3,406 total
Excellent service provided by the Representative. She was kind, friendly and patient. Explained the plan in detail. Answered all my questions. Thank you
Date of experience: July 16, 2024
Reply from Cinch Home Services
Maria -We aim to provide a seamless warranty experience and that starts with enrollment experts to answer your home warranty questions to ensure Cinch meets all your needs. Thanks for sharing! - Billie
The customer service person was polite and even though the price was higher my son recommended them. So, I felt good about giving them a try if I need service anytime in the immediate future.
Date of experience: July 20, 2024
Reply from Cinch Home Services
Ronald, We appreciate your valuable feedback and are thrilled to hear that your son recommended you to Cinch. Thank you for choosing us!
I was interested in your company after receiving an email. Talked with Renae Adams. She could tell I was a bit hesitant.
She explained the coverages, how claims were handled, price, deductible etc. The coverages and price were less than what I had with my utility company. I was looking because I had an issue with a claim. I was comfortable signing up as I had 31 days to review policy and cancel if I wanted to. To cancel later on it would only cost $25. Anxious to get policy.
She told me that the company had been around for 45 years and changed names to Cinch.
Date of experience: July 11, 2024
Reply from Cinch Home Services
Pam, We strive to provide courteous and helpful service every step of the way to ensure you get the coverage you need! Thank you for sharing your experience with us! - Amanda
This place sucks. Total scam! I call every year for the same problem and they put a bandaid on it and keep charging a deductible. If they don’t fix it this time, I am canceling! This CEO has to create a better vision for these incompetent souls.
Update: Their offshore agent lied to me about my appointment date, refused to let me talk to a manager (no escalation path), and refused to let me speak to an onshore agent. This company is awful and I can’t wait to cancel. I’m also writing the CEO! Do not use this company!!!!!!!
Date of experience: July 08, 2024
Reply from Cinch Home Services
Delilah, We're sorry to hear that you are displeased with your claim experience. Our records show that it has been over year since your last claim on the item. We guarantee our providers work for 180 days so that if the repairs are unsuccessful, you would not pay another service fee for the same issue should it occur within a 6-month timeframe. We can follow up after your scheduled appointment for next steps.
Hearing all that you have to offer for home service!
Date of experience: August 02, 2024
Reply from Cinch Home Services
Our goal is to help alleviate the financial burden that come along with major home repairs, and we understand how stressful managing those can be. We are pleased to know we are able to give you peace of mind by becoming one of our valued customers. - Billie
Update: Finally after writing this review and reviewing them on other sites they approved the replacement within 3 days. Its insane that I had to go through all this to get the work done, we had a bunch of days where it was over 100 degrees w/o the AC and nothing from cinch.
Stay the hell away, my AC has been broken for 5 weeks, they sent out 2 contractors to look at it. Both said the system needs to be replaced and cinch is not approving or declining the claim. I call them every business day the agents tell me to please be patient and they're making my case a priority but so far nothing. Its close to 100 degrees here. I've been a paying customer for 10 years this has been a nightmare.
Date of experience: May 31, 2024
Reply from Cinch Home Services
Mina, we apologize for the delay in processing your claim. Following your feedback, we have identified your account and have appointed a resolution specialist to expedite the matter. We will reach out to you with an update at the earliest opportunity today. Best regards, Amanda.
The representative to whom we spoke was very helpful, answered all of our questions, and made us feel comfortable with our investment in this home warranty.
Date of experience: July 24, 2024
Reply from Cinch Home Services
Sue & John, We are thrilled that you have chosen Cinch and have trusted us to provide peace of mind for your home warranty needs. We know how stressful managing home repairs can be and our ultimate goal is provide reliable service to homeowners like you. Thank you for sharing your experience! - Amanda
I think these are fake reviews, Look at the other companies reviews and definitely look at YouTube. Use search words like the company name in question and scammers. Our A/C broke 07-14. It's now the 29th and they keep lying to us about fixing it. I would not recommending ANY HOME WARRANTY COMPANY. They're all probably running the same game on people. It's a shame, companies like that should be put out of business forever
Date of experience: June 29, 2024
Reply from Cinch Home Services
Joseph, Please know that we recognize the urgency of having a working air conditioning system and would like to provide personal assistance in resolving this matter. We have located your account, and a member of our leadership team will contact you directly. Sincerely, Dena
My local Sam’s had someone selling Cinch Home Services for a discount. I thought I would give them try. TERRIBLE DECISION! My air conditioning went out 3 days ago. I have been calling them and trying to get someone out. They either can’t get hold of anyone or have it sent to “dispatch” who only communicate through email. Still nothing set up. Sitting in the heat on July 3. They can’t get an appointment set up till end of July. Save your money and headaches. Everyone I speak has a foreign language accent, so probably just outsourcing to people in other countries to take the calls. Negative review if I could.
Date of experience: July 03, 2024
Reply from Cinch Home Services
Karin, Please know we hear your concerns, and would like to convey that the experience you have described is not reflective of the type of service we aim to deliver. We have located your account, and will have a member of our leadership team contact you directly to assist with a resolution. Sincerely, Dena
No pushy salesmanship - I had held on to the paperwork and was glad for the call. Hope I never need to make a claim but feel more secure with this plan
Date of experience: July 20, 2024
Reply from Cinch Home Services
Kathryn, We aim to make managing home repairs easy and this starts with a simple enrollment process. We're delighted to hear the representative answered all of your questions and we're happy to hear Cinch provides you with peace of mind! - Amanda
After having my refrigerator diagnosed by a repair company I was told that the compressor needed to be replaced. After giving all the food in my refrigerator and freezers away and after eating out of a cooler for a whole week, I got a 2nd opinion and come to find out there wasn't anything wrong with my compressor, it just needed to be reset which I did but apparently I didn't do it long enough. After me calling for close to a week Brooklyn (Cinch Representative) came into the picture got the claim approved for repairs but by that time the refrigerator was back working just fine. I let Brooklyn know what had happened and that I'd follow up with her in a day or so with confirmation that my refrigerator was indeed fine. Well she called me today to check and see if the repair company had reached out to me to set an appt for the repair. I let her know that all was well with the refrigerator so no repairs was needed. I also suggested that she reach out to the repair company to let them know that their technician was lazy and misdiagnosed my refrigerator. She was awesome and took action after getting wind of the back and forth I was dealing with. So thank you Brooklyn for your superb customer service, there should be more like you. 👏🏾
Date of experience: July 22, 2024
Reply from Cinch Home Services
We value your feedback and are happy to hear Brooklyn was able to resolve this for you.
THE WORST CUSTOMER SERVICE
We have been a paying customer for 10 years through Sears Home Warranty/Cinch. We have the whole home warranty ($76.99/month) to include our HVAC system. Our air conditioner died and I filed a claim on June 19th 2024 - it is now July 9th and we still do not have a new unit and no one can tell me WHEN we will. Our local provider has not recieved the parts from SHW/Cinch and customer service cannot tell me when they will. So my family is living/sleeping in our basement. I know this is a first world problem, but when you pay for a warrantly (over $9k in 10 years) you expect services to be rendered for payment. Or at the very least, reimbursed so we can buy our own AC and have it installed.
We will be cancelling our warranty and I will NEVER recommend SHW/Cinch to anyone!
Date of experience: July 09, 2024
Reply from Cinch Home Services
ML, We're sorry to hear that your claim has been delayed. We were able to locate your account and will have a resolution specialist reach out to you personally to assist you. Sincerely, Amanda
Beginning in March 2024 I experienced a water leak in my Bosch Dish Washer. As a Sears Home Warranty customer for five years, I placed a claim to get my Dish Washer repaired. Three Months, eight service calls and three different technicians. still my dishwasher has not been repaird or replaced. Technicians have given up and called twice stating washer needs replaced. To assist my wife in her pain management, and after three months I had to turn to a replacement unit of which I paid for out of my pocket. After paying Cinch Home services $1000.00. Really!!!!
Date of experience: June 01, 2024
Reply from Cinch Home Services
Warren, We're sorry to hear that this was your experience. My team wants to help make things right. We located your account and a resolution specialist will look into this and follow up with you personally. Sincerely, Amanda
Customer Service provides wrong information to sell the products. Also customer service has no knowledge of what is in the contract.
Date of experience: July 20, 2024
Reply from Cinch Home Services
We are sorry to hear that you feel this way. If there is anything we can do to help you, please send an email to erelations@cinchhs.com with your phone number and email address and we'll reach out directly! - Billie
Everything was explained clearly and Shannon was professional and helpful
Date of experience: July 30, 2024
Reply from Cinch Home Services
Our goal is to make managing home repairs easy. We're thrilled that Shannon provided exceptional service and support. Thank you for sharing your experience. - Billie
The enrollment was very seamless. Waiting to see how customer service works when assistance is needed. Thank you
Date of experience: July 16, 2024
Reply from Cinch Home Services
Our goal is to make managing home repairs easy and that starts with a simply straightforward enrollment experience! We hope to have you as our customer for many years to come! - Billie
Our a/c went out. We filed a claim and they told us to find our own repair company. We found one and they said the unit needed to be replaced. We submitted the estimates but are waiting and waiting and waiting for a response. When you call in they just give you the run around and say they can not communicate with the people who are reviewing the claims, which is ludicrous!
Date of experience: June 23, 2024
Reply from Cinch Home Services
Julie, we regret to learn that there has been a delay in processing your claim. We are eager to assist you. Kindly send your contract details to erelations@cinchhs.com, enabling us to identify your account and provide you with personal assistance. - Amanda
I have been looking at so many different companies to get a home warranty after buying my first home to find the best company with the best price and the best coverage. As soon as I found Cinch I knew right away this is who I was going to choose. Their monthly prices are amazing and they cover more than any other company out there. Not to mention their deductible, even at its highest, is very reasonable. So I knew right away Cinch was the one and I purchased their highest plan in a heartbeat. I’m so glad I heard about them and chose to go with them. The process was easy and straight forward and they explained everything as to when it would start and what to expect during the purchase process. Couldn’t have asked for a better experience.
Date of experience: June 28, 2024
Reply from Cinch Home Services
Bree, it's wonderful to hear that your experience has been positive. Thank you for taking the time to share your thoughts with us. - Amanda
I had a very good overview with the representative, Shannon Lee. I was evaluating about 10 home warranty insurance companies. Cinch was slightly more expense, but I decided to go with Cinch because I felt their customer support will be best.
I hope to be correct.
Date of experience: June 16, 2024
Reply from Cinch Home Services
We are excited to welcome you to the Cinch family! We are honored that you selected us as your best fit after evaluating other companies. We are pleased to hear that our representative provided you with detailed information about our offerings. Providing a positive customer experience is our top priority for all our customers. Thank you for sharing your feedback! - Jasmine
Air conditioning has been broken for over 4 months now. I put my claim in on March 9th 2024 and they have been out 4 times still do not have working ac why do I pay all this money towards a home warranty that literally
Does absolutely nothing. Get the run around when I call. Do not recommend cinch at all.
Date of experience: July 03, 2024
Reply from Cinch Home Services
Anthony, We understand the urgency of having a working air conditioning system in the summer months, and would like to take this opportunity to turn your experience around. Just send us an email to erelations@cinchhs.com with your full property address so that we can verify your account, and we'll have a member of our leadership team contact you directly. Sincerely, Christine
