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Firing Back: How Great Leaders Rebound After Career Disasters
Business communication Magazine ArticleThe leader’s fall from “Who’s Who” to “Who’s that?” is full of stigma and shame. But the story doesn’t have to end there. -
How a CEO’s Personality Affects Their Company’s Stock Price
Leadership Digital ArticleIt pays to be conscientious. Extroverted, not so much. -
Can a Volunteer-Staffed Company Scale?
Corporate communications Magazine ArticleAn educational-gaming firm rethinks its talent strategy. -
When Discussing Uncertainty, Highlight Opportunities for Your Employees
Strategy Digital ArticleStrategies to empower people instead of increasing their anxiety. -
Turning of Atlanta: A Conversation with Shirley Franklin
Leadership & Managing People Magazine ArticleWhen Shirley Franklin took over as mayor of Atlanta in 2001, city hall was flat broke, employee morale was in the basement, and the public had lost faith.... -
Why Your Company Needs a News Room
Public relations Digital ArticleAmerican Airlines’ recent inspection fiasco grounded hundreds of planes, caused thousands of flight cancellations, and will, according to the Dallas Morning News, cost American Airlines tens of millions of dollars. But, in the heat of the event, Amercan’s website was virtually silent about the crisis. What could American have done differently? At the very least, […] -
How to Ask for What You Want
4 tips for getting your colleagues' attention. -
Starbucks’ “Race Together” Campaign and the Upside of CEO Activism
Government policy and regulation Digital ArticleIt matters for business and for policy. -
The Globe: Segmenting the Base of the Pyramid
Emerging markets Magazine ArticleTo succeed, you’ll need to link your commercial interests with your constituencies’ well-being. -
What CEOs Should Know About Speaking Up on Political Issues
Organizational Development Digital ArticleBe ready to respond. -
When Your Brand Is Racist (HBR Case Study)
Communication Magazine ArticleA national brewing and distilling company grapples with its most profitable brand's racist history. This fictional case study by Joseph C. Miller, Michael... -
Short Legs for the Letterman Scandal?
Communication Digital ArticleThe scandal involving late-night talk show host David Letterman shows distinct signs of blowing over without causing significant long-term harm to Letterman's... -
A Leader's Guide to Navigating Employee Activism
Global Business Big IdeaWith employees increasingly speaking out on political and social issues, the authors use their research on activist voices in the workplace to suggest... -
The Essential Guide to Crafting a Work Email
Communication Digital ArticleThere are rules. -
How to Use Language That Employees Get
Business communication Magazine ArticleIt’s not just what leaders say; it’s also how they say it. In our research on executives who have instilled a great sense of purpose in others, introduced powerful brands, or managed successfully in turbulent times, we’ve found that they often use terms and metaphors that resonate with their employees. Walt Havenstein, the CEO of […] -
Tipping Point Leadership
Leadership & Managing People Magazine ArticleWhen William Bratton was appointed police commissioner of New York City in 1994, turf wars over jurisdiction and funding were rife, promotion bore little... -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
How to Have an Honest Conversation About Your Business Strategy
Organizational Development Magazine ArticleToo many organizations descend into underperformance because they can't confront the painful gap between their strategy and the reality of their capabilities,... -
BP: Victim of Its Own Good Marketing
Sales & Marketing Digital ArticleA few years ago I met Jose Gabrielli, the CEO of the Brazilian energy giant Petrobras, to talk about an article we were developing for HBR. Dressed in... -
When Innovation and Trust Are at Odds
Business and society Big IdeaSpeeding a new product to market can have serious consequences. Consider the Rock ’n Play.
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Leading Virtual Teams
15.00View Details How do you lead a team scattered across the globe? How do you keep members you can't see organized, communicative, and productive? In this book, you'll... -
Communications Policy
Sales & Marketing Case Study8.95View Details Introductory note on communications policy for use in first year marketing. Focuses on: Target selection; message delineation; communications intensity;... -
Dow Corning and the Breast Implant Controversy (A)
Global Business Case Study11.95View Details In early 1994, Dow Corning Corp. debates whether to participate in a proposed $4.2 billion product liability settlement. Specifically, the firm must decide... -
United Flight 3411: What Went Wrong?
Organizational Development Case Study11.95View Details On April 9, 2017, United Airlines flight 3411 to Louisville was held at the gate in Chicago while customer Dr. David Dao was forcibly removed from his... -
TecSalud's Response to COVID-19
Management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
The Krem Spacemaker Coffeemaker
Sales & Marketing Case Study11.95View Details Students take the role of managers for a firm that is experiencing a product disaster (the coffee makers they produce are starting kitchen fires). Students... -
Schlitterbahn: Tragedy at the Waterpark
Management Case Study11.95View Details Jeff Henry, owner of and creative visionary behind Schlitterbahn Waterparks & Resorts, created one of the most sought-after water park companies in the... -
Kidder, Peabody & Co.: Creating Elusive Profits
Finance & Accounting Case Study11.95View Details On April 17, 1994, Kidder, Peabody & Co. announced a $350 million charge against earnings resulting from the discovery of false trading profits. That... -
Clarence Hall University and the Donation
Leadership & Managing People Case Study11.95View Details Annalisa McGann, chair of London's prestigious Clarence Hall University, together with the university's board must make a decision about whether to return... -
"Do you really think we are so stupid?" A letter to the CEO of Deutsche Telekom (B)
Organizational Development Case Study6.95View Details This three-part case-study illustrates key concepts and lessons about leading adaptive change in organizations in the context of turning around Deutsche... -
Sterlite Copper's Nemesis: Misreading the Politics of Policy (B)
Management Case Study5.00View Details Since its establishment in 1994 in Thoothukudi, Tamil Nadu, Sterlite Copper was mired in several controversies, including flagrant violation of compliance... -
Bauer Hockey: Navigating a Sponsorship Crisis - Epilogue (B)
{{MajorSubject}} Case Study5.00View Details On October 10, 2022, Mary-Kay Messier, vice-president global marketing of Bauer Hockey (Bauer), was faced with a difficult decision on the future of Bauer's... -
Making Analytics Actionable at AllDrinksSoft: MyResults and AMPlify
Technology & Operations Case Study11.95View Details AllDrinksSoft (ADS), a US-based manufacturer and distributor of non-alcoholic beverages, began its journey into Business Analytics (BA) by developing... -
Uber(US): The Push for Autonomous Vehicles
Technology & Operations Case Study11.95View Details Since early 2015, Uber had been investing heavily in research and development for its autonomous vehicles to revolutionize the ride-hailing industry and... -
The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations
Communication Book45.00View Details In today's flatter organizations, collaboration in employee networks has become critical to innovation and to both individual and companywide performance.... -
Masglo: A Media Scandal
Sales & Marketing Case Study11.95View Details This case explores how crisis management planning is a fundamental part of designing a communication plan. The case narrates a social media storm that... -
Nestle India Limited: Maggi Noodles at War with the Regulators
Leadership & Managing People Case Study11.95View Details On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited.... -
Dow Corning and the Breast Implant Controversy (B)
Global Business Case Study5.00View Details Provides an update to the (A) case. -
Mending the Fractures: Creating a Multi-Stakeholder Framework for Building Shared Purpose in Unconventional Oil and Gas
Sales & Marketing Case Study11.95View Details In the summer of 2014, a large energy company was poised to begin expanding its unconventional natural gas operations in northeastern British Columbia... -
Double, Double, Toil and Trouble: One Compounding Pharmacy's Recipe for Steroids
Leadership & Managing People Case Study11.95View Details This case is based on highly publicized events surrounding lethal medication manufactured and sold by a small pharmaceutical company outside Boston, Massachusetts...
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Firing Back: How Great Leaders Rebound After Career Disasters
Business communication Magazine ArticleThe leader’s fall from “Who’s Who” to “Who’s that?” is full of stigma and shame. But the story doesn’t have to end there. -
How a CEO’s Personality Affects Their Company’s Stock Price
Leadership Digital ArticleIt pays to be conscientious. Extroverted, not so much. -
Can a Volunteer-Staffed Company Scale?
Corporate communications Magazine ArticleAn educational-gaming firm rethinks its talent strategy. -
When Discussing Uncertainty, Highlight Opportunities for Your Employees
Strategy Digital ArticleStrategies to empower people instead of increasing their anxiety. -
Turning of Atlanta: A Conversation with Shirley Franklin
Leadership & Managing People Magazine ArticleWhen Shirley Franklin took over as mayor of Atlanta in 2001, city hall was flat broke, employee morale was in the basement, and the public had lost faith.... -
Why Your Company Needs a News Room
Public relations Digital ArticleAmerican Airlines’ recent inspection fiasco grounded hundreds of planes, caused thousands of flight cancellations, and will, according to the Dallas Morning News, cost American Airlines tens of millions of dollars. But, in the heat of the event, Amercan’s website was virtually silent about the crisis. What could American have done differently? At the very least, […] -
How to Ask for What You Want
4 tips for getting your colleagues' attention. -
Starbucks’ “Race Together” Campaign and the Upside of CEO Activism
Government policy and regulation Digital ArticleIt matters for business and for policy. -
The Globe: Segmenting the Base of the Pyramid
Emerging markets Magazine ArticleTo succeed, you’ll need to link your commercial interests with your constituencies’ well-being. -
Leading Virtual Teams
15.00View Details How do you lead a team scattered across the globe? How do you keep members you can't see organized, communicative, and productive? In this book, you'll...