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Visualizations That Really Work
Communication Magazine ArticleNot long ago, the ability to create smart data visualizations (or dataviz) was a nice-to-have skill for design- and data-minded managers. But now it's... -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective. -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
A Survey of 3,000 Executives Reveals How Businesses Succeed with AI
Technology and analytics ResearchMost of them are buying it, not building it themselves. -
How Companies Can Use the Data They Collect to Further the Public Good
Technology & Operations Digital ArticleAnd why they benefit from doing so. -
Best-Laid Incentive Plans (HBR Case Study)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
A Practical Guide for Marketers Who Want to Use GenAI
AI and machine learning Digital ArticleUnderstanding the risks, rewards, and how to get started. -
The Crucial Role of ID Verification in the Digital Economy
Technology & Operations Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
Data Is Great — But It’s Not a Replacement for Talking to Customers
Analytics and data science Digital ArticleThe best insights often come from seeing the world through someone else’s eyes. -
Customers as Innovators: A New Way to Create Value (HBR OnPoint Enhanced Edition)
Technology & Operations Magazine ArticleProduct R&D at many companies is a major bottleneck. The difficulty is that fully understanding the needs of just a single customer can be an inexact... -
Managing Bias and Risk at Every Step of the AI-Building Process
Technology & Operations Digital ArticleIt should be an iterative, cross-team effort. -
Managing by Wire
Analytics and data science Magazine ArticleLike today’s jet aircraft, a large company can use information technology to weather sudden changes in the business environment. -
Which Countries Are Leading the Data Economy?
Global strategy Digital ArticleThe U.S., the UK, China, and Switzerland are at the top. -
The 4 Mistakes Most Managers Make with Analytics
Analytics and data science Digital ArticleCollecting lots of data is not the hard part. -
How to Gain a Competitive Advantage on Customer Insights
Technology & Operations Digital ArticleThe most valuable data is the data your competitors don't have. -
Improving Customer Satisfaction with Simple Analytics
Managing people Digital ArticleYou don’t have to get fancy. -
Positive Program for Performance Appraisal
Performance indicators Magazine Article“Bill, it’s time for your annual appraisal interview. You’ve done a lot of good work, and I want you to know that it has been noticed and appreciated. Of course there are areas in which improvements can be made. Let’s start with the good side. Your output record has been good all year, and we’re […] -
Don't Let Hybrid Work Set Back Your DEI Efforts
Technology & Operations Digital ArticleAsk these five questions to make sure employees are being treated equitably. -
10 Steps to Creating a Data-Driven Culture
Technology & Operations Digital ArticleYour biggest obstacles aren't technical. -
Obama’s First 90 Days
Performance indicators Magazine ArticleEarly wins and a strong team mean a successful start for the U.S. president.
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First National City Bank Operating Group (C)
Organizational Development Case Study5.00View Details Provides a short summary of John Reed's succession at City Bank from Executive Vice President in 1976 to CEO in 1984. -
The Year in Tech, 2024: The Insights You Need from Harvard Business Review
22.95View Details A year of HBR's essential thinking on tech--all in one place. Generative AI, Web3, neurotech, reusable rockets to power the space economy--new technologies... -
MiracleFeet (B): Data for Impact
Innovation & Entrepreneurship Case Study5.00View Details In January 2021, Chesca Colloredo-Mansfeld (MBA '92), cofounder and executive director of MiracleFeet, a nonprofit dedicated to eradicating untreated... -
H.E. Butt Grocery Co.: A Leader in ECR Implementation (A) (Abridged)
Technology & Operations Case Study11.95View Details Describes the industry context that has resulted in the development of efficient consumer response (ECR) within the grocery industry and its adoption... -
Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems
Strategy & Execution Case Study8.95View Details This module reading introduces diagnostic and interactive control systems. Diagnostic control systems are the management-by-exception systems that managers... -
Massachusetts Financial Services
Organizational Development Case Study11.95View Details This case describes the compensation and performance evaluations at an investment management company. The senior management team of Massachusetts Financial... -
Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic
Organizational Development Case Study11.95View Details As COVID-19 began to take lives, destroy healthcare systems, and shut down economies across the globe, Dr. Rakesh Suri, Chief Executive Officer of Cleveland... -
Jody Leleck at Broad Acres (B)
Leadership & Managing People Case Study5.00View Details Explores the results of Jody Leleck's efforts to turn around underperforming Broad Acres Middle School. -
Web Analytics at Quality Alloys, Inc.
Technology & Operations Case Study11.95View Details Web analytic tools provide companies with a wealth of information about the behavior of visitors to their websites. Quality Alloys, a small business-to-business... -
Cross Country Group: A Piece of the Rock (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Shanghai Interior Automotive Door System: Running a Manufacturing Operation in China
Strategy & Execution Case Study11.95View Details Shanghai Inteva Automotive Door System Co. Ltd (formerly Shanghai Delphi) was a leading player in China's automotive component industry with a 30%market... -
Managing Customers for Growth: Course Overview for Students
Management Case Study8.95View Details Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business... -
A Primer on OKRs
Management Case Study8.95View Details The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through "Objectives" and measuring performance using "Key... -
C3.ai-Driven to Succeed
Strategy & Execution Case Study11.95View Details CEO Tom Siebel navigates his artificial intelligence (ai) startup through a series of pivots, market expansions, and even an elephant attack to become... -
Travelogo: Understanding Customer Journeys
Management Case Study8.95View Details In late May 2023, Sarah Merino, the newly appointed manager of the Customer Insights group at Travelogo-an online travel booking platform-initiates a... -
Shanghai: GDP Apostasy
Finance & Accounting Case Study11.95View Details The case describes Shanghai's decision to abandon growth of Gross Domestic Product (GDP) as its primary metric of measuring success. Within this context,... -
Purity Steel Corporation, 2012
Finance & Accounting Case Study11.95View Details Managers introduce a new performance evaluation system based on sales growth and return-on-investment (ROI). A branch manager wonders whether his new... -
Triumphs and Tribulations of a Middle Manager Implementing a New Performance Measure (A)
Leadership & Managing People Case Study11.95View Details Presented in the form of a comic book, this two-part case follows the efforts (or lack thereof) of Richard, the Quebec regional manager of Frippe, a cross-Canada... -
Avaya (B)
Sales & Marketing Case Study5.00View Details Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales and Marketing. This case series... -
Johansen's: The New Scorecard System-Northwest Regional Manager (Handout 8)
Finance & Accounting Case Study5.00View Details Handout 8 for UV6911.
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Visualizations That Really Work
Communication Magazine ArticleNot long ago, the ability to create smart data visualizations (or dataviz) was a nice-to-have skill for design- and data-minded managers. But now it's... -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective. -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
First National City Bank Operating Group (C)
Organizational Development Case Study5.00View Details Provides a short summary of John Reed's succession at City Bank from Executive Vice President in 1976 to CEO in 1984. -
What's Missing from Your Scorecard? Eight Vital-but Often Overlooked-Metrics
Strategy & Execution Other Article9.50View Details Everyone, even companies with model Balanced Scorecards, struggles with developing performance metrics. Many organizations don't properly account for... -
A Survey of 3,000 Executives Reveals How Businesses Succeed with AI
Technology and analytics ResearchMost of them are buying it, not building it themselves. -
How Companies Can Use the Data They Collect to Further the Public Good
Technology & Operations Digital ArticleAnd why they benefit from doing so. -
Best-Laid Incentive Plans (HBR Case Study)
Organizational Development Magazine ArticleHiram Phillips couldn't have been in better spirits. The CFO and chief administrative officer of Rainbarrel Products, a diversified consumer-durables... -
The Year in Tech, 2024: The Insights You Need from Harvard Business Review
22.95View Details A year of HBR's essential thinking on tech--all in one place. Generative AI, Web3, neurotech, reusable rockets to power the space economy--new technologies... -
A Practical Guide for Marketers Who Want to Use GenAI
AI and machine learning Digital ArticleUnderstanding the risks, rewards, and how to get started.