881 total
Great customer service. They were quick to respond, kind, and knowledgable. The platform is easy to use. I like the security feature for storage as well.
Date of experience: June 29, 2024
Reply from bunny.net
Hello Barbara,
We appreciate the positive feedback! Glad the team could assist with the download issue and very Happy to know you’re pleased with our service. Please let us know if you have any more queries.
Kind Regards,
Bryan
Technical Support Manager
We accidentally changed the email address of our account, and we didn't know about it. As always we received professional and fast help. We're happy to be here at Bunny.
Date of experience: June 12, 2024
Reply from bunny.net
Hi Tibor, and here are bunny.net we're thrilled to have you!
Very glad to hear the mix up was sorted out swiftly and you regained access, thanks for taking the time to let us know, it means a lot.
Kind Regards,
Bryan
Technical Support Manager
Support Is Excellent
Renz replied to my inquiry quickly and resolved my question.
Date of experience: July 18, 2024
Reply from bunny.net
Thanks Matt, that's exactly what we are aiming for ;) we appreciate you taking the time to let us know and if you have any queries on your bunny.net journey in the future you know where to find us!
Regards,
Bryan
Technical Support Manager
Fast, friendly, and knowledgeable support. It took ~20 minutes to hear back that I had reported a valid bug, it was being escalated to the engineers, and I was offered a workaround to use in the meantime. I'm really impressed!
Date of experience: May 30, 2024
Reply from bunny.net
Hello John,
Your kind words about our team's responsiveness and positive attitude are music to our ears. Thanks for helping us improve the network and sharing your experience!
Kind Regards,
Bryan
Technical Support Manager
As a person with minimal knowledge about CDN, DNS etc. it can be overwhelming setting all this up. And yes, Bunny.net has all the geek-tools. But what sets them apart is their support. They are specialists, very patient and take you by the hand until it’s solved and you know what to do yourself next time.
Date of experience: May 30, 2024
Reply from bunny.net
Hi Bart,
Here in Bunny we're about building relationships with our customers and helping you and your business grow with care and focused attention, until you're ready to use our geek-tools ;)
Your review makes us feel like we're succeeding, Thank you.
Kind Regards,
Bryan
Technical Support Manager
Hands down, the best customer service I've ever experienced by any business. Their services and prices are perfect as well. An extremely well run company by people who obviously know what they're doing! Absolute experts. I highly recommend BunnyCDN.
Date of experience: March 17, 2024
They've sold my ticket within half an hour! The support is insanely fast!
Date of experience: July 19, 2024
Reply from bunny.net
Hi Kata,
We're pleased that our support team could respond to your needs swiftly. Providing timely assistance is a priority for us, and we're glad it made a difference for you! We hope your trial of the services is going well and if we can assist in any other way please let us know.
Regards,
Bryan
Technical Support Manager
They had a lot of patience and were always friendly and accommodating.
Date of experience: July 23, 2024
Reply from bunny.net
Hello Mario,
Thank you for letting us know! We're here to support you in all your CDN endeavors, so no time was "stolen" ;)
Best of luck with your launch! If you need any assistance, please don't hesitate to reach out to us.
Kind Regards,
Bryan
Technical Support Manager.
The support from BunnyCDN has been second to none. All the support guys have been really good in supporting me with a set up issue. I was almost ready to give up but they have sorted out my issue. They are very quick to respond to emails. I would recommend BunnyCDN to any blogger or website owner.
Date of experience: May 09, 2024
Reply from bunny.net
Hello Mr T
We appreciate you taking a moment to leave this kind review! Our team works hard to provide excellent service, and it's always great to hear when we've made a difference.
Kind Regards,
Bryan
Technical Support Manager
Renz, Tomas, and Tilen were very helpful with video streaming errors. Currently everything is going perfectly. Even to my frequent questions, they always responded kindly and quickly. Thank you. 👍
Date of experience: April 09, 2024
Reply from bunny.net
hello,
we are very pleased to hear your service is running well, and thanks very much for taking the time to let us know how you got on with your streaming support case.
Kind Regards,
Bryan - Technical Support Manager
Quick and competent support
I had a bug which requited imminent action. Note that I am on the basic support plan. Just after about ten minutes a competent support agent answered and figured out using my help and a couple of messages later a solution.
Date of experience: March 18, 2024
Bunny.net says, "The Global Content Delivery Platform That Truly Hops," and none of that is a lie!
Their DNS is absolutely fantastic to use and incredibly straightforward! If your concern is all about that last millisecond of latency, then without a doubt, bunny.net is the fastest out there!
The CDN platform is also fantastic to use! Your content reaches your customers in no time! The only bit of criticism I can offer about the CDN is that the DDoS protection isn't yet optimal. Even with small, free stressors, you can easily take the website offline. I've already discussed this with them via a ticket, and they're hopefully releasing their custom WAF this summer! I'm incredibly excited!
Speaking of tickets, I can't ignore that. Bunny's responses, with an average wait time of 10 minutes, are simply the fastest I've ever seen! They're incredibly eager to help and go to great lengths to find and resolve the issue. 11/10 support!
I'll remain a customer of bunny, and I have no intention of leaving! Let's hop even faster!
Date of experience: March 31, 2024
The services offered are very good, the support team is extraordinary, we had a problem that was more difficult to solve, but we managed to solve it together. Very good and fast communication. I recommend Bunny.net with all confidence. This is what a support team should look like everywhere.
Date of experience: March 23, 2024
Date of experience: July 31, 2024
Reply from bunny.net
Hi Liron,
Thank you for completing the survey. Glad the team could assist in getting you back into the system and best of luck with your new venture, if we can help you know where to find us!
Kind regards,
Bryan
Technical Support Manager
The customer service of this company is the worst. Because even if you tell them you want to cancel your account they will not cancel it for you. Meaning you have to keep an active subscription and they will keep emailing you that you have to pay to keep the membership when requested multiple times to delete my information from their database multiple times.
Hopefully they will now take action and remove my data from their database as I have requested multiple times.
I recommend you stay as far as you can from this company, because they do not take customer privacy seriously
Date of experience: March 24, 2024
They responded quickly on my questions regarding pullzone and direct files. They gave good instructions!
I am very happy about the customer support and tech help. If you are not that tech-savvy they can still answers questions for you to set up your service with them!
Date of experience: March 21, 2024
From the moment I sent in my help ticket I was met with responsiveness, courtesy, and helpfulness. Not being tech savvy, the ideas that were suggested and troubleshooting I was a part of was presented to me in a way I could understand.
Date of experience: May 08, 2024
Reply from bunny.net
Hi Kori,
Your feedback means the world to us. We're so glad to hear you had a positive interaction with our support team. Thank you for choosing us!
Kind Regards,
Bryan
Technical Support Manager
Bunny.net is very reliable, efficient and fast.
They got us setup with video streaming and DRM in no time.
When you have a problem, support is quick to respond, at any time, day or night.
The pricing is very fair and affordable, and the features you get for their low prices compete with the most advanced CMS platforms and DRM providers.
Out of the many companies we have spoken to and worked with, Bunny.net is the best.
Date of experience: April 12, 2024
Reply from bunny.net
Hello Christian,
Thank you for taking the time to let us know the results of your interactions with support, it was great to hear the collaboration was successful and we look forward to working with your team in the future.
Kind Regards,
Bryan - Technical Support Manager
Date of experience: July 29, 2024
Reply from bunny.net
Hi Cong,
Thanks for sharing your experience! We’re happy to know that you had a positive experience with support and the team could assist with your CORS issue. Your feedback is crucial for our continuous improvement and much appreciated!
Kind regards,
Bryan
Technical Support Manager
Great Customer Service, Highly recommend using Bunny! They responded to any questions I had within minutes and are very helpful!
Date of experience: June 23, 2024
Reply from bunny.net
Hi Pointcraft Team,
Thank you for the fantastic review! We are pleased to hear that our team’s efforts met your expectations.
Kind Regards,
Bryan
Technical Support Manager
