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What CEOs Should Know About Speaking Up on Political Issues
Organizational Development Digital ArticleBe ready to respond. -
A Leader's Guide to Navigating Employee Activism
Global Business Big IdeaWith employees increasingly speaking out on political and social issues, the authors use their research on activist voices in the workplace to suggest... -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
When We Learn From Failure (and When We Don't)
Leadership & Managing People Digital ArticleIt mostly has to do with whether we can blame somebody else. -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
Delivering Grim News to Covid-19 Patients’ Families
Crisis communication Digital ArticleLessons from a frontline health system in New Jersey. -
How to Make Furloughs More Humane
Crisis communication Digital ArticleWhat to do before, during, and after to ensure your workforce stays engaged. -
The Former CEO of Guardian on Using Values to Drive Strategic Planning
Strategic planning Magazine ArticleAfter Hurricane Sandy, Guardian moved quickly to prepare for the next major crisis. -
Crisis Communications and American Airlines
Crisis communication Digital ArticleIn the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. Consider American Airlines, which faced communicating with hundreds of thousands of customers whose flights were canceled while the airline performed emergency safety inspections. Under […] -
Pepsi, United, and the Speed of Corporate Shame
Leadership & Managing People Digital ArticleEmpowered employees could prevent these disasters. -
Samsung, Shame, and Corporate Atonement
Change management Digital ArticleUnderstanding outrage in different cultures. -
How One Seattle Health System Is Managing the Covid-19 Crisis
Leadership & Managing People Digital ArticleLeaders can follow their playbook to build organizational resiliency. -
How to Lead During a Data Breach
Leadership & Managing People Digital ArticleThe quality of a company's leadership is revealed in make-or-break crisis moments. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
How to Talk to Your Team When the Future Is Uncertain
Crisis communication Digital ArticleYou can offer reassurance without giving false hope. -
What To Do When the Devil Wears [Your Brand]
Public relations Digital ArticleStrategies for when your brand becomes associated with a noxious public figure. -
How to Reassure Your Team When the News Is Scary
Crisis communication Digital ArticleThey’ll look to you for stability. -
Aggressive Leaders Are More Likely to Be Punished for Their Mistakes
Organizational Development ResearchWe don't want to give them the benefit of the doubt. -
Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It
Customer service Digital ArticleDiscretion is still the most powerful customer service tool. -
Is It Time to Exit Russia? (HBR Case Study and Commentary)
Global Business Magazine ArticleIn this fictional case, the CEO of a global pharmaceutical company based in Belgium with operations in Moscow is contemplating what to do in the wake...
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United Flight 3411: What Went Wrong?
Organizational Development Case Study11.95View Details On April 9, 2017, United Airlines flight 3411 to Louisville was held at the gate in Chicago while customer Dr. David Dao was forcibly removed from his... -
TecSalud's Response to COVID-19
Management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
Masglo: A Media Scandal
Sales & Marketing Case Study11.95View Details This case explores how crisis management planning is a fundamental part of designing a communication plan. The case narrates a social media storm that... -
Nestle India Limited: Maggi Noodles at War with the Regulators
Leadership & Managing People Case Study11.95View Details On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited.... -
"Miracle on the Hudson" (B): Rescuing Passengers and Raising the Plane
Leadership & Managing People Case Study5.00View Details Supplement for case HKS713 -
Commuter Complaints on SMRT Train Breakdowns
Leadership & Managing People Case Study11.95View Details In December 2011, the world-renowned SMRT train system in Singapore suffered a series of commuter disruptions that shattered public confidence in the... -
Leadership and Power Dynamics in Crisis Management (B): France
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684 -
Lawnsite.com vs. DuPont (C): After the Crisis
Strategy & Execution Case Study5.00View Details The introduction of a new class of persistent herbicides is anticipated by DuPont as a game-changer for the firm and its customers. Instead, the product... -
The Deepwater Horizon Oil Spill: The Politics of Crisis Response (B)
Global Business Case Study5.00View Details Following the sinking of the Deepwater Horizon drilling rig in late April 2010, the Obama administration organized a massive response operation to contain... -
Tehelka in Crisis
Strategy & Execution Case Study11.95View Details A managing editor is attempting to navigate a communications and leadership disaster after receiving an email from one of her colleagues at Tehelka Magazine... -
GetYourGuide: Managing a Sudden Shock to Business Growth
Management Case Study11.95View Details In March 2020, the German online travel experience platform GetYourGuide faced an abrupt drop in revenues in the wake of the COVID-19 pandemic. Prior... -
Honda Canada (B): Tsunami and Sourcing Disruption
Leadership & Managing People Case Study5.00View Details Honda Canada was coping with a communications and supply chain crisis after a triple disaster - an earthquake followed by a tsunami and a nuclear meltdown... -
Maggi: A Tangled Mess
Technology & Operations Case Study11.95View Details In the summer of 2015, one of Nestlé SA (Nestlé)'s top-selling products in the Indian market, its two-minute Maggi noodles, was embroiled in a food and... -
Recovery in Aurora: The Public Schools' Response to the July 2012 Movie Theater Shooting (A)
Leadership & Managing People Case Study11.95View Details In July 2012, a gunman entered a movie theater in Aurora, Colorado and opened fire, killing 12 people, injuring 58 others, and traumatizing a community.... -
"Miracle on the Hudson" (C): Epilogue
Leadership & Managing People Case Study5.00View Details Supplement for case HKS713 -
When Imperatives Collide: The 2003 San Diego Firestorm
Leadership & Managing People Case Study11.95View Details In October 2003, a confluence in southern California of low humidity, dead vegetation, and Santa Ana winds created the conditions for a firestorm-multiple... -
Ichko: In the Eye of a Cyclone
Leadership & Managing People Case Study11.95View Details Mihir is the head of the Disaster Management Department for the fictional coastal state of Udan, in South India. He receives a weather bulletin from the... -
Prion Disease Contamination: Should We Disclose? (B)
Global Business Case Study5.00View Details In the A case, Rose Matthews, vice president for patient advocacy at University Hospital, must decide how to handle a startling discovery about patient... -
Prion Disease Contamination: Should We Disclose? (A)
Global Business Case Study11.95View Details In the A case, Rose Matthews, vice president for patient advocacy at University Hospital, must decide how to handle a startling discovery about patient...
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What CEOs Should Know About Speaking Up on Political Issues
Organizational Development Digital ArticleBe ready to respond. -
A Leader's Guide to Navigating Employee Activism
Global Business Big IdeaWith employees increasingly speaking out on political and social issues, the authors use their research on activist voices in the workplace to suggest... -
Ending Harassment at Work Requires an Intersectional Approach
Diversity and inclusion Digital ArticleGender, race, age, and seniority all affect who’s harassed and how. -
United Flight 3411: What Went Wrong?
Organizational Development Case Study11.95View Details On April 9, 2017, United Airlines flight 3411 to Louisville was held at the gate in Chicago while customer Dr. David Dao was forcibly removed from his... -
TecSalud's Response to COVID-19
Management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
When We Learn From Failure (and When We Don't)
Leadership & Managing People Digital ArticleIt mostly has to do with whether we can blame somebody else. -
In New Jersey, Good Crisis Management Has Mitigated Sandy’s Impact
Crisis management Digital ArticlePresident Obama and Governor Christie have avoided several pitfalls that leaders usually make. -
Delivering Grim News to Covid-19 Patients’ Families
Crisis communication Digital ArticleLessons from a frontline health system in New Jersey. -
Masglo: A Media Scandal
Sales & Marketing Case Study11.95View Details This case explores how crisis management planning is a fundamental part of designing a communication plan. The case narrates a social media storm that... -
Nestle India Limited: Maggi Noodles at War with the Regulators
Leadership & Managing People Case Study11.95View Details On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited....