Ox Car Care, Inc.  Reviews

Do not I repeat do not listen or even give this company your money or your time they convince me to keep my car instead of trading it again when I could’ve traded it in and got a new car once my car had a repair issue they gave me every reason in the world while they could not fix it And sent me through hoops going back to the dealer getting purchase orders and all types of paperwork only for them to deny me twice. I’ve been without my car for weeks I repeat weeks!!!! Only to get a denial after waiting over four weeks for them to decide decide on what they were gonna do not only am I stuck without a car but now I have to pay The diagnostic fee and also find a way to either tow the car to another shop or possibly take a loss on the car and trade it in to get a new one thanks Ox you really made my life a living hell

Date of experience: July 18, 2024

Ox Car Care is a scam. The ads are total lies. They don't answer the phone but put you into voicemail and say they will call back, which they never do. Their reviews, even on BBB are 99% horrible. How can the Better Business Bureau have 99% complaints and yet Ox advertises an A+ BBB rating. Its a lie. All car warranty programs take calls and issue claim numbers to the dealer. Not Ox. The Chevy dealer told me Ox requires written estimates and tell the dealer it will take 7 days to come up with an approval. Mine was in for 60 days and still no answer. Ox asked me for all my oil change receipts. I set them and still no reply after another 30 days. They figure if they delay you will pay the repair bill and leave them alone. If you send any money to Ox, its gone forever and you will get no help.

Date of experience: May 01, 2024

Worse warranty company. Vehicle went in shop on June 24th. Claim didn’t get approved until July 11th and they didn’t even pay for full repairs. I had to come outa pocket $400 for my radiator. Only does claim via emails. Vehicle been in the shop so far week and half and I’ve been without a car and still have no update on approval claim which is for crack radiator and ball joints. They don’t communicate with the customer or shop. Every time I call they tell me it’s in review. STAY AWAY from them

Date of experience: June 23, 2024

Overall, follow your instincts! It's hard for you or your mechanic to reach them. The mechanic has to email the issues with your car to Ox and then your claim falls in line as they will then email the mechanic back. What happened to calling in a claim?! My car was in the shop for 10 days before they said they needed to send out an inspector. At this time I was already out $800 in rentals. The reimbursement is only $30/day for up to 6 days!!! I was never reimbursed . Now 26 days in my claim is denied but I have the full platinum package for cam shaft and rockers. Terrible and draining experience. Never again!

Date of experience: June 28, 2024

Unfortunately, I didn't read the reviews first. For starters I was told with a military discount which would make my monthly payments $119 but when my first pay came out it was $132.56 which I didn't want in the beginning so I threaten to cancel and was told since I made a first payment I can drop the payment to $87 but a longer term, but after reading all these bad reviews I think I'll cut my losses' before they get a penny more.

Date of experience: June 08, 2024

That sent me policy by email they have taken two payments and to date have been unable to get ahold a person to give an account number, claim number. Finally after hours of being transferred to maintenance department, Omega Department etc. a person in claims tells me they do not have anything regarding my name, vehicle etc. etc.. the phone for claims has been disconnected lol now what????

Date of experience: March 13, 2024

“Dont buy. It will end up costing you more money in storage fees. Alternator issue is covered and it has been sitting in pending approval for 2 weeks. They say 3-5 business days for claims and mine has been going on 2 weeks. It has cost me $25 a day in storage fee. Claim department plays the waiting game and will just let you wait with no update at all. Customer service cant help either so you are stuck with pending approval for a long long time. Sales department should hate this claim department is they are costing sales new customers. Stay away from this company.

Date of experience: May 13, 2024

Called to check it out. Well they got my cc card and I was going to sign up. Then decided not to.. well a moth rolls by or so and guess what they started charging my card 200 bucks here and there. I called and told them I didn't want it in the first place and they said I can't cancel it. I files a charge back and now again a moth later they are charging me again. This place is a scam. I'm 65 years old and not all there all the time. I have no legs to even drive a car. This is crazy

Date of experience: May 15, 2024

Completely shady company. They ignore claims to pay for the oil changes they cover, but even worse is when you have an actual warranty for work on your car. They ignore the request, they lie and say they haven't received information, they take way longer than their SLA to get work approved and you will be left paying and not covered. Worst auto warranty company on the market, stay away

Date of experience: April 03, 2024

I will record and document my visits to the dealership in working my claim which is coming up soon. It will done for consumer protection purposes and posted all across social media. I will not be responsible for what happens after that. Hopefully it will go great and they can repair some bad experiences. But if it doesn't, they won't be around long. 🤔 the world will soon see. I will report back here and across the media report outlets. 4 stars for the great phone presentation that will be used in the presentation. #truthreport

Date of experience: June 05, 2023

Let's start by saying a "0" star would be more accurate if it wasn't for the representative Hector Ex.2550. I joined Sept 2023, tried using the company May 31, 2024, for a deceleration when driving. The car repair shop was informed by the Ox Car Care representative in claims to fix the oil pump first then see about the car working correctly after that. He never worked with OCC before so he told what they said and did just that. He issued the invoice and the wouldn't pay for the part he needed so I paid that and my deductible. I finally got my car back after 3 weeks of sitting and no rental because no 8 hours worth of work had been performed 🤔 so I wasn't covered for a rental at that point. I drove no more than 20 minutes on the expressway and the car broke down. I was told to put in a new claim because it was the transmission not the oil pump. Duh!!! That's what the mechanics had stated in the beginning. I told them this and the stated since those transmission codes weren't on the invoice that the first claim didn't matter???. After the claims representative continued to be rude and cut me off. I was upset and am canceling the policies for both of my cars. I will be seeking a lawyer because this was absolutely hideous service and they totally lied to me.

Date of experience: June 13, 2024

FILE A COMPLAINT WITH THE FEDERAL TRADE
COMMISSION 1-877-382-4357

NICK AGUILAR POSTED A 5 STAR REVIEW IN OCTOBER 2023--HE IS THE CHIEF OPERATING OFFICER AT OX CAR CARE AND TREVOR IS HIS EMPLOYEE

THIS COMPANY IS A SCAM REALLY BAD SHOULD NOT BE IN BUSINESS......THIEVES.......

Date of experience: August 29, 2023

This place is a DUMP THERE NO DIFFERENT THAN A SCAMMER GETTING A HOLD TO YOUR CREDIT CARD IM A SOCIAL MEDIA INFLUENCER WITH 2 MILLION FOLLOWERS YOU CAN BET THERE ASS THEY WILL GET EXPOSED THIS COMPANY DEFINITELY MIKE MARDARESCO WILL GO DOWN IN THE END JUST BE PATIENT FOLKS

Date of experience: June 20, 2024

DO NOT DO NOT DO NOT get OX CAR CARE. This the most horrible service I have ever seen. My car been in the shop literally for 92 days because Ox was trying every reason not to pay to get my care fixed! When filling a claim you don’t talk to a representative to assure your claim. Every thing is done through email. And the representative are SOOO rude and childish! I was trying to make a complaint on one of the representatives and I was consistently being laughed at and GIVEN FALSE names so I was unable to report. And consistently being hung up on! I’ve never seen anything in life done like this before. So then moving forward.after a little going back and forth with the ride reps I asked to speak with a supervisor and was told they don’t speak on the phone I was instructed to email. Which I did and absolutely no response at all! And as of today about 3weeks ago! No moving forward and all the rudeness and disrespect I had to put up with my car is now fixed and I’m out of $2,635.71. The engine ox car care found. But I had to pay to have the engine shipped to the dealer. (Yes that’s freight) I had to pay for my own coolant, and also I had to pay for labor being that Ox car care only pay $150 for labor a day and the shop charged 189 a day. And there’s absolutely nowhere in my contract says that the amount that’s $150 is the cut off. I was told it just is! And the shop is just trying to make money from fixing my car and they are not gonna allow it. So the shop is just supposed to fix it for free and not make money? So yes it is absolutely false advertising. It weil you in with the free oil change and tire rotation but trust me it is not worth the hassle money you have to put out and headache! Ohhhh and let me not forget I still had to pay my $100 deductible and as my car was in the shop I still had to pay my payment every month. If I refuse to pay Ox car care refuse to fix my car. My car is just now being fixed as of July 5 2024.

If you see this commercial or hear it on the tv or anything RUN RUN RUN! DO NOT DO IT

Date of experience: May 06, 2024

Saw a commercial… then looked at reviews. Why would anyone purchase a warranty from this company with all the terrible reviews? There is way too much of a pattern to be a he said or she said situation. Way too many bad reviews to be isolated events. Clearly this company is by far more bad than good. Buyer would only have themselves to blame if they purchase a warranty from them. If I owned this company…I would be mortified with all the bad reviews and would either change the culture immediately or sell the company to someone who will.

Date of experience: March 03, 2024

I was considering purchasing a Ox care plan for my daughter since she's going off to college. She has a 2014 BMW 335i and are notorious for maintenance issues after 60k miles. After reading the reviews on here I'm deeply concerned and have extreme reservations. For a professional company to call their customers "liars" and "fraudsters" on a review board is highly concerning. After reading these reviews I do not think I will be purchasing a plan through them!

Date of experience: August 01, 2022

Ox Car Care is a JOKE!!!!
They are very unprofessional, disrespectful, rude and practice in false advertisement!!! They never answer the phones nor do they care you have a problem or a situation that is not being addressed nor resolved. DO NOT USE THESE PEOPLE!!! Do not waste your money nor your time and effort. Choose another organization!!!

Date of experience: August 31, 2023

my engine light came on the catalytic converter needed to be replaced. They told me that part wasn't covered "because it is stolen a lot" I recorded the conversation (wish I could post) and the guy would not let me cancel my policy and transferred my call to start all over again

Date of experience: March 07, 2024

Ox Car Care is refusing to honor their warranty. The warranty clearly states that it covers Air Conditioners, drive axels, and transmissions as well as clutch packs (aka a clutch). However, Ox Car Care has refused to cover repairs. The simple fix is just do what you say you will, or refund my policy. I'm now in the opening stages of litigation to rectify the issue.

Date of experience: February 20, 2023

This company constantly sends me their stupid information on a regular basis. I have never contacted them.

This company advertises on TV that brakes can cost up to $4,553

There is no way possible. The brakes for N.A.S.A’s Space Shuttle alone…don’t cost that much.

If any Auto Repair Facility is charging anywhere near $1,000 for a basic brake job then that means that a potential crime is being committed.

Date of experience: May 06, 2023