881 total
Solutions worked but more importantly the quickness of response back to back. Felt like stack exchange was in my inbox.
Date of experience: July 17, 2024
Reply from bunny.net
Hello Anubhav,
It's great to hear that our support team was quick and helpful. We strive to provide fast responses to ensure your experience with us is smooth and efficient. Thanks for sharing your experience!
Regards,
Bryan
Technical Support Manager
Best CDN provider with impressive performance. I'm using BunnyCDN with my website, and I've been very impressed with the improvement in website performance. Their CDN service is reliable and easy to use.
Date of experience: July 11, 2024
Reply from bunny.net
Hi Ahmed,
Thank you so much for your kind words and for sharing your positive experience! We're thrilled to hear that you're impressed with our CDN and it's great to know that you find our service reliable and user-friendly. If you have any questions or need further assistance as you continue to use bunny.net services, please don't hesitate to reach out.
Kind Regards,
Bryan
Technical Support Manager
I use bunny stream. It’s almost perfect. Amazing price, nice player, great video quality and options, with good support.
The one thing holding it back from being perfect is the lack of aspect ratio support. It only uses 16:9. The team helped me change the background colour for the crop, but it’d be great if it natively played videos full size that aren’t 16:9.
Apart from this, I totally recommend !!
Date of experience: June 16, 2024
Reply from bunny.net
Hi Andrew,
Thanks for taking the time, we are working on our offering and hope to address the missing aspect ratios soon, hopefully bringing us closer to perfect ;) Keep an eye on the bunny.net blog for updates!
Kind Regards,
Bryan
Technical Support Manager
Tilen replied instantly at 10pm on a Friday which was unbelievable.
He immediately addressed my technical problem and had it solved within just one back and forth. Support agents like Tilen at BunnyCDN are the primary reason I have used & preached it for everything I do the last 3 years.
Date of experience: June 07, 2024
Reply from bunny.net
Hello Eric, We appreciate you taking the time to leave such a positive review showing your belief in the bunny.net services! The team are delighted to be here to support you 24/7!
Kind Regards,
Bryan
Technical Support Manager
Solid support, fast response and a European partner.
Deliberately stating partner and not supplier because I really have the feeling Bunny is working with their customers instead of just delivering a service. Simple questions (stupidity from my side), complex questions -- all answered within a few minutes and always friendly and supportive. 5 stars with ease.
Date of experience: June 28, 2024
Reply from bunny.net
Hello Kristof, Thanks for taking the time to leave this review, we feel the same way and look forward to growing our partnership! if we can help in any way going forward please don't hesitate to let us know.
Kind Regards,
Bryan
Technical Support Manager
I was looking for a replacement for cloudflare today when I came across the bunny.net company
In the first encounter and request for support, they answered immediately and solved my problem.
I hope their services will be good in the long run
Date of experience: June 24, 2024
Reply from bunny.net
Hi Saeid and welcome to Bunny! glad the team could assist with your transition and if we can do anything to help with your integration going forward please let us know.
Kind Regards,
Bryan
Technical Support Manager
The bunny support team was super responsive and tried to work with us to find the root cause of a very rare issue we were having in one of our markets.
As a product team, we understand how resolving such rare cases can be challenging, but we were very surprised by the culture of their support team and how driven they were to help us. It literally felt like we had a member join our team. The response times were unbelievable.
Date of experience: May 22, 2024
Reply from bunny.net
Hello Kareem,
We strive to exceed expectations in all of our client interactions, so it's always rewarding to hear when we succeed. Thank you so much for sharing your feedback.
Kind Regards,
Bryan
Technical Support Manager
On the video streaming perspective and core service pricing this is a 5-stars. But the cost of the AI transcription is insane: currently $0.1 per minute, compared to the OpenAI Whisper transcript API of $0.006/min that is crazy. Sure, there is a video audio extracting aspect which would cost some compute, and they need to make a cut, but even the extremely overpriced Rev AI service is 5x cheaper than Bunny for the transcription part. This feels like a really cheap way to make a quick buck by overcharging for something so basic and leaves us a bad taste.
Date of experience: April 17, 2024
Bunny.net is by far the #1 !!
I am getting the fastest WordPress page speed with cheap server from One.com and "full package" from Bunny.
I have total control over which zones in the world the CDN traffic shall be activated and invoiced.
My company gets the best performance for the money with Bunny.net. Always Bunny!!
Tomas at Bunny is a true legend among support agents. He never gives up and always makes my websites faster.
Date of experience: June 19, 2024
Reply from bunny.net
Hello Håvard, It was great to see the interaction between yourself and support flow over the course of your case, the back and forth makes these complex cases all the easier, thanks for taking the time to let us know about your experience.
Kind Regards,
Bryan
Technical Support Manager
quick responses, well handled, well written, great support.
Date of experience: July 29, 2024
Reply from bunny.net
Hey Timna,
We appreciate you taking the time to complete the survey. We hope your bunny.net trial is progressing well and if we can assist in any way please let us know.
Kind regards,
Bryan
Technical Support Manager
Date of experience: August 09, 2024
Super fast response and solution immediately solved my problem!
Date of experience: August 06, 2024
The support was quick to reply and straight to the point, resolving my issue promptly.
Date of experience: July 26, 2024
Reply from bunny.net
Hello Joel,
Thank you for your feedback! We’re glad to hear that the team could help with your Streaming config query. Your affirmation helps us maintain our high standards, its really appreciated!
Kind regards,
Bryan
Technical Support Manager
Really great support and responded super fast. Documentation could use some work though, they should mention API key for storage is your password, not the API key in the account
Date of experience: June 08, 2024
Reply from bunny.net
Hi Tay,
We're committed to providing top-notch support, and your feedback on the documentation (which we have now updated) helps us as we try to continually improve. Thank you for taking the time to share your experience.
Kind Regards,
Bryan
Technical Support Manager
Easy to Integrate Plus Cost Efficient and Fast Support.
I am using it for more than a year and it's just fast, easy to use and cost efficient. I use it to serve images and videos and I can just upload it via dashboard or via the API and get url and embed it. I have started using Stream and it's good. I no longer to have encode videos just upload and play. Awesome support team too which is quite fast and responsive.
Date of experience: May 28, 2024
Reply from bunny.net
Hi Jitendra, Thanks for taking the time to let us know about your experience as you utilize more of the Bunny services in your endeavors, we're constantly working towards improving our offering and your expanding usage shows us we're on the right track, much appreciated!
Kind Regards,
Bryan
Technical Support Manager
Whenever my website needs to use a CDN, I always think of bunny first, because this is the best and the best one I have ever used among many CDNs. I still remember when I used it in 2023, when I encountered a problem, bunny's customer service always helped me solve the problem without complaining, and this is still the case today. This is why I am willing to recharge even though I have a balance. I am very willing to recommend bunny to my friends and colleagues, and I hope I can contribute a little bit. Help bunny develop better
Date of experience: April 29, 2024
Reply from bunny.net
Thank you for taking the time to let us know, and for the glowing reference! its very much appreciated by the team.
Kind Regards,
Bryan
Technical Support manager
Optimizer doesn't work since May 9, and you guys can't fix it since. I'm just curious, how is it even possible? It's been 45 days you can't fix a feature you're taking money for.
Date of experience: June 23, 2024
Reply from bunny.net
Good morning, Danil,
We’re very sorry that this bug report has had such a significant impact on your bunny.net experience.
It is unfortunate that the fix lead time has been as long but please rest assured that the issue has received heightened focus from our development team and is going to be resolved as soon as possible, I have requested an eta on the rollout and will update you on your ticket.
I have also refunded your Optimizer costs and again offer our sincere apologies for this inconvenience.
Kind Regards,
Bryan
Technical Support Manager
Solved my problem quickly and pleasantly... even though it was my configuration mistake.
Date of experience: July 18, 2024
Reply from bunny.net
Hi Jason,
We were happy to help and appreciate you taking the time to let us know how you got on, its easy to make simple config errors but remember we're here to assist whenever you get stuck!
Regards,
Bryan
Technical Support Manager
bunny.net's customer service is excellent. We've been using them for years & each time a minor issue has come up their team has often resolved it within an hour. In the most recent case, it was a technical issue that took a few replies back & fourth to isolate and resolve, but Bunny's team responded via email 4 times within an hour and we promptly had it solved. When I expressed my gratitude and how impressed I was with their service & they suggested it'd help to also leave them a TrustPilot review it seemed like the least I could do to come here & share the story.
Date of experience: April 05, 2024
Reply from bunny.net
Hello Michael,
The team was thrilled to be able to assist you, we do have a strong focus on resolving our customers issues and queries as swiftly as possible and its very much appreciated that you took the time to let us know how you got on.
Looking forward to working with you in the future.
Kind Regards,
Bryan- Technical Support Manger
