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AT&T, Time Warner, and What Makes Vertical Mergers Succeed
Strategy & Execution Digital ArticleCould the telecom giant accomplish the same thing with a contract? -
Major Sales: Who Really Does the Buying? (HBR Classic)
Sales & Marketing Magazine ArticleWhen is a buyer not really a buyer? How can the best product at the lowest price turn off buyers? Are there anonymous leaders who make the actual buying... -
Fixing the Pension Fund Mix
Finance & Accounting Magazine ArticleWise allocation of assets across both stocks and bonds can help companies reap higher returns from an asset mix that includes equities without assuming... -
How Executives Can Shape Their Company’s Information Systems
Technology and analytics Magazine ArticleA big bank headquartered in New York had to make a decision about its information technology. The bank was expanding its London operations and needed a new computer system there. Technical specialists in London were certain that only one particular vendor could meet the requirements. The information-systems people in New York were equally certain that […] -
What Data Journalists Need to Do Differently
Technology & Operations Digital ArticleRelying too heavily on the same sources leaves important stories untold. -
Championing Change: An Interview with Bell Atlantic's CEO Raymond Smith
Leadership & Managing People Magazine ArticleTransforming Bell Atlantic from a bureaucratic, monopolistic company into an efficient entrepreneurial competitor meant creating a new mind-set and sense... -
No Monopoly on Innovation
Innovation & Entrepreneurship Magazine ArticleMany economists argue that monopolies stifle innovation. But before the breakup, AT&T and its R&D units constituted probably the most potent innovation... -
Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Crisis management Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
The HBR Interview: “I Came Back Because the Company Needed Me”
Leadership Magazine ArticlePhotography: Lissa Gotwals Some CEOs come across as philosophers, and some just seem to love selling stuff. Yang Yuanqing, the 49-year-old head of the Chinese computer giant Lenovo, is among the latter. And he’s one of the best in the game. Yang, who studied computer science in his native China, assumed the reins in 2001, […] -
We Need a Better Definition of "Native Advertising"
Sales & Marketing Digital ArticleIf advertisers are confused about what they're buying, they won't spend money on it. -
SpinVox CEO Christina Domecq on Making the Most of Mentors
Career coaching Magazine ArticleAt age 26, while slogging through 14 voice mails on her phone, Christina Domecq realized there might be a business in converting audio messages into text. Within a few months, in 2003, she had turned that idea into the start-up SpinVox. The Marlow, England–based voice-to-text service has already been picked up by a dozen carriers […] -
Defensive Marketing: How a Strong Incumbent Can Protect Its Position
Sales & Marketing Magazine ArticleThere has been a lot of research on marketing as an offensive tactic--how it can help companies successfully launch new products, enter new markets, or... -
Learning from Losing a Customer
Sales & Marketing Magazine ArticleFor a long time VideoStar Connections, Inc. had supplied Digital Equipment Corp. with temporary satellite networks for private TV programs. When a Digital... -
Bandwidth Bomb
Strategy & Execution Magazine ArticleDigital technology is reshaping the media and telecommunications industries. Now we can convert all kinds of information into digital bits and deliver... -
Managing Middlescence
Career transitions Magazine ArticleMidcareer employees and managers, who should be at their peak of productivity, are the most disaffected segment of the workforce. Companies need to find ways to rekindle the fires of this vast, neglected group of people—or risk losing them altogether. -
Optimal Marketing
Analytics and data science Magazine ArticleSamsung spends a billion dollars a year on marketing. Here’s how it knows it’s putting every dollar in the right place. -
Psychiatry Is Revealing the Potential - and Pitfalls - of Telehealth
Technology & Operations Digital ArticleThree lessons to guide providers. -
Singapore Invests in the Nation-Corporation
Technology & Operations Magazine ArticleSingapore is well on the way to becoming the first fully networked society, in which all homes, schools, businesses, and government agencies will be interconnected... -
Celtel's Founder on Building a Business on the World's Poorest Continent
Leadership & Managing People Magazine ArticleBack in the late 1990s Ibrahim, who was running a software and consulting company in the UK, regularly worked with big telecom companies. He began asking... -
All Strategy Is Local
Competitive strategy Magazine ArticleTrue competitive advantages are harder to find and maintain than people realize. The odds are best in tightly drawn markets, not big, sprawling ones.
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NeoGenius: B2B or (Not) To Be?
Innovation & Entrepreneurship Case Study11.95View Details NeoGenius Co., Ltd. (NeoGenius) was an early-stage entrepreneurial venture based in South Korea. Founded in February 2000, NeoGenius provided a wide range... -
EnterAll InfoSec Solutions: Growing an Ethical Hacking Business
Strategy & Execution Case Study11.95View Details An ethical hacker had recently started his entrepreneurial venture, EnterAll InfoSec Solutions. A technologist who believed that "ethical hacking" had... -
Axiata: A Passion for Performance and People
Innovation & Entrepreneurship Case Study11.95View Details The objective of this case is to explore how governance can positively support management in developing and implementing a business strategy based on... -
Bob Galvin and Motorola, Inc. (C)
Leadership & Managing People Case Study5.00View Details Describes the implementation of the "organization effectiveness" process which was designed to make major changes in two major divisions at Motorola.... -
Restaurant Promotions in 2015
Technology & Operations Case Study11.95View Details A variety of services offer consumers discounts when dining at participating restaurants. This case examines four such services: Entertainment Book, Restaurant.com,... -
Populism in America: Fake News, Alternative Facts and Elite Betrayal in the Trump Era
Global Business Case Study11.95View Details During the 2016 U.S. election, long-time politician Hillary Clinton, a Democrat, and celebrity billionaire Donald Trump, a Republican, faced off in a... -
Walk Away from The Walking Dead? Shentel and the AMC Renewal Decision
Strategy & Execution Case Study11.95View Details Against the background of a fragmented cable industry Chris Kyle at Shentel is evaluating a renewal offer to carry AMC Networks' programming. The offer... -
Ice and Flame: Building a NYSE Company in Wild Russia (VimpelCom and Its Founders)
Innovation & Entrepreneurship Case Study11.95View Details VimpelCom is a Russian cellular operator that grew in less than 10 years (1992-2002) from a hypothetical concept, to small family-like company, to $2... -
Prestige Telephone Co.
Finance & Accounting Case Study11.95View Details An independent regulated telephone company has established a computer services subsidiary that seems to remain unprofitable. Managers must determine whether... -
Sky Deutschland (A): Driving Customer Loyalty Through Supply Chain Execution
Technology & Operations Case Study11.95View Details Sky Germany is the leading pay TV provider in Germany and Austria. In 2010, the company was losing money and facing a lot of operational challenges such... -
Encompass: Creating Innovation in Broadcast, Everyday (A)
Innovation & Entrepreneurship Case Study11.95View Details This is a two-part case series. Case A begins in October 2012, when Encompass Singapore has introduced innovative ways to increase the capacity of its... -
Didi, Kuaidi, and Uber in China
Leadership & Managing People Case Study11.95View Details In 2014, China's leading domestic Internet-based ride-hailing company, Didi, claimed more than 50 per cent of the Chinese ride-hailing market, followed... -
Erik Peterson (D)
Organizational Development Case Study5.00View Details Implicitly raises the question of what Peterson should do to extricate himself from his difficulties. Should he consider resignation, go directly to the... -
In-housing Digital Marketing at Sprint Corp.
Sales & Marketing Case Study11.95View Details In the fall of 2019, Sprint's Chief Digital Officer Rob Roy reflected on the telecom's efforts to improve the effectiveness of its digital marketing campaigns.... -
Harlequin Enterprises: Assessing e-Books
Leadership & Managing People Case Study11.95View Details Harlequin Enterprises is a well-known publisher of women's fiction and the global leader in series romance fiction. In 2013, e-book penetration of romance... -
Worldwide Web and Internet Technology, Technology Note
Technology & Operations Case Study8.95View Details In terms non-technical readers can understand, the evolution of the Internet and the Web, characteristics of the supporting technology, and current issues... -
NovaStar Financial: A Short Seller's Battle
Finance & Accounting Case Study11.95View Details The NovaStar case describes the challenges faced by short seller Marc Cohodes of hedge fund Rocker Partners as he tried to expose what he thought was... -
Deferred Taxes and the Valuation Allowance at Lucent Technologies, Inc. (A)
Finance & Accounting Case Study11.95View Details The concept of deferred tax accounting is introduced, along with examples to demonstrate the balance sheet perspective of FAS #109. -
Traversing a Career Path: Pat Fili-Krushel (A)
Leadership & Managing People Case Study11.95View Details Pat Fili-Krushel, CEO and president of WebMD and past president of ABC Network, contemplates accepting Richard Parson's offer to become the first executive... -
Managing Customers for Growth: Course Overview for Students
Management Case Study8.95View Details Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business...
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NeoGenius: B2B or (Not) To Be?
Innovation & Entrepreneurship Case Study11.95View Details NeoGenius Co., Ltd. (NeoGenius) was an early-stage entrepreneurial venture based in South Korea. Founded in February 2000, NeoGenius provided a wide range... -
EnterAll InfoSec Solutions: Growing an Ethical Hacking Business
Strategy & Execution Case Study11.95View Details An ethical hacker had recently started his entrepreneurial venture, EnterAll InfoSec Solutions. A technologist who believed that "ethical hacking" had... -
AT&T, Time Warner, and What Makes Vertical Mergers Succeed
Strategy & Execution Digital ArticleCould the telecom giant accomplish the same thing with a contract? -
Axiata: A Passion for Performance and People
Innovation & Entrepreneurship Case Study11.95View Details The objective of this case is to explore how governance can positively support management in developing and implementing a business strategy based on... -
Bob Galvin and Motorola, Inc. (C)
Leadership & Managing People Case Study5.00View Details Describes the implementation of the "organization effectiveness" process which was designed to make major changes in two major divisions at Motorola.... -
Restaurant Promotions in 2015
Technology & Operations Case Study11.95View Details A variety of services offer consumers discounts when dining at participating restaurants. This case examines four such services: Entertainment Book, Restaurant.com,... -
Populism in America: Fake News, Alternative Facts and Elite Betrayal in the Trump Era
Global Business Case Study11.95View Details During the 2016 U.S. election, long-time politician Hillary Clinton, a Democrat, and celebrity billionaire Donald Trump, a Republican, faced off in a... -
Walk Away from The Walking Dead? Shentel and the AMC Renewal Decision
Strategy & Execution Case Study11.95View Details Against the background of a fragmented cable industry Chris Kyle at Shentel is evaluating a renewal offer to carry AMC Networks' programming. The offer... -
Ice and Flame: Building a NYSE Company in Wild Russia (VimpelCom and Its Founders)
Innovation & Entrepreneurship Case Study11.95View Details VimpelCom is a Russian cellular operator that grew in less than 10 years (1992-2002) from a hypothetical concept, to small family-like company, to $2... -
Prestige Telephone Co.
Finance & Accounting Case Study11.95View Details An independent regulated telephone company has established a computer services subsidiary that seems to remain unprofitable. Managers must determine whether...