Cinch Home Services Reviews

I spoke with Justin Adcox, pertaining to the home warranty purchase & he's the reason, with his kindness and professionalism, is what made the experience great!!!
Note - I've been with 2 other home warranties in the 20 years I've owned my home. American Home Shield for the first10 yrs. Choice I've had for the last 10 years, whom I haven't been happy with. I was introduced to you by my son and his wife who have 2 policies for their 2 homes & seem to be very happy with Cinch. For me that will remain to be seen, as time goes on.

Date of experience: July 08, 2024

answered questions & gave valuable information, which I hope ie accurate & truthful. My friend James Spears recommended you. He has been a client of yours for over 20 years. Maybe you can give him a “finders fee”. Thank you.

Date of experience: July 07, 2024

The technician was good explained on a easy way also answered my all questions very well.

Date of experience: July 12, 2024

The service I received was not only friendly but also incredibly knowledgeable. The patience shown in explaining everything thoroughly made me feel confident in their expertise. I wouldn't hesitate to recommend them to anyone needing assistance.

Date of experience: March 03, 2024

I have been looking at so many different companies to get a home warranty after buying my first home to find the best company with the best price and the best coverage. As soon as I found Cinch I knew right away this is who I was going to choose. Their monthly prices are amazing and they cover more than any other company out there. Not to mention their deductible, even at its highest, is very reasonable. So I knew right away Cinch was the one and I purchased their highest plan in a heartbeat. I’m so glad I heard about them and chose to go with them. The process was easy and straight forward and they explained everything as to when it would start and what to expect during the purchase process. Couldn’t have asked for a better experience.

Date of experience: June 28, 2024

This place sucks. Total scam! I call every year for the same problem and they put a bandaid on it and keep charging a deductible. If they don’t fix it this time, I am canceling! This CEO has to create a better vision for these incompetent souls.

Update: Their offshore agent lied to me about my appointment date, refused to let me talk to a manager (no escalation path), and refused to let me speak to an onshore agent. This company is awful and I can’t wait to cancel. I’m also writing the CEO! Do not use this company!!!!!!!

Date of experience: July 08, 2024

Stay the hell away, my AC has been broken for 5 weeks, they sent out 2 contractors to look at it. Both said the system needs to be replaced and cinch is not approving or declining the claim. I call them every business day the agents tell me to please be patient and they're making my case a priority but so far nothing. Its close to 100 degrees here. I've been a paying customer for 10 years this has been a nightmare.

Date of experience: June 01, 2024

Called in to inquire about a home warranty. Spoke to Heather. She answered my questions. We'll see how it goes the first time I need to use the warranty. Fingers crossed

Date of experience: July 05, 2024

I am hoping that I won’t need to use you and also that you will be fair. I took out a plan on July 3rd and was given a free month. Later that day I received an email saying that if I took out a plan I would get 2 free months. Can I still do that?
Mary Jane Barry
755 Kon Tiki Court
Columbus, Ohio 43207
614-325-5667

Date of experience: July 03, 2024

So I’ve had since for about eight months and I needed them during 100° weather to come and look at my AC unit and they set me up with someone who can’t come until Tuesday three days later wouldn’t budge on it and see if they could get another provider it’s 100° outside. That is outrageous. We have thousands of places in town I live in Tulsa Oklahoma. This makes no sense. Do not buy their product. They absolutely do not care about you. They just want your money. Do not repeat. Do not buy their product.

Date of experience: July 12, 2024

THE WORST CUSTOMER SERVICE
We have been a paying customer for 10 years through Sears Home Warranty/Cinch. We have the whole home warranty ($76.99/month) to include our HVAC system. Our air conditioner died and I filed a claim on June 19th 2024 - it is now July 9th and we still do not have a new unit and no one can tell me WHEN we will. Our local provider has not recieved the parts from SHW/Cinch and customer service cannot tell me when they will. So my family is living/sleeping in our basement. I know this is a first world problem, but when you pay for a warrantly (over $9k in 10 years) you expect services to be rendered for payment. Or at the very least, reimbursed so we can buy our own AC and have it installed.
We will be cancelling our warranty and I will NEVER recommend SHW/Cinch to anyone!

Date of experience: July 09, 2024

There were a few initial hiccups with my service request but Brooklyn Knight helped me get the service I needed with no issues.

Date of experience: June 26, 2024

The process was very easy and user friendly. I appreciate the monthly fee being added into my monthly utility bill.

Date of experience: June 29, 2024

I had a very good overview with the representative, Shannon Lee. I was evaluating about 10 home warranty insurance companies. Cinch was slightly more expense, but I decided to go with Cinch because I felt their customer support will be best.
I hope to be correct.

Date of experience: June 16, 2024

When I called to inquire about Cinch...
the representative was very kind, knowledgeable and very professional.

Date of experience: July 03, 2024

Very nice friendly and knowledgeable and most of all very patient. Would definitely recommend to my family and friends.

Date of experience: June 27, 2024

The sales rep was very knowledgeable and easy to talk to...she made my experience very easy and enjoyable! You don't get that anymore in this day and age so she was a breath of fresh air! Thank you!

Date of experience: June 23, 2024

I've used cinch before. I like the web interface and ability to make quick claims. And fact most jobs get dispatched in 48 hrs or less

Date of experience: June 28, 2024

My initial contact with Cinch was awesome! The representative was great at thoroughly explaining everything and answering my many questions. The problem comes in with the customer service and communication. I had an open service ticket; I receive an email to contact customer service to find out more about what was going on per the email. The representative was not very friendly or helpful as I was tryung to understand my options since the email was very vague. All the representative kept telling me all the information was in my email (the one I had not received). I thanked her and got off the phone. I received the referenced email and selected buyout. The email gave a confirmation giving the amount I'd receive and dates. 7 days later, no check, nothing. I call again & the representative didn't listen to a thing I said about my selecting the option via email, he just kept telling me my options, confirming that my online option was completely pointless.

Date of experience: June 20, 2024

Your agent Justin Adox was very helpful in explaining your services. I look forward to a very satisfying experience with your organization.

Date of experience: July 04, 2024