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A Practical Guide for Marketers Who Want to Use GenAI
AI and machine learning Digital ArticleUnderstanding the risks, rewards, and how to get started. -
The Crucial Role of ID Verification in the Digital Economy
Technology & Operations Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
How Information Gives You Competitive Advantage
Technology & Operations Magazine ArticleInformation technology is more than just computers. It must be conceived of broadly to encompass information as well as a spectrum of technologies that... -
4 Cybersecurity Strategies for Small and Midsize Businesses
Technology & Operations Digital ArticleYou can't stop cyberattacks from happening. But you can contain the consequences. -
If Your Data Is Bad, Your Machine Learning Tools Are Useless
Technology & Operations Digital ArticleFive steps to ensure higher-quality data. -
How Effective Managers Use Information Systems
Decision making and problem solving Magazine ArticleAdvances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […] -
The Digitally Literate Organization
Technology & Operations Digital ArticleAccording to the market research firm IDC, to survive and thrive, enterprises across the global economy will need to create some 500 million new digital... -
How Competitive Intelligence Rules Encourage Cheating
Strategy & Execution Digital ArticleWhen HP's ex-CEO Mark Hurd headed to Oracle this fall, his former employer sued him, claiming that by taking the job he put "HP's most valuable trade... -
13 Principles for Using AI Responsibly
Technology & Operations Digital ArticleCompanies need to consider a set of risks as they explore how to adopt new tools. -
What CEOs Need to Know About the Costs of Adopting GenAI
Technology & Operations Digital ArticleA primer on the predictable - and often overlooked - expenses that come with implementing these tools. -
Fixing Data Overload in Health Care
Technology & Operations Digital ArticleA five-step approach to get the right data into the right hands at the right time. -
Reengineering Work: Don't Automate, Obliterate
Technology & Operations Magazine ArticleCompanies rarely achieve radical performance improvements when they invest in information technology. Most companies use computers to speed up, not break... -
Transform Business Operations with Process Mining
Technology and analytics Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
The Permissionless Corporation
Organizational decision making Magazine ArticleTechnology is empowering employees to make their own decisions. Organizational structures need to catch up. -
Boards Are Having the Wrong Conversations About Cybersecurity
IT management Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn’t enough to drive better preparedness. -
Information Technology System That Couldn't Deliver (Commentary on HBR Case Study)
Technology & Operations Magazine ArticleDiana Sullivan, CEO of Lenox Insurance, thought she had done her job when, after three years of hard work, she had delivered Lifexpress on time and on... -
Reality Wars
Technology & Operations Digital ArticleIn the anchor piece of this Big Idea package, Aral writes, "The spread of falsity has implications for our democracies, our economies, our businesses,... -
The Ethics of Managing People's Data
Global Business Magazine ArticleOver the past few years the European Union has fined companies more than 1,400 times for a total of nearly €3 billion for violations of the General Data... -
Should You Start a Generative AI Company?
Technology & Operations Digital ArticleTwo questions entrepreneurs need to answer before launching a new venture. -
Give Me That Real-Time Information
Leadership & Managing People Magazine ArticleReal-time information about things like network outages, product development, and customer satisfaction is available, but few executives capitalize on...
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Transforming Arizona's Health Care System: Developing and Implementing the Health-e Connection Roadmap
Leadership & Managing People Case Study11.95View Details This case addresses the issues of leadership and change management in the process of transforming an industry through an innovative public-private partnership... -
EnterAll InfoSec Solutions: Growing an Ethical Hacking Business
Strategy & Execution Case Study11.95View Details An ethical hacker had recently started his entrepreneurial venture, EnterAll InfoSec Solutions. A technologist who believed that "ethical hacking" had... -
Note on Cyberattacks and Regulatory Regimes
Technology & Operations Case Study8.95View Details Supplements "SolarWinds Confronts Sunburst" (723-357, -368) to provide context on types of cyberattacks and their costs, as well as-at the time of the... -
Mrs. Fields, Inc.--1988-92
Technology & Operations Case Study11.95View Details Continues the story of Mrs. Fields Cookies. Explores the new challenges the company faced managing its geographic growth and its expansion of products... -
Nanjing Gulou Hospital: Honoring the Heritage and Building the Future
Technology & Operations Case Study11.95View Details Founded in 1892, Nanjing Gulou Hospital, is one of the earliest western medical hospitals in China. It was founded by Dr. William Edward Macklin, M.D.,... -
A Note on Healthcare IT and Applications to the Healthcare Industry
Innovation & Entrepreneurship Case Study14.00View Details This note provides an overview of three key healthcare IT areas: electronic medical records and electronic health records, revenue cycle management, and... -
Terra Lycos: Creating a Global and Profitable Integrated Media Company
Technology & Operations Case Study11.95View Details This case recounts the strategy of Terra Lycos, an integrated global media company formed by the October 2000 merger of Spain's Terra Networks and US-based... -
Global Unichip Corporation (B)
Strategy & Execution Case Study5.00View Details Supplement for case 613048 -
Business-driven Research at IBM Research India
Technology & Operations Case Study11.95View Details What is the right mix between business-driven and pure research? This case considers the question in the setting of IBM Research India, where a management... -
Amagansett Funds (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Mrs. Fields, Inc.--1993
Technology & Operations Case Study5.00View Details A compilation of press remarks that detail the changes in control and management initiated by the company. -
Mrs. Fields Cookies
Technology & Operations Case Study11.95View Details Mrs. Fields Cookies is a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products).... -
Nutricia Middle East: Measuring Sales Force Effectiveness
Sales & Marketing Case Study11.95View Details Nutricia's Middle East and African region is transitioning from a trading to a customer focus. CEO Ernest Vandenbussche must decide how to market infant... -
Tencent: Innovating in China's Mobile Payment Industry
Leadership & Managing People Case Study11.95View Details By 2014, Tencent Holdings Limited, headquartered in Shenzhen, China, had become one of the most innovative companies in Asia. It had created several leading... -
Fate of the Vasa
Technology & Operations Case Study11.95View Details In 1628, the royal warship Vasa was launched. It was Sweden's most expensive naval vessel ever built, costing over 5% of GNP. On its maiden voyage, the... -
Applying Data Science and Analytics at P&G
Technology & Operations Case Study11.95View Details Set in December 2019, this case explores how P&G has applied data science and analytics to cut costs and improve outcomes across its business units. The... -
Wobot.ai: Casual Sexism and Personal Brand Crisis
Management Case Study11.95View Details In September 2021, the chief human resources officer of the video intelligence firm Wobot.ai saw a negative review on the online platform Glassdoor, which... -
CIGNA Property and Casualty Reengineering (A)
Technology & Operations Case Study11.95View Details Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's... -
Microsoft Server & Tools (C)
Technology & Operations Case Study5.00View Details Supplement for case 613031. Update on progress of Microsoft's Server & Tools Business through August 2012. Pleased with the Windows Azure product, Satya... -
LinkedIn (B)
Strategy & Execution Case Study5.00View Details An abstract is not available for this product.
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Transforming Arizona's Health Care System: Developing and Implementing the Health-e Connection Roadmap
Leadership & Managing People Case Study11.95View Details This case addresses the issues of leadership and change management in the process of transforming an industry through an innovative public-private partnership... -
EnterAll InfoSec Solutions: Growing an Ethical Hacking Business
Strategy & Execution Case Study11.95View Details An ethical hacker had recently started his entrepreneurial venture, EnterAll InfoSec Solutions. A technologist who believed that "ethical hacking" had... -
A Practical Guide for Marketers Who Want to Use GenAI
AI and machine learning Digital ArticleUnderstanding the risks, rewards, and how to get started. -
The Crucial Role of ID Verification in the Digital Economy
Technology & Operations Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
Note on Cyberattacks and Regulatory Regimes
Technology & Operations Case Study8.95View Details Supplements "SolarWinds Confronts Sunburst" (723-357, -368) to provide context on types of cyberattacks and their costs, as well as-at the time of the... -
Mrs. Fields, Inc.--1988-92
Technology & Operations Case Study11.95View Details Continues the story of Mrs. Fields Cookies. Explores the new challenges the company faced managing its geographic growth and its expansion of products... -
How Information Gives You Competitive Advantage
Technology & Operations Magazine ArticleInformation technology is more than just computers. It must be conceived of broadly to encompass information as well as a spectrum of technologies that... -
Nanjing Gulou Hospital: Honoring the Heritage and Building the Future
Technology & Operations Case Study11.95View Details Founded in 1892, Nanjing Gulou Hospital, is one of the earliest western medical hospitals in China. It was founded by Dr. William Edward Macklin, M.D.,... -
4 Cybersecurity Strategies for Small and Midsize Businesses
Technology & Operations Digital ArticleYou can't stop cyberattacks from happening. But you can contain the consequences. -
A Note on Healthcare IT and Applications to the Healthcare Industry
Innovation & Entrepreneurship Case Study14.00View Details This note provides an overview of three key healthcare IT areas: electronic medical records and electronic health records, revenue cycle management, and...