Great and Fast support
Date of experience: August 06, 2024
Company activitySee all
Reviews4.8
881 total
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Hands down the best customer service…
Hands down the best customer service from Raul - I’m so impressed. Will definitely use these services.
Date of experience: June 11, 2024
Reply from bunny.net
HI James, We're always happy to go the extra mile for our customers, especially when it involves helping to bring a client's vision to reality, And Raul seems to have certainly done that!
Thank you for your positive feedback!
Kind regards,
Bryan
Technical Support Manager
The fast answer
The fast answer, really useful. Even though with my password issue, I could solve it because I found my notes about my password.
Date of experience: June 12, 2024
Reply from bunny.net
Hi Eleonora, Very glad the team could assist with your password issue and grateful to you for taking the time to let us know about your experience, if we could make your experience any better in the future please let us know.
Kind Regards,
Bryan
Technical Support Manager
Knowledgeable, thorough and quick.
Support team was responsive and helpful, most especially Renz who was extremely knowledgeable, thorough, kind and quick. Renz far exceeded the best of professional standards. Many thanks!
Date of experience: April 18, 2024
Reply from bunny.net
Hello Kathryn,
Thanks for taking the time to provide this feedback, it is very much appreciated, and great to hear Renz was able to assist with your integration project! if you need any other assistance please get in touch.
Kind Regards,
Bryan - Technical Support Manager
Fast as lightning
I had a technical problem. I sent a ticket and within 12 hours everything was resolved. Faster and better, impossible. Thank you so much
Date of experience: June 04, 2024
Reply from bunny.net
Hi Angel,
Very happy to see the team could assist getting your site back up and running, thanks for letting us know.
Kind regards,
Bryan
Technical Support Manager
quick, nice and competent answer
Date of experience: July 30, 2024
Reply from bunny.net
Hello Marc,
Your feedback is important to us. Thanks for letting us know how we did, and we hope you figured our your compression needs, if we can assist in any other way please let us know, We strive to provide the best service possible.
Kind regards,
Bryan
Technical Support Manager
Great support by the Bunny Team
Great support by the Bunny Team. They were very fast answering my ticket and resolving the issue.
Date of experience: June 21, 2024
Reply from bunny.net
We appreciate your kind review and 5-star rating! Thrilled the guys could assist with the key rotation and getting you back up and running! Thank you for your trust in our team.
Kind Regards,
Bryan
Technical Support Manager
Reply from bunny.net
Hi,
We appreciate you taking the time to provide feedback. We hope your new project is progressing well and if we can provide any further inforamtion on bunny.net services to assist then please let us know.
Kind regards,
Bryan
Technical Support Manager
I give a rating of 5
I give a rating of 5. I had a few questions and all my questions were solved in a few minutes. Many thanks especially to the operator Tilen from Slovenia. Thank you, you are the best! Now my website is even faster vjeraufanjeljubav.com.hr
Date of experience: March 23, 2024
Great humans, great product.
Great humans, great product, super quick support. They were super fast in responding, knowledgeable, and kind.
Date of experience: June 08, 2024
Reply from bunny.net
Hello, We're thrilled to hear our team provided you with a smooth experience on your first interaction with the service desk, good luck with your migration and please let us know if we can assist in any way! Thank you for choosing us for your CDN needs!
Kind Regards,
Bryan
Technical Support Manager
I recently had the pleasure of working…
I recently had the pleasure of working with Support Guy's Tomas, and I couldn't be more satisfied with the service I received.
Date of experience: June 30, 2024
Reply from bunny.net
Hello Levon,
Thanks for the positive feedback, great to know the team is performing well! Looks like quiet the project you are working on, if we can help further please don't hesitate to let us know!
Kind Regards,
Bryan
Technical Support Manager
Suddenly suspended account
Suddenly suspended account. contacted them after one automated reply they stopped responding and deleted my account all together. basically a scam. stay away.
Date of experience: May 06, 2024
Great experience
Tilen was straightforward and provided me with exactly what I requested. Excellent support. Thank you bunny.
Date of experience: June 11, 2024
Reply from bunny.net
Hi Sergej, It's fantastic to hear that support was able to dive into the nitty-gritty of your technical request and provide a solution. Thanks for taking the time to let us know.
Kind regards,
Bryan
Technical Support Manager
Response was apt
Response was apt, professional and helpful. I enjoyed that.
Date of experience: July 22, 2024
Reply from bunny.net
Hi Sadiq,
We appreciate your positive feedback on the service the team provided. It's our mission to offer reliable and efficient solutions and we're thrilled you enjoyed your interactions with us!
Kind Regards,
Bryan
Technical Support Manager
Super responsive and smart support!
It's never a bad experience to reach out to Bunny's support. I almost enjoy having an issue with them!
Date of experience: May 24, 2024
Reply from bunny.net
Hi Niko,
We're blushing! We're so happy to hear you enjoyed your interaction with our support team. Thank you for the kind words.
Kind Regards,
Bryan
Technical Support Manager
I transferred all my online courses…
I transferred all my online courses from vimeo to Bunny 5 months ago. Didn't regret it one moment!
Much better pricing and great support. Thank you
Date of experience: April 19, 2024
Reply from bunny.net
Hi Nora,
Thanks for the feedback and the confidence you show in the Bunny.net services, it’s really appreciated!
Kind Regards,
Bryan – Technical Support Manager.
Incredible support
the doc should be improved to be more clear and detailed. However the support is amazing. First time I’ve seen such fast and helpful support
Date of experience: May 28, 2024
Reply from bunny.net
Hello, your feedback on our team's attempt at providing top-notch support is wonderful to hear, We are continually reviewing our customer facing documentation and agree the section you are referring too could be a little clearer, we will work on it and thank you for bringing it to our attention.
Kind Regards,
Bryan
Technical Support Manager
Great speed for websites everywhere
Thank you Bunny team for creating a great product that helps my website webchuyenghiep247 have fast access anywhere in the world.
Date of experience: March 27, 2024
They are awesome
Since I've been using Bunny net, for about two years, I've needed support twice and they were amazing. One of the times it was on a Sunday, I even thought I would only get a response the next day, it was a minute or two later. In fact, it was like that the two times I contacted them. Support is fast, super friendly, knowledgeable and helpful. They do everything in their power to help us. Very very good.
Date of experience: April 23, 2024
Reply from bunny.net
Hi Vanda,
Thanks for the feedback, its great to hear you are still pleased with us after nearly 2 years, the team is here to support you 24/7 so let us know if you have any queries at any time!
Kind Regards,
Bryan – Technical Support Manager.
Simple
Simple, all in one solution although still has some important features to add.
Date of experience: May 28, 2024
Reply from bunny.net
Hi Francisco, We are continually growing our service offerings and you taking the time to let us know what services really matter to you is very helpful in letting us know where to priorities our efforts, the request you made is in beta currently and will hopefully be released soon!
Kind Regards,
Bryan
Technical support manager