697 total
great so far, prefer to review after the job has been completed.
Date of experience: November 30, 2022
Reply from Nexus Auto Transportation
Glad to hear you made the right pick. Thanks for taking the time to show your support for our services. It was a pleasure to work with you, so don't hesitate to reach out again anytime you need us.
Reply from Nexus Auto Transportation
Smooth service is what our customers deserve. We're glad to hear you had a great experience with us from start to finish. Thanks for the kind review! Let us know if we can do anything for you in the future.
Date of experience: November 29, 2022
Reply from Nexus Auto Transportation
Everyone deserves moment-to-moment reliability, and it was a pleasure providing you with just that! From the pick-up to the drop-off, our team loved making sure things went perfectly. If you need anything else from us, please reach back out.
TL/DR: Car arrived three days later than promised and the company charged me more money than we agreed on.
This was one of the most deplorable experiences I've ever had with a company. I was shopping around to see who could give me the best deal, immediately got a call from one of their reps. I was originally going to go with Sherpa, I really should have and deeply regretted not going with someone else. The thing the rep told me that got me to go with them, is they "guaranteed" they wouldn't charge me any more money than what we had agreed on.
After securing my timeline for pickup and drop-off, I went ahead and paid my deposit and they said they'd charge me the rest when the car was delivered. The pickup day came and went, no update from Nexus about when the driver would be there. Finally the next day rolled around and the driver showed up at 6 pm, right before the dealership closed. Nexus continued to boast about how I'll get same-day delivery, and so I waited until 3 am with no update. Finally I went to bed, expecting to hear from Nexus first thing the next day about my delivery. Nope! I had to follow up with them, and then finally hours later heard from the driver's business (because Nexus is a broker for services, they don't actually have drivers that work for Nexus), telling me that the driver's vehicle had broken down and they will likely deliver that night or early the next morning. Mind you, at this point, I'm waiting past midnight on a work night for this car to finally show up. At last, the driver's company reached out to me about 11 pm, asking if they could drop off at 1 am on a Monday morning or 7 am. I opted to see my car in the daylight, because at this point I don't trust them at all to not have damaged my car and try to deliver at night to avoid detection. I asked to have the car delivered after sunrise.
6:30 am I get a text that my car has arrived, but I had made them wait until the sun came up. I asked the driver about his vehicle troubles, and he told me he hadn't had any car issues and was confused by my question. So... this company had been lying to me. Then I find out that the driver is cash-only for payment and the price was $100 more than quoted, which would have been nice to know ahead of time. So I had to run to the bank in order to pay the driver. Luckily the car arrived without a scratch and in perfect condition, but I will never recommend anyone to do business with Nexus and will spread the word with a fury from here on.
Nexus, come on... do better.
Date of experience: November 21, 2022
Reply from Nexus Auto Transportation
It was a pleasure helping you out with your transportation! Thank you so much for sharing this support and feedback -- it means a lot to our team. Let us know if you or anyone else needs a hand in the future!
Reply from Nexus Auto Transportation
Sometimes it pays to just leave it to the professionals and not stress over vehicle transport. Thanks for letting us do the stressing! It was a pleasure to help. If you need anything again, please reach out!
Date of experience: November 15, 2022
The bus was extremely late Today and is always late on Fridays they are always dirty and I do not recommend these buses to anyone with more than 1brain cell it has been a day now since I first wrote this review but today the bus broke down and I was 40minutes late so I decided to update review if you want to be continuously late for everything use nexus
Date of experience: November 14, 2022
The price was right to ship my car and hopefully all will go well. So far, I have had little difficulty with getting service.
Date of experience: November 13, 2022
Date of experience: November 08, 2022
Date of experience: January 11, 2022
Online access to their services is excellent
Date of experience: November 03, 2022
Date of experience: November 03, 2022
Date of experience: October 30, 2022
cannot rate until job is done, my expectations are that you will follow through on your promise. my car is important and i hope you will treat it well. i do not like asking my opinion until have a chance to form one. jim
Date of experience: September 02, 2022
Date of experience: October 25, 2022
Quick quote. Waiting to see is pick up and date is confirmed.
Date of experience: October 24, 2022
