SGT Auto Transport Reviews

Amazing customer service and an even better driver! I was nervous about hiring a car transport company. But SGT was so professional from the first interaction all the way through delivery. The driver was great at accommodating our timing. I highly recommend SGT!

Date of experience: July 08, 2024

I had a very good and great experience as a first time customer transporting my brand new car from Maryland to California at very competitive and straight forward price. Their customer service is exceptional. And the carrier service provider, NT transport, was awesome. My car was pick-up as scheduled and delivered ahead on time without any issue. Definitely will recommend or re-choose their service in the future.

Date of experience: July 07, 2024

"Outstanding service! The representative on the phone was helpful, making my experience exceptional.
The pick up was fast and smooth, super nice guy!
The drop off from NYC to Arizona
Was super quick!!!
I really will recommend to friends and family !!

Date of experience: July 07, 2024

SGT Auto stayed in contact with me during the entire process of the delivery. It was quick process I would definitely use them again if I needed to transport a vehicle out of state.

Date of experience: July 07, 2024

This was a great experience. I was reluctant in shipping my car because of the high prices. SGT prices were the best around and they were very communicative upon pickup and delivery. I highly recommend using their service for your transportation needs.

Date of experience: June 29, 2024

The company kept me apprised of when the car would be delivered.
Whenever I would call up, the people on the phone were very helpful and courteous. Overall is a very good experience.

Date of experience: June 30, 2024

Driver was American and spoke perfect English. Easy to communicate with. Was in direct contact with driver and was able to load a day earlier which worked out well.

Date of experience: June 23, 2024

Accurate pick up and delivery times...accurate price ... car arrived as promised without damage....

Date of experience: June 28, 2024

Good communication from the office and drivers. Competent pick up and delivery. Ability to send final payment via Zelle a plus.

Date of experience: July 04, 2024

They were able to make it to my delivery location right in the window I had asked for and the car came with 0 damage. All I could want!

Date of experience: July 07, 2024

This is the second time within a few months I used SGT. The office staff is great and very helpful and were always available to answer questions and coordinate things. They worked with me to pick up and deliver my car on time as promised. Hose the driver was awesome and super nice, very professional. I watched him handle the cars on the big rig car carrier and he was always careful and respectful with all the cars. He communicated frequently to let me know what was happening along the way so we could coordinate effectively. I would highly recommend SGT and would use them again.

Date of experience: June 14, 2024

SGT Auto Transport was a failure in my experience. They had a week notice and they were unable to book my car delivery. Multiple calls and chats resulted in nice words but no action. When they finally had a driver, it was above the quoted price and the driver backed out. My frustration finally led me to Auto Movers USA that had my car booked in less than 24 hours and in my driveway in less than 48 hours.

Date of experience: June 15, 2024

SGT transported my 2020 Lincoln navigator at a very good price. Everyone was very pleasant to deal with. My only complaint is, they were not very communicative during the process. If I contacted them, they obtained the information and were pleasant. However, in my opinion, they should’ve done a better job at informing me of the status of my vehicle during the transport and when the vehicle would be delivered.

Date of experience: June 23, 2024

Very good service,
Competitively priced, I decided to use a reputable company like SGT and I'm glad I did. Communication is 1st class, car arrived in good condition. I recommend SGT and will use again. I would have given 5 stars but the car took an extra 2 days to arrive.

Date of experience: June 10, 2024

They stayed in contact with us during the whole transport duration.
Everyone was friendly and professional!!
The delivery time was fast and spot on.
I appreciated all the communications
If I ever need a transport company it will be you!! Especially after the nightmare I had with the previous company I hired.
A huge thank you to you all!!!

Date of experience: June 25, 2024

Honestly, I was dreading looking for an auto transport company due to the nightmare stories I read online. SGT was very responsive and explained the process regarding the online cash discount. They were able to pick up the car in less than 12 hours and delivered the car across country in 72 hours. Very happy with the experience. Would definitely work with them again.

Date of experience: June 08, 2024

You should explain on your website and on the phone that you are just a broker. You do not own your own fleet of transport vehicles. I don’t feel like I fully understood that until the trailer showed up. It was enclosed like I asked but there were no DOT markings on the truck or trailer. The driver spoke very little English. That made it difficult to communicate to the driver that I was concerned. The trailer looked to be in horrible condition but made it. If you close your eyes and don’t watch or look at the transport the experience was ok. I searched for the transport company that had my car and all of the commercial licenses and 24 months clean driving record checked out. So make it clear that your company just sets up a pick up and drop off location. Also hire drivers that have decent looking equipment with required commercial markings displayed.

Date of experience: June 11, 2024

Everything went great. The driver was on time and my sons car arrived on time. The only thing that prevented 5 stars was having to pay more for paying up front. As a parent trying to help my military son I chose to pay which meant I paid in full. I find it crazy that I or anyone else should be penalized for an advance payment. Yes I could have transfered money to my son but without a car how should he get a certified check.

Date of experience: June 19, 2024

Working with SGT Auto Transport was a great experience. Exceeded my expectations and made the process super easy and painless.

Date of experience: July 04, 2024

We were extremely happy with the service we received from SGT Auto Transport. from the first conversation with a sales manager to the time the car was delivered across the country, we only had positive experiences. The cost to transport the car across the country was reasonable. The car was picked up on the day we were told and was delivered within 6 days. There weren’t any hidden fees or extra costs than what I was initially quoted. I will absolutely use SGT Auto Transport again!

Date of experience: June 02, 2024