Great Experience
The sales guy was not pressuring at all. He even searched for better deals or suggested better deals for me to save money.
Date of experience: July 06, 2024
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Reviews4.3
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The associate I spoke to was polite and knowledgeable and did not push a hard sell.
The associate I spoke to did not up-sell, or use heavy handed tactics like your two competitors did. He was professional and polite. Your company policy of having a dedicated go-to person for your warranty holders is an excellent idea and a good perk for your customers. Not to mention your price beat the 2 competitors I got a quote on by almost 1K/year. Thanks for running an honest business and having dedicated employees who give straight answers.
Date of experience: June 27, 2024
Robert
Robert, the person handling my call, was extremely professional, not pushy, very knowledgeable, and very easy to talk to. Compared to other warranty company representatives I have dealt with, this was a night and day experience.
Date of experience: July 01, 2024
Wonderful customer service and great sales experience
The sales representative Robert Bryce was brilliant. I contacted 5 other warranty companies including Toco, Omega, Endurance, Car shield and Car Chex In all instances their reps went 100 miles an hour, never wanting to hear what you had to say (or ask) and at the end of their garrulous monologs would ask for your credit card.
Date of experience: June 21, 2024
Great Salesman Robert H
So far so good my salesperson Robert H was great, he made sure I got all my discounts that I was qualified for, seems like I got great coverage I haven't had to use it yet.
I'll update my review once I get a chance to use it.
Date of experience: June 12, 2024
Awesome deal
Awesome deal, with monthly payments for 24 months instead of all upfront is reassuring that the company will be there long term. Also Robert was an excellent agent that got me all the discounts I qualified for and without the high pressure tactics so commonly used by other companies to get me to sign now. Great experience for me!
Date of experience: June 07, 2024
Excellent buying experience
Working with my dedicated sales agent was a great experience. He was extremely helpful, responsive and not pushy like other companies. Worked through various options that were more affordable than any other company offered. Great offering and price compared to competitors and he didn't try to pressure me into a purchase. Highly recommend autopom!
Date of experience: May 29, 2024
Listening, not talking, is how you make a sale.
What made autopom! different than the others - in my case, Robert - was that this company/Robert listened to what I wanted to find out, NOT what this company/Robert wanted to sell me. Upselling and pushy tactics may work on impulse buy, but definitely not those who are analytical. Are you listening to this, Carchex? At the end of the day, I got the info I wanted, analyzed the pros/cons/prices and picked the options that autopom!/Robert wanted to sell! Win-win for all parties!
Date of experience: May 31, 2024
They are like family, it’s that simple
Whenever I needed support or guidance, AutoPom has always been there to address my concerns, lend an ear, offer recommendations, and stand up for me, regardless of how many instances it required. I have received numerous phone calls from the company's owner on multiple occasions.
This organization functions as a middleman, serving as a mediator between the parties involved. They engage in negotiations on behalf of both you and the extended warranty company. Well, that’s what they did for me.
Regrettably, there have been multiple cases where extended warranty companies have refused to honor claims submitted by repair facilities. The extended warranty provider declines a portion of the claim, resulting in me having to agree to pay hundreds or thousands of dollars.
If it's expected to be included, then absolutely not!
Every time, I politely call AutoPom and ask if this is covered, or if this is considered "ordinary" or within the usual range. I have no expertise in mechanics or law. I am familiar with the terms of my contract.
There have been instances where I was mistaken. To ensure my complete comprehension, they kindly clarified the specifics by mentioning the possibility of taking my car to an alternate repair shop, and all my other rights. During that period, they went to the extent of assisting me in locating a warranty-covered shop within my town, and towing company.
They offer military discounts, cover older cars with high mileage, reward loyalty, and paying off your contract early or in full.
I have had two Volkswagens covered through them that both have had over 130k miles and now will be covered with full extended warranties through 250k miles. You won’t find another company that will beat that!
Date of experience: June 19, 2024
Reply from autopom!
Thank you so much for taking the time to share your positive experience with autopom!. We are thrilled that our support and services have consistently met your expectations. We prioritize advocating for our customers to ensure they receive the coverage detailed in their contracts. Your review reaffirms the hard work we put in every day. Should you have any further queries or need additional assistance in the future, please feel free to reach out to us.
Do not agree to pay 4 year contracts with 2 years up front, you won’t get your money back
Do not like how autopom is a 4 year contract that must be paid within 2 years. Have never seen this anywhere else in any industry. This is a tactic to prevent refunding any amounts should a customer cancel their contract.
Date of experience: March 19, 2024
Reply from autopom!
We apologize for any confusion regarding the process of prorated refunds. Although the specifics may vary depending on the state, in general, a prorated refund is calculated by considering the amount of time that has passed and the number of miles that have been driven, and then comparing it to the total time and miles in the policy term. Regardless of whether the policy was paid for upfront or through a payment plan, the terms remain the same. If you request it, we can give you a detailed breakdown of how your refund was calculated. If you have any questions or concerns, feel free to contact us at info@autopom.com or call us at (800) 724-8141. Kind regards, Mike.
The Sales rep was very knowledgeable…
The Sales rep was very knowledgeable patient and not at all over bearing, He provided Answers to all my concerns
Date of experience: June 03, 2024
It’s impossible to find a mechanic who…
It’s impossible to find a mechanic who wants to deal with my warranty. My local Jeep dealer will not honor my warranty through Autopom and my local mechanic did t want to deal with the adjuster who asked inane questions such as “ how did the seal on the window break”? Ummm, it broke. In order to have a repair done, I must leave my car at my mechanic until a claims adjuster comes to verify the repair leaving me with no car. It’s too difficult of a process and I’m very disappointed in this warranty. I have had several repairs done to my car lately that I ended up paying out of pocket. Maybe if they provided a list of mechanics in my area who would honor my warranty?
Date of experience: March 19, 2024
Reply from autopom!
Thank you for providing us with your honest feedback, Deborah. We understand that the claims process can be frustrating, especially when it involves vehicle inspection. Similar to an auto insurance claim, an adjuster may require information from both you and the repair facility to better understand the situation and the cause of the breakdown to determine claim eligibility. While many breakdowns occur because of worn or defective parts, they may also be caused by external factors such as car accidents, weather conditions, or vandalism.
We're here to help! You can use your coverage at any licensed repair facility across the country, so you're not limited to any specific shop. If you encounter a mechanic who won't accept your coverage plan, don't worry! We suggest finding another facility that accepts it. This way, you won't have to pay out of your pocket for covered repairs. If you need help locating a repair facility near you, please don't hesitate to contact us at info@autopom.com or give us a call at (800) 724-8141. We'll be more than happy to assist you in finding some options. Kind regards, The autopom! Team
Robert was great!!
Robert was fantastic. Great experience. Very Knowledgible, friendly, and available. He knew Autopom products very well and explained them in detail. He also knew his competitors and pointed out good & bad companies. Now we see how they do on service when work is needed on the car. I have put my trust in Robert & autopom. I hope they deliver on all levels.
Date of experience: May 03, 2024
Clarification I…
I’m writing another review because I read everyone’s false claims. Autopom only sells the warranties, they do not service the contracts. Mile, the CEO of the company is honest and reputable. I’ve noticed that everyone that is giving bad reviews are buying junk cars that are usually on the 3rd or 4th owner and the car has been neglected. I would suggest people research the car they are buying before buying an extended warranty. Autopom is not liable for another persons breakdown. Don’t blame Autopom, they have nothing to do with the warranty company.
Date of experience: November 19, 2023
Expected better claim service
Not happy going through middle agency Royal. They wanted to replace my Cadillac XTS Vsport transmission with a used (not reconditioned) from a Texas junkyard. I had to subsidize the repair at well over $1200 to get another transmission from a more reliable source. I am disappointed Autopom would subject their customers to this tactic. Get rid of middleman "Royal" and pay legitimate claims.
Date of experience: March 19, 2024
Robert H was quick to respond and…
Robert H was quick to respond and willing to work with me on the start of the appropriate coverage. Will work with him/AutoPom when my daughter's vehicle will come out of factory warranty.
Date of experience: May 09, 2024
Pleasant and Easy Sign-up Process
Robert was extremely helpful, pleasant and easy to work with. I had just signed up with Endurance and cancelled the next day after a negative experience with customer service. Robert went through our plan options and was considerate of both what was needed for coverage as well as the cost of the plan.
Date of experience: April 10, 2024
I went to the mechanic AutoPom…
I went to the mechanic AutoPom recommended, instead of the dealership and I still had to pay over $1000 after paying my $100 deductible. I don’t feel AutoPom lived up to the reason why you buy an extended warranty in the first place.
Date of experience: March 19, 2024
Reply from autopom!
We are truly sorry to hear that your policy hasn't met your expectations. We understand how frustrating it can be when you're facing unexpected expenses, and we want you to know that we deeply value your feedback. Upon reviewing your account, we noticed that there have been three claims since 2020, with a total of $2,090.29 in claims paid by the policy administrator (a third party). We also observed that your most recent repair was only partially approved for $303.95 (after $100 deductible).
We would like to assure you that we take all customer feedback seriously and we encourage our customers to get in touch with autopom!'s customer service directly when they feel that the claim approval amount is questionable. It's best to do so while the vehicle is still in the shop so that we have an opportunity to review and challenge the claim decision. We noticed that you have another year left on your current policy, and we want to assure you that we are here to advocate on behalf of our customers to ensure that claims are paid in accordance with the terms and conditions of the contract. Please do not hesitate to give us a call at (800) 724-8141 x2 if you have any questions or concerns about future claims. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Sincerely,
The autopom! Team
Not customer focused
It was too hard to contact the company in order to get the approval to repair my car. It took at least three weeks and at one point I was told by customer service that no one will be calling the shop again as they have tried 3 to 4 times in the past. In the end I had to go to the dealer myself sit and wait on the phone to get someone to them. I have to get approval. It was only for approximately half of the cost of the repair.
Date of experience: March 19, 2024
Reply from autopom!
Dear Mr./Ms. Simmons, Thank you so much for your honest feedback. We appreciate and value your input.
If your repair facility is ever having trouble reaching your coverage administrator, please don't hesitate to give us a call. We're here to help and happy to assist you in any way we can. We understand that claim calls at your administrator's office can sometimes have long hold times. These are handled on a first-come, first-serve basis but we want to assure you that your administrator, Omega Auto Care, has hired more staff to manage the increased volume of calls and to minimize hold times as much as possible.
We understand that the approved amount for your repair may be confusing, as it depends on several factors such as the labor time, parts used, and any additional repairs not covered by your plan. But don't worry, we're here to help! Our friendly customer service team is more than happy to contact your administrator for you and get all the details you need. Simply send us an email at info@autopom.com or give us a call at (800) 724-8141 and we'll be happy to assist! Kind regards, Your autopom! Team.
Autopom extended warranty is a good warranty
The extended warranty from Autopom came in very handy during the life of the warrantied car, as much as we could ever have asked for. The cost of the warranty ended up being well worth the peace of mind it gave, and the financial help it eventually gave as well
Date of experience: March 19, 2024
Reply from autopom!
We're thrilled to know that your vehicle protection plan from autopom! provided you with peace of mind and financial support when you needed it most. Your stories like yours inspire us to continue delivering service that truly makes a difference. Thank you for the 5-star rating! Kind regards, Mike.