressed. #Five9Ambassador #Five9AI http://spr.ly/6044Y5L3K
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Pilot Freight Services needed an automated system to provide a smooth path to resolve routine requests. With Five9, Pilot Freight Services was enabled to: ✔️ Lower call abandonment rate to ~2% ✔️ Fully resolve 45% of calls with Five9 AI ✔️ Achieve 44% cost savings in the contact center Read the full case study to learn more about Pilot Freight’s success with Five9. http://spr.ly/6041Y5sqv #CustomerSuccess #CX #AI #YouSaidIt
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Congratulations to Kelli E. Ballou-McMillan, Director of Global Partners at Five9, for being recognized as an Inclusive Channel Leader in 2024 by CRN. 🌟 Kelli has played a key role in business development at Five9, where she participated in the Dialed In Crew leadership committee to promote diversity and inclusion. Her impactful mentorship led to an invitation to join the leadership team, where she continues to advocate for programs that enhance organizational culture after nearly four years. #DiversityAndInclusion #LifeAtFive9 http://spr.ly/6042YZfey
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Had a fantastic conversation with Lauren L., Senior Director of CX Sales at Freshworks, during #CCWVegas! Lauren shared insights on Freshworks' commitment to responsible AI and how our collaboration is empowering enterprises to enhance both agent and customer experiences, all while maintaining rigorous security and compliance standards. #CustomerExperience #Five9AI #Freshworks #PartnerPowered http://spr.ly/6044YkLup
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Generative artificial intelligence is rapidly becoming more sophisticated and a significant factor in how businesses engage with customers. But can gen AI make contact center interactions more effective — and less frustrating? Zeus Kerravala discussed this with Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9. Rosenberg firmly believes AI has reached the point where profound improvements will soon be made in how people engage with businesses. “The future of CX is that generative AI will allow us to reconverge the online digital experience and calls with customer service professionals. It will be the best of both worlds, where your experience with a brand is always conversational.” Read on in SiliconANGLE & theCUBE: http://spr.ly/6047YT3i7 #AI #CX #Five9AI #GenerativeAI
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For global payment processing provider SumUp, finding a partner offering voice and Intelligent Virtual Agent solutions in diverse languages — while automating workflows to increase self-service — created a path toward improving customer experience. With Five9, SumUp realized a: ▪️ 50% call containment ▪️ 23% cost savings with Five9 AI compared to an FTE agent ▪️ 10% increase in self-service in the first year Read the full story: http://spr.ly/6044Y14Ho #CX #AI #CustomerSuccess #YouSaidIt
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As part of our partnership with Max Homa, professional golfer of the PGA TOUR, we’ve shared some exciting content featuring him. Your feedback is crucial for us to understand what resonates. #AI #CX #Five9Ambassador
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