Trane Reviews

Would not recommend. Stay away. Buy from somewhere else. For 4 years I had a bad RunTru system made by Trane. 4 years I worked w Trane and my home warranty company to try to fix a brand new unit. It never was working right costing me thousands in electric bills, service fees, labor, freon charges, etc. Finally after 4 years Trane said to contact the distributor. After arguing and providing all the receipts for service calls and work performed over 4 years they agreed to replace the whole system. The catch, no one will install it! Now they are trying to get me to pay thousands more to install a replacement system after already having the original system installed and tons of fees and high utility cost! Always screwing over tye customer and never taking responsibility for selling a bad product!
My take away from all of this and warning to others:
Do not buy Trane products! They do not honor warranty, equipment, or their 'certified techs!' They are not about quality and continue to try to screw over the consumer only caring about their profits not whats right and wrong! Stay away and buy a different brand! Nothing from Trane, Runtru, American Standard, or any equipment manufacturered by Trane or any Trane 'Brand' companies! Trane and their 'certified techs' are set up to rip the consumer off! They already have 1 class action law suite and are pushing towards another! Check their reviews from reputable sites like consumer affairs and BBB. HORRIBLE!!!

Ingrams will not help either! They argued with me from the beginning until I filed complaints with BBB, Consumer affairs, attorney General, news stations, etc. I will not stop! What your company, distributors, and techs are doing is wrong!

Date of experience: July 01, 2024

Installed my unit in July 2019. The circuit board went bad early April 2023. Our repair technician, when ordering the replacement part was told the part would not be available until July/August 2023 at the earliest. As a result, i am having a non-Trane unit installed. The system is still under warranty, so its very frustrating thst no parts are available.

Date of experience: April 06, 2023

It’s hard to stop a Trane, but I did. Bought this house three years ago but the A/C wasn’t working. The owner put in a new Trane Run-true, which hasn’t lived up to its name yet. The unit is still under warranty and the parts are covered but the labor to replace/repair is by now almost the cost of a new unit that runs and doesn’t need repair on a quarterly basis. I always thought Trane was a top of the line system, but now I feel like this Trane isn’t going to leave the station and needs to be replaced.

Date of experience: February 27, 2024

Had a technical question regarding my thermostat and connecting it to a Smart App. Not only were they not able to answer my question but they had no technical personnel that could. I will not make a major purchase like this if I can't get access to simple questions. When the survey app realized I rated them a "1", the app couldn't recognize my inputs, voice or digital. It appears the survey app will record only positive responses. Please make sure you do business with a company with resources that can provide support. It doesn't appear Trane has a support team in place. Lesson learned.

Date of experience: September 29, 2022

I have had to replace my thermostat screen several times. Even though I have a warranty I have to pay because thermostat controllers aren't included or something, who knows, no idea . It happens in my home and in my business (temperature and humidity controlled products with no thermostat...great). Now they have put out models that REQUIRE 1. Internet access. 2. phone app connection (only reason to do that is to sell my information to a 3rd party under some contract you force me to sign that I have no control over - is that what you're doing?). What for? You dont need to be on my phone to read the temperature on the outdoor unit! And when I had to contact you separately to answer questions because my installer and the MEP firm I used failed to tell me what was going on with my humidity problem. Then someone mentioned a non-existent lawsuit and instead of talking to me (THE CUSTOMER) your rep said you couldn't talk to me. When this stuff of yours breaks I am going to a different manufacturer!

Date of experience: September 01, 2023

Date of experience: November 07, 2022