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The Crucial Role of ID Verification in the Digital Economy
Technology & Operations Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
How Mobile Technologies Are Shaping a New Generation
Leadership & Managing People Digital ArticleThe cohort I like to call the "Re-Generation" began to take shape around 2008. Individuals at the formative ages of 11 to 13, those born after about 1995,... -
Using Mobile Phones to Capture Customer Experiences
Customer experience Digital ArticleThis post is part of Creating a Customer-Centered Organization. How well do you know your customers? We’re guessing not as well as you would like to … and not as well as you’ll need to in the future. Understanding customers has never been more important as empowered, fickle consumers take less notice of your marketing […] -
The Productivity Booster You Have in Your Pocket, But Probably Don’t Use
Web-based technologies Digital ArticleMost of us aren’t teaching our intelligent assistants how to be helpful. -
Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Crisis management Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
The Battle Over iPhones in India
Strategy & Execution Digital ArticleWithout better contextual intelligence, Apple faces a tough challenge. -
How Mobile Phones Can "Reverse Innovate" Health Care
Innovation & Leadership Digital ArticleNote: This blog was co-authored with Justin Chakma, an undergraduate student at the University of Toronto. One of the notable differences between emerging... -
The Mobile Shopping Life Cycle
Marketing Digital ArticleToday’s always-on consumer is turning the traditional path to purchase on its head. -
Conquer Your To-Do List with Your Phone
Time management Digital ArticleA task management strategy for the overwhelmed. -
In the Future of Retail, We’re Never Not Shopping
Marketing Digital ArticleAnd we’ll rely on stores less and less. -
Are Super-Apps Coming to the U.S. Market?
Technology & Operations Digital ArticleSomething super-ish is more likely than a true WeChat equivalent. -
The Unanticipated Consequences of a Frictionless Mobile Experience
Technology & Operations Digital ArticleBecoming mobile-friendly engages new kinds of customers - and yields surprising results. -
Don’t Let Mobile Apps Get Pushy
Marketing Digital ArticlePush notifications are becoming more and more like spam. -
In Mobile Advertising, Timing Is Everything
Marketing Digital ArticleCompanies need an approach that changes as their customers do. -
How to Address the Supply-Chain Staffing Crisis
Technology & Operations Digital ArticleIt's more complicated than simply implementing new technologies. -
For Mobile Devices, Think Apps, Not Ads
Customer experience Magazine ArticleArtwork: New York Times Company R&D Group with Mark Hansen & Jer Thorp, Cascade, 2010–2013, interactive tool created in collaboration with R&D team and presented in various environments, including a five-screen video wall; a screenshot from a visualization of how Times content is shared across the Twittersphere Like most professionals, I carry a smartphone. Although […] -
Four Ideas for Creating Mobile Strategy
Marketing Digital ArticleIt’s easier to see the future when you build the innovations that shape it. -
How Benchmarking Can Help Countries Become More Digital
Strategy & Execution Digital ArticleCan the Philippines catch up to Singapore? -
What the Insurance Industry Can Do to Fix Health Care
Economics Digital ArticleUse its market power for good. -
Your Customers Still Want to Talk to a Human Being
Strategy & Execution Digital ArticleEspecially for big purchases.
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Marketing Reading: Digital Marketing
Sales & Marketing Tool40.00View Details Core Curriculum Readings in Marketing cover fundamental concepts, theories, and frameworks in marketing. For classroom use in higher education, this Reading... -
School of Rock: Tuning into Structured Empowerment (A)
Management Case Study11.95View Details In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price's... -
Killing the Pager at ZSFG
Management Case Study11.95View Details This case is about organizational change and technology. It follows the efforts of one physician as they try to move their department past using the pager,... -
Bell Atlantic and the Union City Schools (C1): Project Explore
Technology & Operations Case Study11.95View Details The third in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Describes... -
Samsung Electronics: Innovation and Design Strategy
Innovation & Entrepreneurship Case Study11.95View Details In January 2008, Samsung Electronics won 32 innovation and design engineering awards at the Consumer Electronics Show, the largest show of its kind in... -
Somedia: Diversification by Leveraging Resources and Capabilities
Strategy & Execution Case Study11.95View Details In 2018, the legacy business of Somedia AG (Somedia)-traditional media such as newspapers, radio, and TV-was in structural decline. While its business... -
Alice's Maternity Leave: Beneficial Leave or Left Behind?
Leadership & Managing People Case Study11.95View Details Alice Moore worked remotely as a full-time senior data associate for Bloom Inc., a global technology firm in the United States. The department in which... -
Horizon Quantum Computing
Management Case Study11.95View Details In 2023, the Singapore-based startup company Horizon Quantum Computing was on the cusp of fast expansion and the founder faced the challenge to decide... -
Innovation at Uber: The Launch of Express POOL
Organizational Development Case Study11.95View Details Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This product offers a reduced... -
Qualcomm Inc., 2009-2015
Strategy & Execution Case Study11.95View Details In the years after 2009, Qualcomm navigated the wireless industry's transition from 3G to 4G, retaining its technological leadership and experiencing... -
Lytt: Determining a Go-to-Market Strategy
Innovation & Entrepreneurship Case Study11.95View Details The Berline-based start-up, Lytt, was founded in late 2019 with the aim of offering employees a means to speak up about misconduct at work through a digital... -
Nokia Siemens Networks: Branding a Global Merger from the Inside Out
Sales & Marketing Case Study11.95View Details A handful of global players dominated the telecommunications infrastructure industry in 2007. The benefits to scale were significant: substantial funding... -
Rogers Communications, Inc.: The Wave
Sales & Marketing Case Study11.95View Details Rogers Communications, Inc., Canada's largest cable television provider, is deciding how it should respond to developments that appear to portend the... -
Telkom South Africa: Business Model Innovation in a Changing Industry
Technology & Operations Case Study11.95View Details In May 2021, the chief executive officer of Telkom SA SOC Limited (Telkom) in South Africa was facing a dilemma. Fifth generation (5G) technology was... -
T-Mobile in 2013: The Un-Carrier
Finance & Accounting Case Study11.95View Details By 2013, the U.S. wireless industry was in the midst of a costly transition. As consumers began to embrace more sophisticated mobile devices, the industry's... -
Qualcomm and Intel: Evolving Strategies in the Mobile Chipset Industry in 2014
Technology & Operations Case Study11.95View Details This case discusses the evolving strategies in the mobile chipset industry in 2014, focusing on Qualcomm, the dominant technology company in the mobile... -
JCDecaux, 2016: Global Leader ... Again
Strategy & Execution Case Study5.00View Details In 2016, JCDecaux was number one in the world in outdoor advertising. This was a far cry from the situation in 2003; at that time, JCDecaux had been unseated... -
Nike: Changing the Sneakers Game
Leadership & Managing People Case Study11.95View Details "Our goal is to be the kind of start-up that would terrify Nike-if Nike didn't already own us." Ron Faris, general manager of S23NYC, a Manhattan-based... -
The Rise and Fall of BlackBerry
Strategy & Execution Case Study11.95View Details The launch of BlackBerry by Research in Motion (RIM) in 1999 laid the foundation for the development of smartphones. The next decade was a period of spectacular... -
Telepass: From Tolling to Mobility Platform
Strategy & Execution Case Study11.95View Details Telepass, until very recently the sole processor of electronic toll payments on Italy's highways, has ambitions beyond tolling. Since the mid-2010s, the...
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The Crucial Role of ID Verification in the Digital Economy
Technology & Operations Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
How Mobile Technologies Are Shaping a New Generation
Leadership & Managing People Digital ArticleThe cohort I like to call the "Re-Generation" began to take shape around 2008. Individuals at the formative ages of 11 to 13, those born after about 1995,... -
Marketing Reading: Digital Marketing
Sales & Marketing Tool40.00View Details Core Curriculum Readings in Marketing cover fundamental concepts, theories, and frameworks in marketing. For classroom use in higher education, this Reading... -
School of Rock: Tuning into Structured Empowerment (A)
Management Case Study11.95View Details In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price's... -
Killing the Pager at ZSFG
Management Case Study11.95View Details This case is about organizational change and technology. It follows the efforts of one physician as they try to move their department past using the pager,... -
Using Mobile Phones to Capture Customer Experiences
Customer experience Digital ArticleThis post is part of Creating a Customer-Centered Organization. How well do you know your customers? We’re guessing not as well as you would like to … and not as well as you’ll need to in the future. Understanding customers has never been more important as empowered, fickle consumers take less notice of your marketing […] -
The Productivity Booster You Have in Your Pocket, But Probably Don’t Use
Web-based technologies Digital ArticleMost of us aren’t teaching our intelligent assistants how to be helpful. -
Bell Atlantic and the Union City Schools (C1): Project Explore
Technology & Operations Case Study11.95View Details The third in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Describes... -
Samsung Electronics: Innovation and Design Strategy
Innovation & Entrepreneurship Case Study11.95View Details In January 2008, Samsung Electronics won 32 innovation and design engineering awards at the Consumer Electronics Show, the largest show of its kind in... -
Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Crisis management Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius.