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The Risks of Botshit
Technology & Operations Digital ArticleDon't let inaccurate chatbot content harm your business. -
Creating a Culture of Continuous Improvement
Strategy & Execution Digital ArticleHow one Wisconsin health system did it. -
Trial-By-Fire Transformation: An Interview with Globe Metallurgical's Arden C. Sims
Leadership & Managing People Magazine ArticleGlobe Metallurgical Inc., a $115 million supplier for specialty metals, is best known as the first small company to win the Baldrige Award in 1988. But... -
Six Sigma Pricing
Technology & Operations Magazine ArticleMany companies are now good at managing costs and wringing out manufacturing efficiencies. The TQM movement and the disciplines of Six Sigma have seen... -
Organizational Grit
Organizational Development Magazine ArticleGrit, a combination of passion and perseverance, predicts success in many demanding fields. A perfect example is health care, where the grit of individual... -
Inside the Mind of the Chinese Consumer
Strategy & Execution Magazine ArticleFor the past three decades, the torrid pace of GDP growth in China has fascinated companies around the world. Western companies, in particular, have viewed... -
How One Hospital Improved Patient Handoffs for the Long Term
Organizational culture Digital ArticleA six-step process helped them engage staff and sustain change. -
How U.S. Health Care Got Safer by Focusing on the Patient Experience
Customer experience Digital ArticleAlmost 20 years ago, two reports changed the game. -
Tailored, Not Benchmarked: A Fresh Look at Corporate Planning
Strategy & Execution Magazine ArticleIn today's competitive markets, every company has an action plan. Yet for most managers, the processes used to create these plans don't work. The root... -
Growth as a Process: The HBR Interview
Strategy & Execution Magazine ArticleUnder Jack Welch's leadership, General Electric's managers applied their imaginations relentlessly to the task of making work more efficient. Jeffrey... -
Made in U.S.A.: A Renaissance in Quality
Technology & Operations Magazine ArticleIn the opinion of some journalists and business leaders, Japan's preeminence in product quality is a direct consequence of lectures delivered 40 years... -
The IT Transformation Health Care Needs
Technology & Operations Magazine ArticleIn recent years, health care organizations have made sizable investments in information technology. They've used their IT systems to replace paper records... -
The Employer-Led Health Care Revolution
Public-private partnerships Magazine ArticleMedical outcomes in Portland are improving dramatically—and Intel spearheaded the transformation. -
The Contradictions That Drive Toyota's Success
Organizational Development Magazine ArticleToyota has become one of the world's greatest companies only because it developed the Toyota Production System, right? Wrong, say Takeuchi, Osono, and... -
How Companies in Emerging Markets Break Out
Global Business VideoKrishna Palepu, Harvard Business School dean, explains how multinationals and local companies can win in emerging markets. -
Benchmarking Your Staff
Organizational Development Magazine ArticleHere's how you can decide on the right size and composition of your corporate staff. -
Selection Bias and the Perils of Benchmarking
Strategy & Execution Magazine ArticleTo find the secrets of business success, what could be more natural than studying successful businesses? In fact, nothing could be more dangerous, warns... -
The Case for Capitation
Organizational Development Magazine ArticleRecent studies suggest that at least 35%--and maybe over 50%--of all health care spending in the U.S. is wasted on inadequate, unnecessary, and inefficient... -
The Culture to Cultivate
Organizational Development Magazine ArticleThe CEO of Kaiser Permanente writes that instilling a foundational culture of continuous improvement is the only way to unify an organization as large... -
Reign of Zero Tolerance (HBR Case Study)
Organizational Development Magazine ArticleSimon Pemberton, a materials chemist at Applied Devices, is escorted by security guards to the company parking lot, where an HR manager tells him he's...
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KomTek (C)
Organizational Development Case Study5.00View Details Describes the deliberations of a problem-solving team at KomTek, a prosthetic hip manufacturer. The company's slight modification in one of its existing... -
Innovation in Assurance: Doing More, and More Effectively, with Less
Finance & Accounting Case Study11.95View Details Back in early 2013, Jimmy Ng, the new head of Group Audit at DBS received an urgent call from Kelvin Lam, Country Head of Taiwan Audit, requesting an... -
Sky Deutschland (A): Driving Customer Loyalty Through Supply Chain Execution
Technology & Operations Case Study11.95View Details Sky Germany is the leading pay TV provider in Germany and Austria. In 2010, the company was losing money and facing a lot of operational challenges such... -
Organizational Transformation in a Taiwanese Company
Organizational Development Case Study11.95View Details A senior human resources manager at the YUAN Group, a medium-size, multi-industry company, is reflecting on her first year on the job. She had implemented... -
Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan
Strategy & Execution Case Study11.95View Details Taiwan's Koo Foundation Sun Yat-Sen Cancer Center has developed an integrated, team-based care delivery model for breast cancer care that is being expanded... -
NovaStar Financial: A Short Seller's Battle
Finance & Accounting Case Study11.95View Details The NovaStar case describes the challenges faced by short seller Marc Cohodes of hedge fund Rocker Partners as he tried to expose what he thought was... -
Cristo Rey St. Martin College Preparatory School: Promoting a Culture of Continuous Improvement
Organizational Development Case Study11.95View Details Cristo Rey St. Martin College Preparatory (CRSM), a school with a unique educational model, has built a culture of accountability and student achievement.... -
Toyota Motor Manufacturing, U.S.A., Inc.
Technology & Operations Case Study11.95View Details On May 1, 1992, Doug Friesen, manager of assembly for Toyota's Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant's sole... -
Maestro Pizza (H): Making the Best of the Situation
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Production Processes
Technology & Operations Case Study11.95View Details Production processes typically consist of a complex mix of people, technology, and practices. If poorly conceived or mismanaged, these processes can burden... -
Romeo Engine Plant
Finance & Accounting Case Study11.95View Details A newly reopened automobile engine plant has been organized along total quality and teamwork principles. Employees now is to solve problems and ensure... -
Pumping Iron at Cliffs & Associates: The Circored Iron Ore Reduction Plant in Trinidad
Technology & Operations Case Study11.95View Details In a revolutionary technology plant, iron ore is converted into pure iron by hydrogen reduction. The case describes the process flow, including flow diagrams,... -
Maestro Pizza (B): The Competition Awakens
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
BPO, Incorporated
Technology & Operations Case Study11.95View Details The Employee Benefit Outsourcing (EBO) unit of BPO, Inc. is experiencing rapid growth as a result of industry trends toward greater outsourcing of business... -
Ritz-Carlton Hotel Co.
Technology & Operations Case Study11.95View Details In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new... -
Beef-Noodle Casserole
Organizational Development Case Study11.95View Details Tom Jenkins, manager of the filling line for Amore Frozen Foods' beef-noodle-casserole product, must determine the proper fill rate and production rate... -
Molino Cañuelas: Serving Customers from Seed Development to the Kitchen Table
Finance & Accounting Case Study11.95View Details Molino Cañuelas was a vertically integrated food company with a management system that allowed it to innovate and grow systematically. With sales of $2... -
Danone: Changing the Food System
Sales & Marketing Case Study11.95View Details Emmanuel Faber, Chairman and CEO of the food and beverage company Danone, believed that humankind had only ten years to bend the curve on climate change... -
Health-Tech Strategy at KG Hospital Part A: Identification and Prioritization of Key Focus Areas
Strategy & Execution Case Study11.95View Details The objective of this case study (in two parts, A and B) is to provide a systematic methodology for capturing metrics crucial for patient experience and... -
Cleveland Clinic Heart Center: A Legacy of Excellence
Organizational Development Case Study11.95View Details This case is about the history, achievements, and problems of a uniquely run medical institution. It has become an award-winning, world-class institution...
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KomTek (C)
Organizational Development Case Study5.00View Details Describes the deliberations of a problem-solving team at KomTek, a prosthetic hip manufacturer. The company's slight modification in one of its existing... -
The Risks of Botshit
Technology & Operations Digital ArticleDon't let inaccurate chatbot content harm your business. -
Innovation in Assurance: Doing More, and More Effectively, with Less
Finance & Accounting Case Study11.95View Details Back in early 2013, Jimmy Ng, the new head of Group Audit at DBS received an urgent call from Kelvin Lam, Country Head of Taiwan Audit, requesting an... -
Sky Deutschland (A): Driving Customer Loyalty Through Supply Chain Execution
Technology & Operations Case Study11.95View Details Sky Germany is the leading pay TV provider in Germany and Austria. In 2010, the company was losing money and facing a lot of operational challenges such... -
Organizational Transformation in a Taiwanese Company
Organizational Development Case Study11.95View Details A senior human resources manager at the YUAN Group, a medium-size, multi-industry company, is reflecting on her first year on the job. She had implemented... -
Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan
Strategy & Execution Case Study11.95View Details Taiwan's Koo Foundation Sun Yat-Sen Cancer Center has developed an integrated, team-based care delivery model for breast cancer care that is being expanded... -
NovaStar Financial: A Short Seller's Battle
Finance & Accounting Case Study11.95View Details The NovaStar case describes the challenges faced by short seller Marc Cohodes of hedge fund Rocker Partners as he tried to expose what he thought was... -
Creating a Culture of Continuous Improvement
Strategy & Execution Digital ArticleHow one Wisconsin health system did it. -
Retail Inventory: Managing the Canary in the Coal Mine
Leadership & Managing People Digital ArticleRetail inventory is a statistic that is closely watched by retailers as well as their investors, lenders, and suppliers. Retailers not only benefit from... -
Cristo Rey St. Martin College Preparatory School: Promoting a Culture of Continuous Improvement
Organizational Development Case Study11.95View Details Cristo Rey St. Martin College Preparatory (CRSM), a school with a unique educational model, has built a culture of accountability and student achievement....