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Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Building a Game-Changing Talent Strategy
Organizational Development Magazine ArticleWhen most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock... -
Office of Strategy Management
Strategy & Execution Magazine ArticleThere is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,... -
Coming Up Short on Nonfinancial Performance Measurement
Decision making and problem solving Magazine ArticleTracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job. -
Using the Balanced Scorecard as a Strategic Management System
Balanced scorecard HBR BestsellerBuilding a scorecard can help managers link today’s actions with tomorrow’s goals. -
Saving Money, Saving Lives
Strategy & Execution Magazine ArticleIn 1996, Duke Children's Hospital was in serious trouble. Its $11 million annual operating loss had forced administrators to make cutbacks. As a result,... -
Having Trouble with Your Strategy? Then Map It
Balanced scorecard Magazine ArticleThe key to executing your strategy is to have people in your organization understand it—including the crucial but perplexing processes by which intangible assets will be converted into tangible outcomes. Strategy maps can help chart this difficult terrain. -
Managing Alliances with the Balanced Scorecard
Strategy & Execution Magazine ArticleFully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models.... -
The Balanced Scorecard: Measures That Drive Performance
Balanced scorecard Magazine ArticleThe balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel. -
The Explainer: The Balanced Scorecard
Strategy & Execution VideoRobert S. Kaplan and David P. Norton's seminal framework--in under three minutes. -
Having Trouble with Your Strategy? Then Map It (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIf you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads... -
How to Implement a New Strategy Without Disrupting Your Organization
Strategy & Execution Magazine ArticleThroughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization... -
Measuring the Strategic Readiness of Intangible Assets (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
8 Reasons Companies Don't Capture More Value
Finance & Accounting Digital ArticleIt's not just about innovation; it's maximizing what you already have. -
The Emerging Capital Market for Nonprofits
Organizational Development Magazine ArticleWhy is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,... -
Using Scorecards for Governance in the Corporate and Public Sector
Strategy & Execution Digital ArticleI didn't anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public... -
Measuring the Strategic Readiness of Intangible Assets
Strategy & Execution Magazine ArticleMeasuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting.... -
Lean Strategy
Strategy & Execution Magazine ArticleStrategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship... -
The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How To Measure Your Company's Risk in a Downturn
Strategy & Execution Digital ArticleThe crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...
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Transworld Auto Parts (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
China Sourcing Group: Delivering on Time
Leadership & Managing People Case Study11.95View Details In 2004, U.S.-based China Sourcing Group, which specialises in premium and gift products, established a sourcing office in Shanghai. The Shanghai office... -
Johansen's: The New Scorecard System-Northwest Regional Manager (Handout 8)
Finance & Accounting Case Study5.00View Details Handout 8 for UV6911. -
MacAfee Building Supply: Improving Performance Across Retail Stores (A)
Leadership & Managing People Case Study11.95View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
Amanco: Developing the Sustainability Scorecard
Strategy & Execution Case Study11.95View Details Describes the challenges of using the Balanced Scorecard to implement a triple-bottom-line strategy for delivering excellent economic, environmental,... -
Mobil USM&R (A1)
Finance & Accounting Case Study11.95View Details First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original... -
Frameworks for Dialogue and Research about Social Impact Investing
Innovation & Entrepreneurship Case Study8.95View Details Social Impact Investment is a rapidly expanding field, but terminology in the field is poorly defined and imprecise. This note suggests frameworks that... -
Preparing a Budget
Finance & Accounting Book9.95View Details A budget is a financial action plan for an organization. This guide will teach you how to: - Forecast future business results, such as sales volume, revenues,... -
City of Charlotte (B)
Finance & Accounting Case Study5.00View Details This case shows how two operating departments-transportation and police-translate the high-level corporate scorecard for the city into departmental balanced... -
MacAfee Building Supply: Improving Performance Across Retail Stores (C)
Leadership & Managing People Case Study5.00View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
Mobil USM&R (C): Lubricants Business Unit
Finance & Accounting Case Study5.00View Details The general manager of a Lubricants Business Unit in Mobil's U.S. Marketing and Refining division launched a project to develop a Balanced Scorecard (BSC)... -
ProntoWash: Washing the World's Cars to a Tango Beat
Leadership & Managing People Case Study11.95View Details ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent... -
Interfaith Partnership for the Homeless
Strategy & Execution Case Study11.95View Details Janine Robitaille, Executive Director of Interfaith Partnership for the Homeless (IPH), contemplated the future of the non-profit organization she had... -
Performance Management at Afreximbank (B)
Management Case Study5.00View Details -
Wells Fargo Online Financial Services (A)
Finance & Accounting Case Study11.95View Details Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and... -
Western Chemical Corp.: Divisional Performance Measurement (A)
Finance & Accounting Case Study11.95View Details The president and controller of Western Chemical Corp. are discussing the best way to measure and report performance of foreign subsidiaries. One subsidiary... -
CIGNA Property and Casualty Reengineering (A)
Technology & Operations Case Study11.95View Details Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's... -
The Little Black Book of Innovation, With a New Preface: How It Works, How to Do It
22.00View Details Innovation may be the hottest discipline around today--in business circles and beyond. And for good reason. Innovation transforms companies and markets.... -
Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard
Finance & Accounting Case Study11.95View Details In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource... -
Store24
Finance & Accounting Case Study11.95View Details Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy.
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What's Missing from Your Scorecard? Eight Vital-but Often Overlooked-Metrics
Strategy & Execution Other Article9.50View Details Everyone, even companies with model Balanced Scorecards, struggles with developing performance metrics. Many organizations don't properly account for... -
Transworld Auto Parts (B)
Finance & Accounting Case Study5.00View Details Supplements the (A) case. -
Linking Executive Compensation to Climate Performance
Innovation & Entrepreneurship Digital ArticleClimate change has risen to board level on the corporate agenda. Under pressure from institutional investors, companies are reformulating their strategies... -
China Sourcing Group: Delivering on Time
Leadership & Managing People Case Study11.95View Details In 2004, U.S.-based China Sourcing Group, which specialises in premium and gift products, established a sourcing office in Shanghai. The Shanghai office... -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Johansen's: The New Scorecard System-Northwest Regional Manager (Handout 8)
Finance & Accounting Case Study5.00View Details Handout 8 for UV6911. -
MacAfee Building Supply: Improving Performance Across Retail Stores (A)
Leadership & Managing People Case Study11.95View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
Amanco: Developing the Sustainability Scorecard
Strategy & Execution Case Study11.95View Details Describes the challenges of using the Balanced Scorecard to implement a triple-bottom-line strategy for delivering excellent economic, environmental,... -
Mobil USM&R (A1)
Finance & Accounting Case Study11.95View Details First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original... -
Frameworks for Dialogue and Research about Social Impact Investing
Innovation & Entrepreneurship Case Study8.95View Details Social Impact Investment is a rapidly expanding field, but terminology in the field is poorly defined and imprecise. This note suggests frameworks that...