3,405 total
Date of experience: March 25, 2020
Reply from Cinch Home Services
Dear Valued Customer, We are thrilled to hear that we have met your expectations and appreciate the time you have taken to provide us with this feedback! Sincerely, Dena
This company express their happiness about me looking into their company for a home warranty. Very well knowledgeable of warranty, and reassured me that I could cancel at anytime if I was not satisfied.
Date of experience: March 25, 2020
Reply from Cinch Home Services
Zul-Tan – We are thrilled you chose Cinch to manage your home warranty needs. Thanks for sharing! – Austin
The informative, pleasant and helpful salesperson at the other end of the phone.
Date of experience: March 22, 2020
Reply from Cinch Home Services
We aim to provide trusted experts upon every phone interaction, and we’re thrilled you chose Cinch to manage your home warranty needs. - Austin
Date of experience: March 20, 2020
Reply from Cinch Home Services
Thanks for sharing! – Austin
At the beginning of the call, when you start to explain what you are actually calling about, be clear that this is a call about wanting them to change from their current (if they have one) to Cinch. Don't try to deceive or be less then totally honest. During discusion it will come out that this is what you are really wanting to do and it will put the person on guard and less trusting of anything you say.
Date of experience: March 20, 2020
Reply from Cinch Home Services
Hi there. Thank you for your feedback! We will be happy to pass this along to the right team. Thank you for being a Cinch customer! - Austin
I didn’t have the service yet but your rep was very helpful on explaining what to expect with this home protection coverage
Date of experience: March 17, 2020
Reply from Cinch Home Services
Linda, Thank you so much for taking the time to provide us with this feedback! We are thrilled to hear that we have been able to live up to our promise to ensure our customers are met with trusted warranty experts to eliminate any complexity and confusion in the process. We look forward to many years of partnership! Sincerely, Dena
Date of experience: March 16, 2020
Reply from Cinch Home Services
Thanks for sharing! - Austin
was not satisfied with answer and what I saw online as the "Sample Contract". Too much, "well it's in the contract you will receive". So I sign up and then read the real contract. Hummm...
Date of experience: March 16, 2020
Reply from Cinch Home Services
Hi Karen, If you would like for a Membership supervisor to give you a call to discuss your policy in further detail, please email us at erelations@cinchhs.com with your full property address so we can locate your account and have a supervisor give you a call personally. - Austin
Date of experience: March 16, 2020
Reply from Cinch Home Services
Hi Anthony – Thanks for sharing your experience! – Austin
I have not had to use the service yet but the price is excellent for all of the potential problems that could occur, at some point I will need an appliance or home equipment repaired, the cinch plan certainly gives me peace of mind.
Date of experience: March 15, 2020
Reply from Cinch Home Services
MattO – We are thrilled to hear you chose Cinch to provide peace of mind for your home warranty needs. – Austin
The sign up process was easy. I hope I don’t have to use it but based on the other online reviews it looks like they stand behind their word.
Date of experience: March 15, 2020
Reply from Cinch Home Services
Thanks for choosing Cinch! Have a great day! – Austin
I was looking for a policy. I trust my mortgage and it recommendations. I read the information and trust I am in good hands.
Date of experience: March 15, 2020
Reply from Cinch Home Services
David, We aim to be simply straightforward and we’re glad you decided trust Cinch to manage your home warranty needs. – Austin
I’m very pleased with the service Cinch Home Service has provided me. The representative was very knowledgeable and was able to provide me with the correct service I need. I’m looking forward to being a loyal customer.
Date of experience: March 14, 2020
Reply from Cinch Home Services
Thank you for taking the time to provide us with this feedback. We look forward to many years of partnership! Sincerely, Christine
Well, I just signed on to receive your services. So far, working with the customer service it has been fine.
Date of experience: March 12, 2020
Reply from Cinch Home Services
Barbara – We are thrilled you became a Cinch member. Thanks for sharing. - Austin
Working in the insurance industry myself I am absolutely appalled as to how this company conducts "business" (more like scamming people who are trying to do the right thing to protect themselves with coverage when purchasing a new home)
-Our HVAC unit needs to be replaced after a very nice serviceman came out to check on our system - he reported back to Cinch and I get a TEXT saying that the claim has been denied with no reasoning.
-I call Cinch - cannot get anyone's direct name or number, and wait on hold for extended periods of time.
-Finally get a rude "manager", Joyce on the line whom advised that someone denied my claim "in error" due to "insufficient maintenance" however, lack of maintenance IS covered under my policy. She reopens for investigation.
-A few hours later, I get a call "denied" and the Cinch representative alleges that the Mechanical company that came out to assess the HVAC was "mis-matched"-he couldn't provide ANY more detail just kept siting the exclusion on their policy. I advised that I would be in touch and complete my investigation myself, he advised "that's fine but your claim is denied and I sent a letter out"
-I then followed up with the Mechanical company whom advised that they NEVER stated this was a "mis-matched" system and further advised both units were installed at the same time with the same manufacturing company.
-I call Cinch, speak to the next "manager" whom repetitively spoke from a script speaking about the "tonnage" and was not LISTENING to the fact that I confirmed with the HVAC expert that this system is not mis-matched.
-This manager then advised that I would hear back from a manager the next day however could not provide a name or number of this manager.
-Now here I sit, the next morning 10AM, freezing as I work from home (I have 3 young kids with a non-functioning HVAC in March!) and I call Cinch - after being on "hold" and transferred around for 1 HOUR they advise that they cannot locate another manager to speak to me right now and they will have to place me on a "call back"
I AM SICKENED BY THIS COMPANY. Even more so, I feel awful for Long and Foster and their name as a reputable company to have a snake company like Cinch handling their home warranty program. I will be discussing this with my agent whom actually is the Broker and updating him immediately.
- I will post another review with an update after they try and find their 3rd illegitimate excuse to deny this claim. I cannot imagine the amount of people they have scammed out of money who accepted the fact that their claim was "denied" improperly. How dare you Cinch.
Date of experience: March 12, 2020
Reply from Cinch Home Services
Devyn, My team would like to take another review of your claim to ensure you’re receiving the full benefit of your policy. We located your claim and my team will follow up with you personally to address your concerns. Thank you - Austin
I used Total Protect before, bought a new house and relocated. Wanted to use them again. Service person was helpful.
Date of experience: March 11, 2020
Reply from Cinch Home Services
Thanks for sharing and for choosing Cinch! - Austin
March 19, 2020 UPDATE - After 37 days since I first filed a claim regarding my clothes washer in which Cinch sent to a contractor to my house 3 times, multiple parts were replaced, and TODAY one of the replaced parts MELTED and SMOKED out my house! Good thing I was home... I can’t imagine what would have happened if I wasn’t there to put out the smoke (which by the way, my wrist got sliced in the process of trying to access the smoke in the internal part of the machine). Regardless, it put my entire family at risk. After contacting Cinch about this, instead of approving a replacement machine, Cinch is scheduling yet another company to look at our machine... again dragging out the process with no resolution guaranteed. #cinch #cinchhomewarranty #marylandinsurancecommission
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Initial Review March 11, 2020:
Horrible experience with Cinch. It's been one month since I filed a claim regarding my clothes washer and it is still not fixed or replaced. The technician who was sent for the repair said 2 parts were needed in order to fix the washer. After waiting weeks for the parts to arrive, the technician arrived again today, only to discover yet another part needs to be replaced before the clothes washer can function again.
Date of experience: March 11, 2020
Reply from Cinch Home Services
Hi,
We recognize the inconvenience of going without a major appliance for an extended period of time, and would like to review this further to see how we can expedite a resolution. Please email our team directly at erelations@cinchhs.com with your full property address and the best time to reach you, and we'll follow up with you personally to address your concerns. Sincerely, Angela
Very helpful and the rep k we what he was talking about. Cinch Home Service is an upgrade from Total Protect.
Date of experience: March 11, 2020
Reply from Cinch Home Services
Hi Tiffany, Thanks for stopping by to share! We appreciate your feedback. - Austin
Very informative seems like a good company haven't used them in
Date of experience: March 09, 2020
Reply from Cinch Home Services
Thank you for taking the time to provide us with this feedback. We look forward to many years of partnership! Sincerely, Dena
Thought the rep I spoke with was very knowledgeable.
Date of experience: March 09, 2020
Reply from Cinch Home Services
We aim to have trusted experts answer your questions and provide the outstanding service you expect! - Austin
