🚀 Big news at iQor! 🌟 We're thrilled to announce a new chapter in our journey as Mill Point Capital agrees to acquire a majority stake in our company. This partnership will fuel our continued growth and enhance our innovative customer engagement solutions. Get ready for an even stronger iQor! 🚀 👏 Here's to new beginnings and continued operational excellence in creating meaningful employee and customer experiences worldwide! 💼 🔗 Learn more at www.iQor.com and check out Mill Point's vision at www.MillPoint.com. https://lnkd.in/e44Kahx4 #iQor #MillPointCapital #Partnership #BPO #CustomerExperience #Innovation #SmileWithiQor
iQor
Outsourcing and Offshoring Consulting
Fort Lauderdale, FL 89,102 followers
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions.
About us
At iQor, our 40,000 amazing employees spanning 10 countries are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.
- Website
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https://www.iqor.com
External link for iQor
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Fort Lauderdale, FL
- Type
- Privately Held
- Founded
- 1998
- Specialties
- Customer Care, Accounts Receivable Management, BPO Back-Office Services, Medical Device, BPO, Data Analytics, Managed Services, Customer Support, Inbound , Outbound, RPA, Customer Journey Mapping, Call Deflection Strategies, Technical Support, Workforce Management, Intelligent Automation, AI, Virtual Agent, Conversational AI, Business Intelligence, Customer Retention, IVR, Omnichannel, Voice, SMS, Text, In-App Messaging, Social Media Moderation, Content Moderation, CRM, and Unified Agent Desktop
Locations
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Primary
6700 N. Andrews Ave.
Ste. 600
Fort Lauderdale, FL 33309, US
Employees at iQor
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Susan Halvorsen
VP Global Business Development | CX | Customer Journey | Total Experience Management | Patient Experience | PX | Global Business Services | BPO |…
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John Kruper
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Michael Moore
Successful leader with substantial global experience leading CX, Cust Ops, Technology and Digital teams. Proven record of scaling operations…
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John O'Malley
25-year seasoned professional successfully building and leading high performance teams in multiple veritcals.
Updates
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Discover how Symphony [AI]™ harmonizes Generative AI with an irresistible human experience at iQor. 😁 By integrating advanced digital CX with our commitment to innovation, flexibility, and excellence, we elevate organizational efficiency and enrich our value-driven customer service culture. Tap below to learn more. ⬇️ https://lnkd.in/dNXhjUhH #iQor #SymphonyAI #CX #AI
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📢 Check out Ep. 97CX, the latest episode of the Digitally Irresistible podcast! 🎙️ Delve into iQor India's impactful journey in the BPO industry with Maneet Sehgal and Manish Parikh. 🌟 Seasoned leaders in operations, technology, and financial services, Maneet and Manish illuminate iQor India's strategic advancements and pivotal role in delivering exceptional CX solutions globally for both iQor’s clients and internal team members alike. Tune in to hear Maneet and Manish share: • The historical evolution of the BPO industry in India and iQor's key role in its growth. 🌍 • iQor India's extensive service offerings, spanning customer care, digital solutions like chat services, and robust back office support. 💼 • iQor's strategic plans for future growth in India, such as workforce expansion in Noida. 🏢 • Key success factors for iQor India, including a skilled talent pool, cost competitiveness, and supportive governmental policies. 🌟 Explore Ep. 97CX of Digitally Irresistible to uncover iQor India’s essential role in delivering remarkable CX solutions across global industries. https://go.iqor.com/EP97L #iQor #DigitallyIrresistiblePodcast #iQorCX #BPOEvolution #GlobalCXLeadership #DigitalTransformation #SmileWithiQor #India
Ep. 97CX: How iQor India Shapes Global CX Success | iQor
https://www.iqor.com
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Leap into your career! 🤩 Join our team, where innovation and teamwork drive success. We’re looking for talented individuals in various roles across multiple locations. Discover a workplace that values your skills and supports your development. Apply today and start your journey: https://lnkd.in/eFfuhENE. #iQor #WeAreHiring #BPOIndustry #Career #CustomerSerivce
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Rev up your auto lending efficiency with strategic BPO partnerships! 🚗 💼 Explore how outsourcing back office tasks accelerates loan processing, reduces costs, and improves customer satisfaction in auto finance. 1️⃣ Faster Loan Closures: Streamline loan processing with skilled back office support, ensuring quicker approvals and seamless customer experiences. 2️⃣ Cost Efficiency: Achieve significant savings by partnering with a BPO provider adept at optimizing operations and reducing overhead costs. 3️⃣ Better Customer Experiences: Personalized service and robust data management improve customer satisfaction and loyalty. 4️⃣ Digital Transformation: Leverage automation and advanced technologies to boost efficiency and accuracy in loan processing. 5️⃣ Security Assurance: Protect customer data with cutting-edge digital identity verification tools and a zero trust security approach. Discover more about transforming auto financing with iQor’s expertise in our blog post! 📈💼 Read our blog post now: https://lnkd.in/ecy_XXs9 #iQor #AutoFinance #BackOfficeSupport #BPO #CustomerExperience #LoanProcessing #FinancialServices #Efficiency #CXTransformation #SmileWithiQor
Accelerate Loan Processing in Auto Finance With Outsourced Back Office Support | iQor
https://www.iqor.com
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Happy Independence Day from all of us at iQor! 🇺🇸 Wishing everyone a safe and joyous Fourth of July filled with pride, gratitude, and celebration. ❤️ #iQor #IndependenceDay #FourthOfJuly
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We will always support our team through life's toughest challenges. ❤️ Recently, one of our dedicated employees, a single parent, faced a difficult time after being hospitalized for two and a half weeks. Despite having insurance, they were still burdened with unpaid medical bills. iQor Qares stepped in to offer assistance, but we need your help to continue making a difference in our community. Tap below to learn more. ⬇️ https://lnkd.in/e6mzRrUE #iQor #iQorQares #StoriesOfSupport #Community
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🚀 We're thrilled to announce that our CEO, Chris Crowley, recently visited our Philippines operations, and the experience was nothing short of inspiring! 🇵🇭 During his visit, Chris was immensely impressed by the dedication, innovation, and hard work demonstrated by our amazing team. He had the opportunity to meet with local leaders, tour our state-of-the-art facilities, and witness firsthand the incredible business we have built together. The energy and enthusiasm from our Philippines team have fueled Chris’ excitement for the future of our company. Together, we're poised to reach new heights and continue our journey of growth and excellence. Thank you to everyone who made this visit a memorable and impactful one. Let's keep pushing boundaries and achieving great things together! 🌟 #BeMorewithiQor #iQorian #LeadershipInAction #PhilippinesOperations #GlobalTeam #Innovation #Growth #FutureIsBright #TeamWork #CompanySuccess #CEOVisit
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🌟 Learn how partnering with iQor can transform auto loan financing! 🚗💼 Our partnership with a nationwide automotive lender boosted back-office support to achieve exceptional efficiency and accuracy in loan document review, helping the lender fund more vehicle purchases. 🔍 Business Opportunity: Improve dealer-to-consumer financing by enhancing accuracy, velocity, and efficiency. 🛠️ Solution: iQor deployed expert teams with deep product knowledge and rigorous training, achieving 99.3% QA scores and exceeding client goals. 📈 Results: Higher QA scores, improved velocity, and up to 40% higher loan conversion rates, helping our client close more deals and build customer loyalty. Discover how a strategic BPO partnership can elevate your business! Read more in our case study: https://lnkd.in/eeb5XU3Q. #iQor #AutoFinance #BackOfficeSupport #LoanFunding #CXExcellence #FinancialServices #DealerFinancing #SmileWithiQor
Major Auto Lender Accelerates Dealer-to-Consumer Financing With iQor's Back Office Support Services | iQor
https://www.iqor.com
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As Pride Month comes to a close, we continue to celebrate inclusivity and diversity at iQor. ❤️ Read below as team member Ash Garcia shares how they feel truly accepted, respected, and empowered within our vibrant culture. "iQor is about more than inclusivity. I have felt mutual respect within iQor's culture. I have felt more accepted when I joined iQor than at previous companies. It may sound clich�� to others, but the perspective differs when experienced within. My personal experiences may just be a mere speck in a very colorful spectrum, a collection of experiences that iQor's LGBTQIA2S+ members share. Here at iQor, I am able to express myself freely. The company has many avenues celebrating gender equality and inclusivity. Opportunities are given to deserving individuals regardless of their gender identities and preferences. I am a living testament to this beautiful culture. I am very grateful that I am respected for my choices, expressions, identity, and preferences. I am able to inspire others. This company provides different platforms to express oneself. So, when iQor opened the door, I became more. I am not just tolerated: I am accepted, respected, and empowered." 🏳️🌈 #iQor #PrideMonth #CelebrateInclusivity #Pride #WorkplaceCulture
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