📢 Check out Ep. 97CX, the latest episode of the Digitally Irresistible podcast! 🎙️ Delve into iQor India's impactful journey in the BPO industry with Maneet Sehgal and Manish Parikh. 🌟 Seasoned leaders in operations, technology, and financial services, Maneet and Manish illuminate iQor India's strategic advancements and pivotal role in delivering exceptional CX solutions globally for both iQor’s clients and internal team members alike. Tune in to hear Maneet and Manish share: • The historical evolution of the BPO industry in India and iQor's key role in its growth. 🌍 • iQor India's extensive service offerings, spanning customer care, digital solutions like chat services, and robust back office support. 💼 • iQor's strategic plans for future growth in India, such as workforce expansion in Noida. 🏢 • Key success factors for iQor India, including a skilled talent pool, cost competitiveness, and supportive governmental policies. 🌟 Explore Ep. 97CX of Digitally Irresistible to uncover iQor India’s essential role in delivering remarkable CX solutions across global industries. https://go.iqor.com/EP97L #iQor #DigitallyIrresistiblePodcast #iQorCX #BPOEvolution #GlobalCXLeadership #DigitalTransformation #SmileWithiQor #India
iQor
Outsourcing and Offshoring Consulting
Fort Lauderdale, FL 90,518 followers
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions.
About us
At iQor, our 40,000 amazing employees spanning 10 countries are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.
- Website
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https://www.iqor.com
External link for iQor
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Fort Lauderdale, FL
- Type
- Privately Held
- Founded
- 1998
- Specialties
- Customer Care, Accounts Receivable Management, BPO Back-Office Services, Medical Device, BPO, Data Analytics, Managed Services, Customer Support, Inbound , Outbound, RPA, Customer Journey Mapping, Call Deflection Strategies, Technical Support, Workforce Management, Intelligent Automation, AI, Virtual Agent, Conversational AI, Business Intelligence, Customer Retention, IVR, Omnichannel, Voice, SMS, Text, In-App Messaging, Social Media Moderation, Content Moderation, CRM, and Unified Agent Desktop
Locations
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Primary
6700 N. Andrews Ave.
Ste. 600
Fort Lauderdale, FL 33309, US
Employees at iQor
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Susan Halvorsen
VP Global Business Development | CX | Customer Journey | Total Experience Management | Patient Experience | PX | Global Business Services | BPO |…
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John Kruper
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Michael Moore
Successful leader with substantial global experience leading CX, Cust Ops, Technology and Digital teams. Proven record of scaling operations…
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John O'Malley
25-year seasoned professional successfully building and leading high performance teams in multiple veritcals.
Updates
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We’re stronger together. ❤️ An iQorian experienced a health scare when they learned they were in need of a liver transplant. They reached out to #iQorQares for medical care assistance to aid in outstanding hospital bills and medical statements since they had exhausted all of their health #insurance coverage. We heard their need for help and were eager to jump in to make this process more manageable for them! Our team is dedicated to helping iQorians around the world overcome and continue moving forward. Make a #donation so we can keep making a difference! 🗺️ https://lnkd.in/e6mzRrUE
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🌟 We’re thrilled to welcome Dave Richter, VP of operations at Silver Star Brands, to Ep. 86 of the Digitally Irresistible podcast! 🎙️ In this episode, Dave unveils his 20+ year journey to CX leadership and shares the secrets behind Silver Star Brands’ exceptional CX in the catalog and e-commerce industry. Get ready to dive into: ✅ A holistic, customer-centric approach to CX. ✅ Seasonal ramping success in partnership with iQor. ✅ How technology is reshaping the future for direct-to-consumer catalog sales. 🎧 Tune in now to discover a visionary partnership forging the future of direct-to-consumer catalog CX! 🚀🌟 http://go.iqor.com/EP86L #CustomerExperience #BPOPartnership #DirectToConsumer #SmileWithiQor
Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand | iQor
https://www.iqor.com
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#iQor invests in the growth of your company with more than smile-worthy work! 😉 We proudly offer our #Banking, #FinancialServices, and #Insurance (BFSI) partners: 🎧 25+ years of industry experience 💼 20% of our business is related to the BFSI industry 🧑💻 30%+ complex back support office is in BFSI With over 40,000+ employees in 10 countries, be rest assured that your #business, our mission, and iQor’s global team will skyrocket your growth. Tap below to learn more about iQor. 👇 https://lnkd.in/eZCEs9k2
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🎉 Exciting News! 🎉 We are thrilled to announce that iQor has won the prestigious 2024 CX Excellence Award in the Change Agents category from NICE! This award recognizes our commitment to leveraging advanced digital solutions to enhance customer journeys. Our Symphony [AI]™ ecosystem and other digital transformation initiatives have been pivotal in optimizing customer experiences, reducing operational costs, and increasing employee productivity. This achievement highlights our dedication to delivering seamless, personalized customer interactions. We congratulate fellow winners Kaiser Permanente and Vera Bradley Customer Service. Learn more about our journey towards future-ready innovation below. https://lnkd.in/eCtSkVPs #iQor #NICE #CXExcellence #DigitalInnovation #CustomerExperience #NICEAwards #CXone #SmileWithiQor
iQor Wins NICE CX Excellence Award for Outstanding CX Innovation | iQor
https://www.iqor.com
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🌟 Celebrating National Health Center Week! 🏥✨ At iQor, we're honored to support health care providers in delivering exceptional patient care. Here's how our partnership made a difference for one of our clients: The Opportunity: Amid rising demand during the global pandemic, a health care provider sought a trusted outsourcing partner to elevate their patient support efforts. They needed to enhance responsiveness while maintaining compassionate care. The Solution: iQor stepped in with a tailored approach, focusing on empathy-driven customer support. We aligned closely with the health care provider's values, implementing workforce management insights, speech analytics, and AI-powered solutions to streamline operations without sacrificing quality. The Results: Together, we achieved remarkable outcomes: 🕒 Reduced average handle time (AHT) by 83% for health care calls and 75% for dental calls. 📉 Lowered abandon rates by 50%. 🌟 Enhanced quality scores by 6% above targets through targeted coaching and analytics. 👥 Maintained low attrition (~4%), fostering a team committed to patient-centric care. Our collaboration goes beyond outsourcing; it's about building lasting trust and delivering meaningful patient experiences. Join us in celebrating health care heroes this National Health Center Week! https://lnkd.in/eaiYD4V3 #iQor #NationalHealthCenterWeek #HealthCareHeroes #CustomerExperience #BPO #HealthCareSolutions #EmpathyInAction #SmileWithiQor
Building Trust With a Health Care Brand Through Compassionate Patient Support | iQor
https://www.iqor.com
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💡 Did you know managing seasonal peaks like holidays or product launches requires a strategic staffing approach? Peak periods see a surge in customer queries and orders, demanding scalable staffing solutions. A BPO partnership ensures seamless scalability with skilled agents ready to handle spikes and maintain customer service excellence. 😊 🔍 Discover the ultimate guide to outsourced seasonal staffing in our e-book. Learn about CX technology, recruitment strategies, and supporting remote teams. Ready to elevate your seasonal staffing strategy? Download our e-book to unlock the tools for stress-free, revenue-boosting success! https://lnkd.in/e4gnH2hp #iQor #SeasonalStaffing #Holidays #ProductLaunch #BPO #CustomerExperience #DigitalTransformation #BusinessStrategy #SmileWithiQor
The Ultimate Guide to Seasonal Staffing for BPOs | iQor
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Ep. 80 of the Digitally Irresistible Podcast features Senior Director of Operations and Country Lead of iQor Colombia, Fabian Garcia. After discovering his passion for the BPO industry, Fabian distinguished himself as an excellent leader willing to cheerfully invest in his team’s career growth and development. iQor invited Fabian to spearhead the company’s first nearshore launch in South America with iQor Colombia. Fabian’s adept hiring and management abilities and responsiveness to client needs have strengthened trust in our nearshore operations and contributed to our early success in this new nearshore location. Tap the link below for the full story on how Fabian harnesses the unique talent and culture of Medellín’s workforce to create favorable outcomes for clients through irresistible CX in iQor Colombia. https://lnkd.in/ewAsBHaX #customerservice #nearshoring #iQorColombia #smilewithiQor
Ep. 80: iQor's Nearshoring Success in Medellín, Colombia, Harnesses Talent and Culture | iQor
https://www.iqor.com
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Discover how iQor transforms customer experiences in the travel and #HospitalityIndustry! 🌍✈️ Our innovative solutions ensure seamless interactions, enhance #CustomerSatisfaction, and drive loyalty. From reservations management to general inquiries, we deliver excellence at every touchpoint. Partner with i#Qor for a superior travel and hospitality customer experience. 😁 Learn more: https://lnkd.in/ethFi5ms.
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We truly Qare about our team members. ❤️ Recently, one of our dedicated employees was on unpaid medical leave for five months, which led to accumulating debt. They reached out for assistance with their back rent and electricity bill to keep their home stable during this challenging time. Thanks to iQor Qares, our nonprofit organization, we were able to step in and help. Together, we can make a difference and support our iQorians and their families through tough times. 👇 https://lnkd.in/e6mzRrUE #iQor #iQorQares #StoriesOfSupport #Community
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