Nexus Auto Transportation Reviews

697  •  Excellent
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Nexus - Melissa is Very Helpful

Speaking to Melissa and getting all my questions answered was a breeze. They are professional, patient, and thorough. I plan to use Necus for my car tranport needs in July.

Date of experience: July 15, 2024


Rated 1 out of 5 stars

Not worth the money

I choose Nexus because of the good reviwes and because Logan assured me that the price agreed upon was not going to change. He also said they could pick up the car on a specific day and told me they would call few days before to let me know timing.
Nobody called until the morning of and they asked to pick it up the following day. The following day they called again trying to postpone longer. They finally picked it up and charged me $300 dollars more.

I thought they were an auto transport company but they are just a broker. The company who actually moved my car was good, did a great job and communicated promptly.

Nexus did not communicated promptly and lied about the price.

Date of experience: June 15, 2024


Rated 5 out of 5 stars

BEST experience with Nexus Auto Transport

I had the BEST experience with Nexus Auto Transport! I bought my daughter a car, so I needed to get it from MD to FL where she's in college. I had never shipped a car before, so I was a little unsure & uneasy about the whole process at first. However, after receiving numerous quotes via email from various transport companies, Nexus provided the best price!! After doing a ton of research on the company & reading their reviews, I felt comfortable moving forward, so I gave them a call. I was worried that once I went to book the service, that the price would suddenly go up (apparently that's a common occurrence in the industry based on reviews I read about other transport companies). However. I was pleasantly surprised that the price was exactly the same as I had received in the email quote! A nice lady explained the whole process to me, including how I wouldn't be charged a deposit until my order was actually dispatched & assigned to a driver. I waa REALLY hoping everything woule happen FAST & it did! After placing the order at 7:15 pm on a Wednesday night, a driver was already assigned by Thursday morning! I was immediately contacted by the driver from Vocki's LLC, who told me he would be picking my car up that afternoon! I was THRILLED!! He travels with his wife & they were BEYOND AWESOME!! They showed up on time, we thoroughly documented any existing defects for before/after purposes, & they expertly loaded my car onto their 6-car transport truck. They said they planned to deliver the car to my daughter in Tampa FL either the next day (Fri) or on Sat & they went on their way. They texted us updates on their progress & ultimately delivered the car to my VERY EXCITED daughter before noon on Sat!! They unloaded the car & we carefully reviewed it together via video call. The car was perfect, exactly how I had given it to them!

I simply could not have been happier with my experience with Nexus Auto Transport & the wonderful couple who transported my car (Vocki's LLC)! I even had a nice man named Danny follow up with me from Nexus once my car was delivered. He reached out just to make sure everything had been to my satisfaction. That was a nice touch as that little bit of extra customer service goes a long way! From start to finish,
my experience with Nexus Auto Transport was PERFECT, 5-star all the way! The price was reasonable, the service was professional, & the people were AMAZING! If you're in need of auto transport, I HIGHLY recommend Nexus! It's rare nowadays to have such a GREAT experience with anything, especially something you're unfamiliar with like auto transport! I was at ease the entire time & they provided great service!

Date of experience: July 20, 2024


Rated 5 out of 5 stars

We had requested a coupe of Quotes from…

We had requested a coupe of Quotes from Nexus to determine our best pick up location and we accidentally booked the wrong quote - they dealt with the situation the same day. We hope the actual pick up and drop off goes just as well.

Date of experience: June 21, 2024


Rated 5 out of 5 stars

Process was quick and easy

Process was quick and easy. Price was better than the other sites I looked at so hopefully it all goes as planned. Or I'll have to come back and change my rating..... We will see!

Date of experience: July 24, 2024


Rated 5 out of 5 stars

I recently had Nexus Auto Transport…

I recently had Nexus Auto Transport move my 2007 Nissan Murano from New York City to Grand Junction, Colorado, and I couldn't be happier with their service. From start to finish, they exceeded my expectations in every way.

Firstly, I was blown away by how quickly they were able to deliver my vehicle. It arrived in Grand Junction ahead of schedule, which was a wonderful surprise. The entire process was smooth and hassle-free, allowing me to focus on other aspects of my move without worrying about my car.

Moreover, the care they took with my vehicle was outstanding. My Murano arrived in perfect condition, exactly as it was when it left New York City. It's clear that Nexus Auto Transport takes pride in handling vehicles with the utmost care and professionalism.

On top of all this, their pricing is very reasonable. I did a lot of research before choosing a transport company, and Nexus offered some of the best rates without compromising on quality or service.

I am deeply grateful to Nexus Auto Transport for their exceptional service. If you're looking for a reliable, efficient, and affordable way to transport your vehicle, I highly recommend them. Thank you, Nexus Auto Transport, for making this part of my move so easy and stress-free!

Date of experience: July 06, 2024


Rated 3 out of 5 stars

I have not had my car delivered yet

I have not had my car delivered yet, so my rating is only based on the quote and payment process.
Very easy to set up and I hope transport goes as well as this?

Date of experience: July 15, 2024


Rated 2 out of 5 stars

I do not recommend.

I do not recommend.

They were not transparent about the process and failed to mention key information. First they mentioned they use their private fleet to sell me on using their setvices. I found out later they brokered a deal with another transport company to transport my car. Then they told me I could use venmo, but did not mention the 3% service charge I had to pay for that service.

Date of experience: June 04, 2024


Rated 5 out of 5 stars

Nexus saved the day!

From the initial booking phone call & text through Bill, to being notified by the dispatcher of when the pick up driver would arrive, to Shakazod and his partner loading my car for delivery, to unloading at my home for delivery (arriving from PA to NV in 4 days I have to add), everything went smoothly leaving me worry free. Very efficient company, with affordable cost. Thank you Nexus for helping me out when I decided I had bitten off more then I could chew on my retirement bucket-list road trip, and didn't want to make the return trip driving to Nevada!

Date of experience: June 22, 2024