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How the iPad is Like the Tesla Roadster
Design thinking Digital ArticleCourtesy of my dear friend Peer Munck (Founder of MunckMix, a music distributor), I just had my first ride in a Tesla Roadster, the $129,000 electric sports car. It blew me away, because I was reminded what can happen when innovators lovingly create something that has design integrity — by which I mean the solution […] -
What Counts Most in Motivating Your Sales Force?
Motivating people Magazine ArticleFor decades the difficulty of motivating salespeople has been frustrating sales and marketing managers. To the most effective ones, two things are clear: one, the job is difficult; two, there is no one simple solution. Believing that “good salespeople are born, not made,” many managers recognize that recruiting is important. Others holding that “if you […] -
Leaning Your Way to Disaster
Decision making and problem solving Digital ArticleWhat do Toyota’s sudden-acceleration woes and the disastrous oil spill in the Gulf of Mexico have in common? Both are examples of a type of organizational breakdown that is destined, absent some fundamental rethinking of what “leadership” means, to become ever more common and damaging: complex systems failures triggered by seeming rational patterns of cost-reduction […] -
The CEO of UPS on Taking the Reins Amid Surging Pandemic Demand
Leadership & Managing People Magazine ArticleWhen the author agreed to accept the top job at UPS, the global shipping service, in late winter of 2019, she expected to steer the company toward a brighter... -
Strategy Can Do Better
Strategy Digital ArticleFor too long, boardrooms have practiced strategy as theater. But those days are over. To explain, consider the sad case of Pontiac. Poor Pontiac, says the New York Times, died of “indifference.” They’re right, but the real question is: why? GM’s managers decided that Pontiacs could be merely marketed as exciting and a tiny bit […] -
Mary Barra and the New General Motors
Gender Digital ArticleThis time, what’s good for GM really is what’s good for America. -
The Right and Wrong Ways to Regulate Self-Driving Cars
Government policy and regulation Digital ArticleThe regions that figure it out will have an advantage. -
What We Can Learn from One of the World's Most-Mocked Cars
Sales & Marketing Digital ArticleNever stop listening to your customers. -
How Volvo Reinvented Itself Through Hiring
Change management Digital ArticleThe automaker realized that today’s cars are computers on wheels. -
How Ford Is Thinking About the Future
Innovation & Leadership Digital ArticleIt's developing a portfolio of new business models. -
The Competitive Dynamics of Network-Based Businesses
Costing Magazine ArticleDo you really know what your customers value in your network? -
Why Winning Streaks End
Competitive strategy Digital ArticleThat crashing sound you hear is not an accident caused by sudden acceleration of your hybrid car; it is the continuing toppling of idols, such as hybrid car companies, off their pedestals. Listen hard, lest you be next. Toyota, the world’s leading auto company, faces a series of product problems causing a $2 billion recall, […] -
What Happens If Apple Starts Making Cars
Design thinking Digital ArticleIt could fundamentally change the driving experience — and the industry. -
Innovation Lessons from Electric Cars
Disruptive innovation Digital ArticleWhat will customers expect from electric vehicles? It is a critical question that automobile companies are debating right now. And the way in which companies answer the question carries important lessons for innovators. Nissan believes that customers will use electric vehicles primarily for short trips around town, which mirrors most people’s current car usage. The […] -
America’s Transportation Infrastructure Needs Entrepreneurs
Business and society Digital ArticleBut startups need to partner with local officials, not bait them. -
The Existential Question Facing the Auto Industry
Innovation Digital ArticleIncumbent firms rarely survive this level of technological change. -
Reinvention with Respect: An Interview with Jim Kelly of UPS (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleWhen you think of UPS, what comes to mind? Most likely, you conjure up images of brown delivery vans, but this $30 billion company is much more than a... -
Learning from Toyota's Stumble
Technology & Operations Digital ArticleLong the quality and efficiency standard-setter, Toyota now has an ostrich-sized egg on its face - a problem with sticking accelerator pedals that led... -
GM's Stock Buyback Is Bad for America and the Company
Finance & Accounting Digital ArticleIt's a $5 billion gift to hedge funds. -
Investing in Infrastructure Means Investing in Innovation
Economics Digital ArticleI wanted to understand how the U.S.’s failing infrastructure is affecting our economy, so I called Eric Spiegel. He’s president and CEO of Siemens Corporation, the U.S. arm of the global technology, energy, healthcare, and infrastructure company. He also has 25 years of experience consulting to the energy, manufacturing, and utility industries. Here are his […]
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Cathay Pacific (B): Implementing an Integrated e-Freight Solution
Technology & Operations Case Study5.00View Details This case is designed as the second part of a two-part case study on Cathay Pacific's cargo operations, but it can be used separately on a stand-alone... -
Mekong Corporation and the Vietnam Motor Vehicle Industry (B)
Global Business Case Study5.00View Details At the time of the Mekong Corporation (Mekong) and the Vietnam Motor Vehicle Industry (A) case, product 9A96H002, some analysts felt that the Vietnamese... -
Grab: Discovering New Frontiers for Growth in the Southeast Asian Sharing Economy
Leadership & Managing People Case Study11.95View Details Launched in 2012, Grab began in Malaysia as a third-party e-hailing taxi dispatching mobile application. The company expanded at a remarkable speed and... -
Didi, Kuaidi, and Uber in China
Leadership & Managing People Case Study11.95View Details In 2014, China's leading domestic Internet-based ride-hailing company, Didi, claimed more than 50 per cent of the Chinese ride-hailing market, followed... -
The BRI in Africa: The Kenya Standard Gauge Railway
Leadership & Managing People Case Study11.95View Details The Standard Gauge Railway (SGR) project represented a clear opportunity for China's Belt and Road Initiative (BRI) to aid in the economic development... -
Taxshe Cab Services: Coping with COVID-19
Innovation & Entrepreneurship Case Study11.95View Details A former investment banking professional had her eureka moment when she noticed instances of assaults on single women travelling alone in taxi cabs at... -
Cataumet Boats, Inc.
Leadership & Managing People Case Study8.95View Details Jaime Giancola, an MBA student, has recently completed an operations management course in which aggregate production planning (APP) was one of the topics.... -
DHL Envirosolutions Australia: End-of-Life Management Service for E-Waste
Technology & Operations Case Study11.95View Details Product stewardship services relied on an Australian Government regulatory framework built on the concept of Extended Producer Responsibility (EPR) -... -
Customization at BMW
Sales & Marketing Case Study11.95View Details The product planning manager for BMW Group Canada (BMW) wondered how to revive the once-promising BMW Individual program. Despite a strong start when... -
Dear Herb
Leadership & Managing People Case Study5.00View Details This case consists of a letter to Herb Kelleher, chairman of Southwest Airlines requesting his comments on a pair of first-hand experiences on Southwest... -
Uber: Applying Machine Learning to Improve the Customer Experience
Sales & Marketing Case Study11.95View Details After reading and analyzing the case, students will be able to: understand how to identify customer pain points by using customer experience mapping and... -
Sonnen Trucking Company
Leadership & Managing People Case Study11.95View Details In January 2013, the new chief executive officer of the Sonnen Trucking Company, a family-owned business, is considering how to reduce fleet insurance... -
Irizar in 2005
Strategy & Execution Case Study11.95View Details In June 2005, Koldo Saratxaga, the leader of Basque-based luxury coach manufacturer Irizar, decided to leave after 14 years at the helm of the worker-owned... -
Does Robotics Firm GreyOrange Sill Need LOGI?
Management Case Study11.95View Details In mid-2023 Akash Gupta, CEO of GreyOrange Ltd (GO), an Atlanta-based robotics firm, had to decide whether GO still needed its exclusive technology partnership... -
B-Kay Tech: Horizontal Collaboration in Logistics
Technology & Operations Case Study11.95View Details In 2016, the supply chain director of B-Kay Tech, a multinational company headquartered in Belgium, had devised a logistics innovation project based on... -
The Uber Board Deliberates: Is Good Governance Worth the Firing of an Entrepreneurial Founder?
Organizational Development Case Study11.95View Details Uber Technologies, the privately held ride-sharing service and logistics platform, suffered a series of PR crises during 2017. As Uber's legal and PR... -
State Civil Supplies: Value People, Value Their Money
Global Business Case Study11.95View Details In November 2014, a senior administrative service officer at Madhya Pradesh State Civil Supplies Corporation Limited was faced with the problem of determining... -
Compagnie Lyonnaise de Transport (B)
Organizational Development Case Study5.00View Details Supplements the (A) case. A rewritten version of an earlier supplement. -
Born in the U.S.A... and Priced by Ticketmaster: Bruce Springsteen and The E-Street Band 2023 Tour
Management Case Study11.95View Details Bruce Springsteen and his E-Street Band were preparing for their long-awaited 2023 Tour in the US and Europe, when tickets for the concerts went on sale... -
General Motors and the Electric Car Revolution: Boom or Bust?
Strategy & Execution Case Study11.95View Details By February 2019, General Motors Company (GM) had evolved into one of the three dominant North American automobile manufacturers, selling over 10 million...
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Cathay Pacific (B): Implementing an Integrated e-Freight Solution
Technology & Operations Case Study5.00View Details This case is designed as the second part of a two-part case study on Cathay Pacific's cargo operations, but it can be used separately on a stand-alone... -
Unlocking the Potential of Digital Twins in Supply Chains
Technology & Operations Digital ArticleDigital twins virtual replicas of physical entities and their interactions are often poorly understood, which has led to their underutilization in supply... -
How the iPad is Like the Tesla Roadster
Design thinking Digital ArticleCourtesy of my dear friend Peer Munck (Founder of MunckMix, a music distributor), I just had my first ride in a Tesla Roadster, the $129,000 electric sports car. It blew me away, because I was reminded what can happen when innovators lovingly create something that has design integrity — by which I mean the solution […] -
Mekong Corporation and the Vietnam Motor Vehicle Industry (B)
Global Business Case Study5.00View Details At the time of the Mekong Corporation (Mekong) and the Vietnam Motor Vehicle Industry (A) case, product 9A96H002, some analysts felt that the Vietnamese... -
What Counts Most in Motivating Your Sales Force?
Motivating people Magazine ArticleFor decades the difficulty of motivating salespeople has been frustrating sales and marketing managers. To the most effective ones, two things are clear: one, the job is difficult; two, there is no one simple solution. Believing that “good salespeople are born, not made,” many managers recognize that recruiting is important. Others holding that “if you […] -
Grab: Discovering New Frontiers for Growth in the Southeast Asian Sharing Economy
Leadership & Managing People Case Study11.95View Details Launched in 2012, Grab began in Malaysia as a third-party e-hailing taxi dispatching mobile application. The company expanded at a remarkable speed and... -
Leaning Your Way to Disaster
Decision making and problem solving Digital ArticleWhat do Toyota’s sudden-acceleration woes and the disastrous oil spill in the Gulf of Mexico have in common? Both are examples of a type of organizational breakdown that is destined, absent some fundamental rethinking of what “leadership” means, to become ever more common and damaging: complex systems failures triggered by seeming rational patterns of cost-reduction […] -
Didi, Kuaidi, and Uber in China
Leadership & Managing People Case Study11.95View Details In 2014, China's leading domestic Internet-based ride-hailing company, Didi, claimed more than 50 per cent of the Chinese ride-hailing market, followed... -
The CEO of UPS on Taking the Reins Amid Surging Pandemic Demand
Leadership & Managing People Magazine ArticleWhen the author agreed to accept the top job at UPS, the global shipping service, in late winter of 2019, she expected to steer the company toward a brighter... -
The BRI in Africa: The Kenya Standard Gauge Railway
Leadership & Managing People Case Study11.95View Details The Standard Gauge Railway (SGR) project represented a clear opportunity for China's Belt and Road Initiative (BRI) to aid in the economic development...