Who do you think is the most important employee at a company? According to Dom Nicastro, Editor in Chief at Simpler Media Group, Inc. (which publishes many of our favorite new outlets), it’s an easy answer. Dom joined the Generation AI podcast this week to discuss all things AI and CX from his vantage point as a long-time journalist, so be sure to catch this episode — and let us know what you think about his response! Listen wherever you get your podcasts: https://lnkd.in/eURB7-uf #aipodcast #cx #agentexperience #contactcenter
LivePerson
Software Development
New York, NY 255,082 followers
Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience.
About us
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
- Website
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www.liveperson.com
External link for LivePerson
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing
Locations
Employees at LivePerson
Updates
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Fifth Third Bank’s banking virtual assistant, Jeanie, delivers a 95% accuracy rate. But just how many phrases can Jeanie handle? To learn the answer (hint: it's more than you think!) and find out how this AI agent enhances both CX and operational efficiency, register for our upcoming webinar. Learn how we're creating a new financial services industry standard for customer service: https://lnkd.in/e5uPG3vG #webinar #successtory #aiagent #financialservices #banking
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It was a thrill to join BECU's AI Day and present about our work together on continuously improving their member experience! From the LivePerson side, Brendan McNerney, Linh Tran, and Jed Reinitz spoke about AI innovation in the digital and CX landscape. Thank you to BECU for hosting us. We're looking forward to next year's AI Day!
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Pop quiz: how is LivePerson like Simone Biles? Answer: we keep bringing home the gold medal! 🥇 We’re thrilled to share that we were named Best Contact Center Solution at the UC Awards 2024. As enterprises continue to look for ways to connect customer experiences across voice and digital, we're proud to lead the charge with our modern, digital-first approach to CCaaS. The UC Awards honor groundbreaking achievements in the tech industry, with judging based on innovation, improved experience, and execution. Thank you to UC Today for this recognition, and of course to our customers, who are at the heart of everything we do. To learn more and unlock the full potential of digital-first contact centers, click here: https://lnkd.in/eprZctgg #UCAwards24 #ContactCenter #CX #CCaaS
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Big news: we never stop evolving our award-winning Conversational Cloud, and we're announcing a new partnership — one that delivers even more convenient and secure customer experiences — to prove it. We're proud to partner with Sycurio, the leading provider of seamless and secure digital payment experiences for contact centers, to improve how enterprises offer payments directly within the digital channels their customers prefer. From increased compliance and security to streamlined payment processing and CX, this is a partnership that truly benefits both sides of the conversation. Learn more here: https://lnkd.in/eE-A7zRw #conversationalcommerce #digitaltransformation #cx
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If you’re anything like us, you’re glued to CMSWire for the latest news on all things CX. So when we got the chance to turn the tables and interview Dom Nicastro, Editor in Chief at parent company Simpler Media Group, Inc., we jumped at the chance! In the latest episode of the Generation AI podcast, host Ruth Zive spoke with Dom to get his insights from a career observing and reporting on AI’s role in customer service, marketing, and personalization. While he’s still waiting for the “wow”-worthy use case for AI in CX, Dom dives into the areas where AI is making a positive impact today, as well as where enterprises need to step up with standards for innovation. Listen to the full episode wherever you get your podcasts: https://lnkd.in/eURB7-uf #aiforbusiness #cx #aipodcast
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Last week, we were proud to sponsor and present at the CEM 2024 conference in South Africa! We were energized by the incredible discussions at CEM Africa around elevating the customer experience, including our own Darryl Marcus's talk about delivering world-class customer journeys through voice and digital modernization. Thank you to the team at the VUKA Group for another amazing event and opportunity to connect with CX leaders, customers, and our partners. We look forward to seeing you again next year at CEM 2025! In the meantime, to learn more our platform for digital customer conversations, click here: https://lnkd.in/e4pdaSrp #CEMAfrica2024 #CustomerExperience #CXInnovation
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Did you know that 60% of consumers would skip their morning coffee if it meant they could skip being on hold? Contact Center Pipeline's latest issue is filled with fun facts — and more importantly, strategies for overcoming today’s CX challenges — thanks to a new article from our own SVP of Global Solutions, Nirali Amin! Nirali’s piece highlights stats from our State of Customer Conversations report, tips for bridging the “AI Gap” between brands and their customers, and ways you can escape the dreaded IVR trap. Read the full article here: https://lnkd.in/eCzjvNWU #roiofai #cx #aigap
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In the latest episode of the Generation AI podcast, IBM’s Andrea Dobrindt cautions against chasing AI purely for technology's sake. According to Andrea, “business problems first, tech second!” To learn more about how to use AI as a tool in service of a larger strategy, tune in wherever you listen to podcasts: https://lnkd.in/eURB7-uf
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While we're all about connecting people digitally, we also love getting together LIVE and in-PERSON! 😉 Our Chief Product and Technology Officer Alex Kroman continued his tour of our tech and innovation hubs across the world, bringing together teams from Bulgaria, Germany, France, and Poland for all-hands meetings, small group sessions, and fun outings. And no trip to Sofia and Mannheim would be complete without trying Bulgaria's traditional banitsa and hiking up to Heidelberg Castle! A big thank you to everyone who helped organize these fun and productive meetups. #weareliveperson
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