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Visualizing Hip-Hop Lyrics as Cultural Indicator
Design thinking Digital ArticleGraphics aren’t just an alternative to representation in words. -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
How the iPad is Like the Tesla Roadster
Design thinking Digital ArticleCourtesy of my dear friend Peer Munck (Founder of MunckMix, a music distributor), I just had my first ride in a Tesla Roadster, the $129,000 electric sports car. It blew me away, because I was reminded what can happen when innovators lovingly create something that has design integrity — by which I mean the solution […] -
If You Want People to Actually Read What You Write
Communication Digital ArticleEver get looped into an e-mail thread on the fifth round and tried to figure out which part you're supposed to read? All you see is a tangle of text chunks... -
Tell Better Data Stories with Motion and Interactivity
Design thinking Digital ArticleWhen it comes to making visualizations, time really is on your side. -
What Moleskine’s Market Position Really Looks Like
Design thinking Digital ArticleHow a rough little visualization won me over. -
Crap Circles
Analytics and data science Magazine ArticleThe most dubious business plan can look solid—even smart—if it’s cast as a virtuous circle. “See, we invest our profits in innovation to create delightful products that customers buy—which generate profits that we invest in innovation!” Who could argue with that? Indeed, the merit of self-reinforcing systems seems so obvious that businesspeople instinctively describe their […] -
What Data Journalists Need to Do Differently
Technology & Operations Digital ArticleRelying too heavily on the same sources leaves important stories untold. -
Putting Customers in the “Wish Mode”
Customer experience Magazine ArticleDon’t settle for just making your product better. Let your customers make it great. -
Fixing Discrimination in Online Marketplaces
Web-based technologies Magazine ArticleAirbnb, Uber, and others are facing the unintended consequences of their platforms’ design choices. -
Innovate Faster by Melding Design and Strategy
Innovation Magazine ArticleIf they’re to do their job most effectively, designers should be brought into the innovation process at the very earliest stages. Too many companies still make the mistake of keeping business strategy and design activities separate. Typically, marketers conceptualize a new product based on company strategy; the project team gets input from various areas of […] -
Signs of the Times
IT management Magazine ArticleA history of the user icons on our phones and computers -
Innovation at the Speed of Information
Innovation Magazine ArticleDeveloping a new product involves trial and error, but beyond a certain point, redesign becomes wasteful. A practical and proven tool, the Design Structure Matrix, can help streamline the way a company innovates. -
Intuit's CEO on Building a Design-Driven Company
Leadership & Managing People Magazine ArticleAlthough 46 similar products were on the market when Intuit launched Quicken, in 1983, it immediately became the market leader in personal finance software... -
We’ve Reached Peak Infographic, and We’re No Smarter for It
Design thinking Digital ArticleIt’s time to acknowledge the shortcomings of infographics as much as we celebrate their upsides. -
Smart Product Design
Innovation Magazine ArticleEven more than technical expertise, it’s the ability to connect the dots that drives innovative product design, says Dan Williams, who is widely known for the work he did on mobile phones when he was Motorola’s design director. Now, as the creative director for the design and innovation firm TZ Limited, Williams has turned his […] -
The Four Phases of Design Thinking
Design thinking Digital ArticleWhat can people in business learn from studying the ways successful designers solve problems and innovate? On the most basic level, they can learn to question, care, connect, and commit — four of the most important things successful designers do to achieve significant breakthroughs. Having studied more than a hundred top designers in various fields […] -
How One Clothing Company Blends AI and Human Expertise
Design thinking Digital ArticleA look at Stitch Fix’s approach. -
Understanding Customer Experience
Customer experience Digital Article“Customer experience” has become a very commonly used phrase in recent years, but like “innovation” and “design” it is actually difficult to find a clear, commonly-held definition, even though many businesses see improving their customer experience as a competitive differentiator. How we can really improve something if we can’t even define it? This is the […] -
Intuit, Mint, and the Power of Simplicity
Sales & Marketing Digital ArticleThis post was co-authored with Paul D'Alessandro. Intuit just bought Mint.com for $170,000,000. Mint is a web- and phone-based tool with a simple design...
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Lessons on Customer Engagement from Fan Controlled Football
Innovation Digital ArticleThe esports venture uses blockchain to let fans call the shots in real time. -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Innovating in Uncertain Times: Lessons from 2022
AI and machine learning Digital ArticlePlus strategies for driving transformative growth in 2023. -
What’s Stopping You from Reinventing Your Career?
Career transitions Digital ArticleFour traps that hold leaders back. -
How LinkedIn Redesigned Its HQ for Hybrid Work
Design thinking Digital ArticleThree lessons to create an office people want to work in. -
Using Fiction to Find Your Strategy
Strategy Digital ArticleImmersing yourself in possible futures allows you to be creative and open to unexpected possibilities. -
How Augmented Reality Can — and Can’t — Help Your Brand
Technology and analytics Digital ArticleIs it worth the investment? -
IDEO’s CEO, Sandy Speicher, Asks: What Is an Office Even For Now?
Business and society Digital ArticleGive people a reason—not a regulation—to come in to the office. -
Using Design Thinking to Improve Worker Safety in Manufacturing
Workplace health and safety Digital ArticleOne firm in India wanted to understand what leads workers to make unsafe choices, and why unsafe conditions go unreported. -
Do Your Digital Design Choices Take Advantage of Customers?
Government policy and regulation Digital ArticleOptions that manipulate consumers into spending more can also hurt you in the long run. - SPONSOR CONTENT FROM SIEMENS
How Data Can Help Optimize a Product’s Ecological Footprint
Innovation Sponsor ContentSponsor content from Siemens. -
To Build More-Inclusive Technology, Change Your Design Process
Business and society Digital ArticleLessons from Microsoft, Airbnb, and Oracle. -
5 Lessons from Penn Medicine’s Crisis Response
Design thinking Digital ArticleFive crucial takeaways. -
What Will the Retail Experience of the Future Look Like?
Design thinking Digital ArticlePhysical spaces will look and feel vastly different post-Covid. - SPONSOR CONTENT FROM THE GOVERNMENT OF JAPAN
How the Japanese Government’s New “Sandbox” Program Is Testing Innovations in Mobility and Technology
Design thinking Sponsor ContentSponsor content from The Government of Japan -
How Digital Design Drives User Behavior
Behavioral economics ResearchA review of the research. -
Companies Need to Do More for Employees and Customers with Disabilities
Design thinking Digital ArticleAccessibility makes products better for everyone. -
3 Ways Health Care Leaders Can Encourage Experimentation
Innovation Digital ArticleConsensus is often the enemy of innovation. -
Jony Ive and the Myth that Only Certain People Can Design
Design thinking Digital ArticleTake inspiration from his work by making something yourself. -
When Customers Want to See the Human Behind the Product
Customer experience Digital ArticleSometimes people will pay more for the handmade and the authentic.
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Arist: Learning Bit by Bit
Innovation & Entrepreneurship Case Study11.95View Details Arist was a Boston, Massachusetts-based startup with a text message learning platform. It was founded by three undergraduate students and raised more... -
IDEO: Human-Centered Service Design
Leadership & Managing People Case Study11.95View Details The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers... -
Blackbox Chatbot: Designing Natural Language Conversations with Data
Technology & Operations Case Study11.95View Details The case is set in May 2021 and talks about a Singapore-based small-medium enterprise decision science company called Blackbox (BB) and how it used conversational... -
Banco del Barrio: Towards a Transformative Service Platform?
Management Case Study11.95View Details In 2020, Banco del Barrio (BB) celebrated its12th anniversary since its establishment as a non-bank correspondent. BB had successfully reduced the traditional... -
Design Thinking and Innovation at Apple
Innovation & Entrepreneurship Case Study11.95View Details Describes Apple's approach to innovation, management, and design thinking. For several years, Apple has been ranked as the most innovative company in... -
Beeplus: Insight into China's Co-working Space Industry
Innovation & Entrepreneurship Case Study11.95View Details Beeplus, a designer and operator of co-working spaces, was founded in 2015 by a group of enterprising college students led by Robert Jia. It currently... -
Huntington Hospital (B): Empowering Staff
Leadership & Managing People Case Study5.00View Details The B case begins with the consultants' proposal to Kim Markey, executive director of revenue cycle at Huntington Hospital (HH). The proposal is untraditional... -
Hannah Beachler: Worldbuilding in Wakanda
Management Case Study11.95View Details Hannah Beachler combines a collection of diverse interests and experiences as she pursues a career as a Production Designer in Hollywood. Collaborations... -
HBR's Year in Business and Technology: 2021 (2 Books)
Strategy & Execution Book45.00View Details The biggest technology and management ideas of the year, all in one place. This collection of the top ideas, insights, and best practices from the past... -
Note on Creating a Viable Venture - A Global Perspective
Innovation & Entrepreneurship Case Study8.95View Details This note identifies the key issues that must be addressed in the creation of a viable venture, and provides an overview of the processes and techniques... -
Qualitative Customer Research
Technology & Operations Case Study8.95View Details In order to create products and services that are successful in the market, it is crucial for companies and start-ups to develop empathy and understanding... -
Lloyds Banking Group: Digital Transformation
Finance & Accounting Case Study11.95View Details This case describes the transformation of the UK's oldest financial services franchise from a product-aligned and brick-and-mortar traditional banking... -
Innovation at Insigne Health
Finance & Accounting Case Study11.95View Details Insigne Health is a fictional for-profit, integrated health insurer/health care provider whose leadership believes that by shifting members' focus from... -
redBus: Art and Science of Product Management
Management Case Study11.95View Details The PM begins with exploring the problem space, gaining an understanding of the larger context of the problem, namely the online bus travel sector in... -
Saladstop!: Service Environment and Design
Technology & Operations Case Study11.95View Details In May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve... -
Ten Tools for Design Thinking
Innovation & Entrepreneurship Case Study8.95View Details This technical note is part of a course module that focuses on teaching design-thinking skills and 10 tools to identify and implement innovation and growth... -
HBR's 10 Must Reads 2018: The Definitive Management Ideas of the Year from Harvard Business Review (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review... -
HBR's 10 Must Reads on Technology and Strategy Collection (7 Books)
150.00View Details Are analytics and technology a strategic part of your business? Artificial intelligence, platforms, algorithms, machine learning. Most business leaders... -
Commonwealth Shakespeare Company: To Be, or Not To Be, Digital is the Question
Technology & Operations Case Study11.95View Details Commonwealth Shakespeare Company (CSC) is a performing arts non-profit organization founded in 1996. It has a strong and presumably loyal following for... -
Good Charts, Updated and Expanded: The HBR Guide to Making Smarter, More Persuasive Data Visualizations
Communication Book35.00View Details The ultimate guide to data visualization and information design for business. Making good charts is a must-have skill for managers today. The vast amount...
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Visualizing Hip-Hop Lyrics as Cultural Indicator
Design thinking Digital ArticleGraphics aren’t just an alternative to representation in words. -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
The Condensed September 2015 Issue
Customer experience AudioAmy Bernstein, editor of HBR, offers executive summaries of the major features. -
How the iPad is Like the Tesla Roadster
Design thinking Digital ArticleCourtesy of my dear friend Peer Munck (Founder of MunckMix, a music distributor), I just had my first ride in a Tesla Roadster, the $129,000 electric sports car. It blew me away, because I was reminded what can happen when innovators lovingly create something that has design integrity — by which I mean the solution […] -
If You Want People to Actually Read What You Write
Communication Digital ArticleEver get looped into an e-mail thread on the fifth round and tried to figure out which part you're supposed to read? All you see is a tangle of text chunks... -
Tell Better Data Stories with Motion and Interactivity
Design thinking Digital ArticleWhen it comes to making visualizations, time really is on your side. -
What Moleskine’s Market Position Really Looks Like
Design thinking Digital ArticleHow a rough little visualization won me over. -
Crap Circles
Analytics and data science Magazine ArticleThe most dubious business plan can look solid—even smart—if it’s cast as a virtuous circle. “See, we invest our profits in innovation to create delightful products that customers buy—which generate profits that we invest in innovation!” Who could argue with that? Indeed, the merit of self-reinforcing systems seems so obvious that businesspeople instinctively describe their […] -
Arist: Learning Bit by Bit
Innovation & Entrepreneurship Case Study11.95View Details Arist was a Boston, Massachusetts-based startup with a text message learning platform. It was founded by three undergraduate students and raised more... -
What Data Journalists Need to Do Differently
Technology & Operations Digital ArticleRelying too heavily on the same sources leaves important stories untold.