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Plumbing Web Connections
Technology & Operations Magazine ArticleIBM director of web infrastructure software, Robert Sutor, is a key leader in the arcane world of web services. In this interview, he says it's just a... -
Pioneering Distance Education in Africa
Global Business Magazine Article -
Ruling the Net
Technology & Operations Magazine ArticleThe Internet promises a radical new world of business. But for many companies, it has yet to deliver. Although doing business in cyberspace may be novel... -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
Getting IT Right
Technology & Operations Magazine ArticleModern information technology started four decades ago, yet in most major corporations, IT remains an expensive mess. This is partly because the relatively... -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […] -
A CEO’s Common Sense of CIM: An Interview with J. Tracy O’Rourke
Hiring and recruitment Magazine ArticleAccording to Wickham Skinner (“What Matters to Manufacturing,” HBR January–February 1988), too many managers now approach production difficulties with “a menu of textbook techniques”—CIM, for example—when they should be thinking through the same old questions: What is my business? Where is the market? What machines and flexibilities do I really need? With Skinner’s strictures in […] -
Harnessing the Power of Idle Computers
Hiring and recruitment Magazine ArticleDistributed computing makes it possible to use the untapped processing and storage capability of PCs, laptops, and servers across your company’s network. It could also open up big, new business opportunities. -
Managing Bias and Risk at Every Step of the AI-Building Process
Technology & Operations Digital ArticleIt should be an iterative, cross-team effort. -
Managing by Wire
Analytics and data science Magazine ArticleLike today’s jet aircraft, a large company can use information technology to weather sudden changes in the business environment. -
Leveraging AI to Battle This Pandemic - And the Next One
Strategy & Execution Digital ArticleWe may need to rethink the rules around data sharing. -
How Information Gives You Competitive Advantage
Technology & Operations Magazine ArticleInformation technology is more than just computers. It must be conceived of broadly to encompass information as well as a spectrum of technologies that... -
How New Health Care Platforms Will Improve Patient Care
Innovation & Entrepreneurship Digital ArticleCombining data from multiple sources, they create a more holistic view of the patient. -
Quest for Resilience
Strategy & Execution Magazine ArticleIn less turbulent times, executives had the luxury of assuming that business models were more or less immortal. Companies always had to work to get better,... -
The Enemies of Data Security: Convenience and Collaboration
Organizational Development Digital ArticleStop blaming IT. -
The Truths About IT Costs
Technology & Operations Magazine ArticleExecutives need to face seven truths about the waste in their IT budgets. Here they are, along with some strategies for managing each one. -
Could Open-Source Code Make Our Y2K Fears Finally Come True?
Technology & Operations Digital ArticleIt could break the internet and the economy. -
Middle Management: The Importance of Being Michael Scott
Leadership & Managing People Digital ArticleSome thinkers about organizations and technology say that middle managers are dinosaurs, lumbering around and taking up space, and that technology - digitization,... -
Boss, I Think Someone Stole Our Customer Data
Crisis management Magazine ArticleFlayton Electronics learns that the security of its customer data has been compromised—and faces tough decisions about what to do next. -
The Tricky Economics of Dog Adoption
Global Business Digital ArticlePotential adopters must grapple with thin markets, hidden information, and intense screening processes.
- SPONSOR CONTENT FROM ALTERYX
Why IT Leaders Should Take a Franchise Approach to Data Management
IT management Sponsor ContentSponsor content from Alteryx. -
The Chair of Honeywell on Bringing an Industrial Business into the Digital Age
Technology and analytics Magazine ArticleThe company’s digital transformation enabled it to navigate the challenges of recent years. - SPONSORED CONTENT FROM Wipro
Industry Clouds Become Catalyst for Transformation
IT management ResearchWhite Paper Sponsored By Wipro -
How to Red Team a Gen AI Model
AI and machine learning Digital ArticleThe harms that generative AI systems create often differ from other forms of AI in both scope and scale. -
How the Cloud Is Changing Data Science
Analytics and data science Digital ArticleHere’s what leaders need to know in this shifting landscape. -
How Companies Think About Data
Data management Digital ArticleUnderstanding the fundamentals of using data. -
What’s Lost When Data Systems Don’t Communicate
Technology and analytics Digital ArticleIs “disconnection debt” costing your company? - SPONSOR CONTENT FROM AMAZON BUSINESS
Create Smart Business Buying Efficiencies With Integrations
Digital transformation Sponsor ContentSponsor content from Amazon Business. - SPONSOR CONTENT FROM UNISYS
Personalize Your IT Service Delivery With Persona Mapping
IT management Sponsor ContentSponsor content from Unisys. -
The Value of Digital Transformation
Technology and analytics Digital ArticleA team at McKinsey tracked the performance of 80 banks over four years to identify exactly how their transformation efforts paid off — and how others can follow suit. -
What Is Responsible Computing?
Business and society Digital ArticleA practical framework to help companies understand the environmental, social, and ethical impacts of how they use technology. - SPONSOR CONTENT FROM MICROSOFT X AMD
Enhance Your Geo-Distributed Apps with Networking Services that Go the Distance
IT security management Sponsor ContentSponsor content from Microsoft x AMD. -
Managing the Risks of Generative AI
AI and machine learning Digital ArticleGuidelines for companies as they implement the next generation of AI tools. - SPONSORED CONTENT FROM Intel
The Strategic Importance of a PC Refresh
IT security management ResearchWhite Paper Sponsored By Intel -
What It Takes to Sell Cloud-Based Software to the U.S. Government
Cybersecurity and digital privacy Digital ArticleComplying with FedRAMP is worth the investment. -
Boards Are Having the Wrong Conversations About Cybersecurity
IT management Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn’t enough to drive better preparedness. -
How Tech Is Transforming Entry-Level, Customer-Facing Jobs
IT management Digital ArticleTakeaways from a survey of more than 800 customer service reps. - SPONSORED CONTENT FROM HCLTech
Device as a Service: The Organizational Uniter
Technology and analytics ResearchWhite Paper Sponsored By HCLTech -
Is Your Board Prepared for New Cybersecurity Regulations?
IT security management Digital ArticleA proposed SEC rule would require companies to disclose their cybersecurity governance capabilities. - SPONSORED CONTENT FROM Broadcom Software
Taming IT Complexity through Effective Strategies and Partnerships
Digital transformation ResearchResearch Report Sponsored By Broadcom Software
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UpDown: Confidential Instructions for GEORG
Innovation & Entrepreneurship Case Study5.00View Details Michael Reich is having severe doubts about how he split the equity with his co-founders two months ago, when they completed a one-page "November Agreement."... -
Managing Business Risk of Information Technology
Technology & Operations Case Study11.95View Details Sets up a situation in which participants must create presentations that assess the IT risk of a large company. -
Binnj on the Apple iPad
Innovation & Entrepreneurship Case Study11.95View Details In this dialogue-styled situation, Binnj's CEO has assembled a team of people for a 100-day "science experiment" to determine whether a new high-tech... -
Geffen Records
Technology & Operations Case Study11.95View Details Geffen Records faces new challenges due to emerging technologies, namely, streaming audio and CD-recordable drives. These technologies have the ability... -
HP-Cisco Alliance (A)
Organizational Development Case Study11.95View Details In 2002, Hewlett-Packard and Cisco Systems strove to develop their long-standing partnership into a strategic alliance with increasing impact. Critical... -
Cathay Pacific (B): Implementing an Integrated e-Freight Solution
Technology & Operations Case Study5.00View Details This case is designed as the second part of a two-part case study on Cathay Pacific's cargo operations, but it can be used separately on a stand-alone... -
Charles Schwab Corp. (A)
Technology & Operations Case Study11.95View Details A look at the industrial restructuring in the brokerage industry made possible by e-commerce. Focuses the student's attention on the decision alternatives... -
Mrs. Fields, Inc.--1988-92
Technology & Operations Case Study11.95View Details Continues the story of Mrs. Fields Cookies. Explores the new challenges the company faced managing its geographic growth and its expansion of products... -
Internet-Enabled Collaborative Store Ordering: Veropoulos Spar Retailer (A)
Technology & Operations Case Study11.95View Details In 2001 Veropoulos Spar, a 770 million Euro retailer in Greece and the Balkan region, intiated the implementation of a new Internet enabled collaborative... -
Collaborative Filtering, Technology Note
Technology & Operations Case Study8.95View Details Collaborative filtering is explained. Collaborative filters leverage the online community to make personalized recommendations to each end-user by comparing... -
E-Duction, Inc.
Finance & Accounting Case Study11.95View Details E-Ductions, a small privately held start-up, developed a new voluntary employee benefit: a payroll-deduction-linked credit card. The CLEAR card provided... -
Monster.com: Success Beyond the Bubble
Technology & Operations Case Study11.95View Details In 2001, Monster.com was an Internet site that, among other things, connected individuals seeking jobs with organizations wanting to hire. Its substitutes... -
Business Intelligence Software at SYSCO
Technology & Operations Case Study11.95View Details The large food service company SYSCO has decided to purchase business intelligence (BI) software, a technology intended to provide superior monitoring... -
Digital Transformation at La Presse (B): Implementing the Digital Strategy
Strategy & Execution Case Study5.00View Details Supplement to case HEC206. This (real) case takes place in the context of the newspaper industry, which is being turned upside down by powerful socio-technological... -
HP-Cisco Alliance (B)
Organizational Development Case Study5.00View Details Supplements the (A) case. -
UK Government Digital Service: Moving Beyond a Website
Global Business Case Study11.95View Details In 2011, the UK founded a new government agency known as the "Government Digital Service" (or GDS). Facing significant budget challenges, several high... -
A Note on Healthcare IT and Applications to the Healthcare Industry
Innovation & Entrepreneurship Case Study14.00View Details This note provides an overview of three key healthcare IT areas: electronic medical records and electronic health records, revenue cycle management, and... -
Worldwide Web and Internet Technology, Technology Note
Technology & Operations Case Study8.95View Details In terms non-technical readers can understand, the evolution of the Internet and the Web, characteristics of the supporting technology, and current issues... -
Zhongshan Hospital Affiliated to Fudan University: Where Smart Healthcare Meets the Future
Management Case Study11.95View Details Zhongshan Hospital was one of the best medical institutions in China, maintaining a leading position in domestic rankings thanks to its extensive capabilities....
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Plumbing Web Connections
Technology & Operations Magazine ArticleIBM director of web infrastructure software, Robert Sutor, is a key leader in the arcane world of web services. In this interview, he says it's just a... -
Pioneering Distance Education in Africa
Global Business Magazine Article -
Ruling the Net
Technology & Operations Magazine ArticleThe Internet promises a radical new world of business. But for many companies, it has yet to deliver. Although doing business in cyberspace may be novel... -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
UpDown: Confidential Instructions for GEORG
Innovation & Entrepreneurship Case Study5.00View Details Michael Reich is having severe doubts about how he split the equity with his co-founders two months ago, when they completed a one-page "November Agreement."... -
Managing Business Risk of Information Technology
Technology & Operations Case Study11.95View Details Sets up a situation in which participants must create presentations that assess the IT risk of a large company. -
Binnj on the Apple iPad
Innovation & Entrepreneurship Case Study11.95View Details In this dialogue-styled situation, Binnj's CEO has assembled a team of people for a 100-day "science experiment" to determine whether a new high-tech... -
Geffen Records
Technology & Operations Case Study11.95View Details Geffen Records faces new challenges due to emerging technologies, namely, streaming audio and CD-recordable drives. These technologies have the ability... -
Getting IT Right
Technology & Operations Magazine ArticleModern information technology started four decades ago, yet in most major corporations, IT remains an expensive mess. This is partly because the relatively...