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Firing Back: How Great Leaders Rebound After Career Disasters
Business communication Magazine ArticleThe leader’s fall from “Who’s Who” to “Who’s that?” is full of stigma and shame. But the story doesn’t have to end there. -
China’s In-Store Wars
Marketing Digital ArticleIn China, the battle for the consumer is often won — and lost — not in factories or on television screens, but on store floors. As many as 45% of Chinese consumers make purchase decisions in real time, inside shops, according to surveys we have conducted, compared to just 24% in the US. Moreover, 56% […] -
Amazon’s Brick-and-Mortar Store Shouldn’t Come as a Surprise
Technology and analytics Digital ArticleRetailers are increasingly heeding customers’ desire to weave the physical and digital worlds together. -
How Banning Happy Meals Could Make Kids Fatter
Strategy & Execution Digital ArticleNews from Tuesday's election that after months of debate, San Francisco's Board of Supervisors has effectively banned the Happy Meal. If you want to buy... -
From Starbucks to Nike, Business Asks for Green Legislation
Sustainable business practices Digital ArticleWould it surprise you to learn that Starbucks is a leading advocate for action on climate change? Think about it. Starbucks’ success hinges on a robust coffee crop, which needs certain growing conditions. But the company is seeing the imprint of climate change on coffee growing regions around the world. Global rainfall and harvest patterns […] -
How One Bad Thanksgiving Shaped Amazon
Operations and supply chain management Digital ArticleIn 1998, the “Save Santa” incident marked a turning point. -
Life’s Work: An Interview with Alain Ducasse
Cross-cultural management Magazine ArticlePhotography: Eric Leleu Alain Ducasse learned to love food on his parents’ farm. He received his first three-star Michelin rating—for Le Louis XV, in Monaco—when he was just 33 and now runs an empire of more than 20 restaurants (with a collective 19 Michelin stars) in cities from Tokyo to Las Vegas. Interviewed by Patrice […] -
How Direct-to-Consumer Brands Can Continue to Grow
Strategy Magazine ArticleThey need to revise the marketing innovations that gave them early momentum. -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […] -
T-Mobile Hasn’t Incited a Price War…Yet
Competitive strategy Digital ArticleThe mobile carrier is competing by adding value. -
What Ron Johnson Got Right
Innovation Digital ArticleThe ousted J.C. Penney chief understood the importance of intuition. -
Why Walmart's Senior Execs Need to Be on Twitter
Sales & Marketing Digital ArticleTo really capture the promise of social media, the honchos need to join the conversation. -
How E-Commerce Will Trump Brand Management
Marketing Magazine ArticleThe Internet promises to give marketing the same boost in productivity that new operational strategies have given to manufacturing. -
How the Sharing Economy Can Improve Your Next Business Trip
Leadership & Managing People Digital ArticleOn-demand services to try. -
Crap Circles
Analytics and data science Magazine ArticleThe most dubious business plan can look solid—even smart—if it’s cast as a virtuous circle. “See, we invest our profits in innovation to create delightful products that customers buy—which generate profits that we invest in innovation!” Who could argue with that? Indeed, the merit of self-reinforcing systems seems so obvious that businesspeople instinctively describe their […] -
Should You Let Employees Break the Rules to Make Customers Happy?
Sales & Marketing Digital ArticleEmpowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers... -
A Breeze in the Face
Customer experience Magazine ArticleA man once worked on the 89th floor of the Empire State Building. One muggy August day, he began to imagine how nice a breeze in his face would feel. When he opened the window, he suddenly realized he could probably get the world’s best breeze in the face—simply by jumping out and falling face […] -
Are These Energy-Saving Measures Wise...or Wacky?
Organizational Development Digital ArticleAs we all know, energy prices have skyrocketed. Organizations of all kinds are trying new ways of doing business to cut costs. Some ideas, like Wal-Mart... -
How Low-Paying Retailers Can Adapt to Higher Minimum Wages
Managing people Digital ArticleKey questions investors will ask. -
The Strategic Power of Saying No
Entrepreneurship Magazine ArticleThe hardest part of being an entrepreneur can be learning to turn down business. It is also the only way to survive—and grow.
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Ethiopian Airlines: Bringing Africa Together
Strategy & Execution Case Study11.95View Details Ethiopian Airlines plans to expand its African market base to become a leading airline in the continent. As part of the airline's multi-hub strategy,... -
Hot Wheels at Mattel: Reinventing the Wheel
Sales & Marketing Case Study11.95View Details In 2017, Chris Down, Global Brand General Manager for Hot Wheels, and his team from the Advanced Play Group within Mattel, Inc., were considering which... -
Polaroid-Kodak
Strategy & Execution Case Study11.95View Details Describes Kodak's long-awaited challenge to Polaroid in the field of instant photography. Provides technological and company background of both Polaroid... -
Allegiant Airlines: Finding a New Customer Segment
Leadership & Managing People Case Study11.95View Details Founded in 1997, Allegiant Airlines (Allegiant) was one of the most profitable ultra-low-cost airlines in the United States. Allegiant maintained high... -
Passion for Learning
Strategy & Execution Case Study11.95View Details Describes the challenges confronting a recent HBS graduate who has started a direct-mail toy company. The entrepreneur must evaluate industry conditions... -
Canara Bank Turnaround
Strategy & Execution Case Study11.95View Details Canara Bank has been one of the top five public sector banks in India since its founding in 1906. After lagging behind its competitors for some years,... -
Competing with Dragons: Amazon in China
Global Business Case Study11.95View Details Amazon entered China in 2004 by acquiring Joyo, a local e-retailer, and rebranding it as Amazon China, implementing the technology and practices that... -
Angels and Devils: Best Buy's New Customer Approach (B)
Sales & Marketing Case Study5.00View Details An abstract is not available for this product. -
Fundacion Idel: Building Dignity for Argentinians with Disabilities
Innovation & Entrepreneurship Case Study11.95View Details Fundacion Inclusion y Desarrollo Laboral (IDEL) was a not-for-profit organization in Buenos Aires, Argentina, whose mission was to enhance the dignity... -
Mariwala's Family Entrepreneurship Challenges (B)
Management Case Study5.00View Details This case discusses the dilemma faced by Harsh Mariwala, the business leader who relinquished the CEO position of Marico Limited, his family-owned fast-moving... -
Airbnb: What´s Next?
Sales & Marketing Case Study11.95View Details The general manager for Airbnb in Spain and Portugal, Jeroen Merchiers is pondering about several issue as he prepares to delegate responsibilities in... -
Internet-Enabled Collaborative Store Ordering: Veropoulos Spar Retailer (A)
Technology & Operations Case Study11.95View Details In 2001 Veropoulos Spar, a 770 million Euro retailer in Greece and the Balkan region, intiated the implementation of a new Internet enabled collaborative... -
Parrot: Navigating the Nascent Drone Industry
Technology & Operations Case Study11.95View Details In 2018, Henri Seydoux, CEO and Founder of Parrot, believed that his company was at an inflection point in its history. Parrot had been a European leader... -
Gillette: Cutting Prices to Regain Share
Strategy & Execution Case Study11.95View Details After losing market share to low-priced competitors such as Harry's and Dollar Shave Club for several years, Gillette decided to fight back by launching... -
An Activist Approach: Confidential Role Assignment for Fultons Department Stores
Strategy & Execution Case Study8.95View Details A three party, multiple-issue negotiation exercise dealing with a potential merger between two leading department stores, called for by an activist investor... -
Westmount Retirement Residence
Finance & Accounting Case Study11.95View Details The administrator of the Westmount Retirement Residence is concerned about the current cost accounting system. The administrator is not clear on how much... -
Mother Earth: Great Design, Great Values
Strategy & Execution Case Study11.95View Details The case "Mother Earth - Great Design, Great Values" can be used in a Competition and Strategy course to illustrate a firm employing a focused differentiation... -
Evans Food
Sales & Marketing Case Study11.95View Details In April 2014, Hector Guerra (GMP 16) was discussing his company's dilemma with his living group of the General Management Program (GMP) at the Harvard... -
Porsche Taycan: Service Failure and Recovery
Management Case Study11.95View Details The case captures the experience of a customer in a service failure incident when ordering a Porsche Taycan, and the recovery process managed by the local... -
Kjell and Company: Motivating Salespeople with Incentive Compensation (A)
Sales & Marketing Case Study11.95View Details Kjell & Company was a Swedish retail electronics chain. The company's products consisted of home electronics and accessories. The company was noted for...
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Firing Back: How Great Leaders Rebound After Career Disasters
Business communication Magazine ArticleThe leader’s fall from “Who’s Who” to “Who’s that?” is full of stigma and shame. But the story doesn’t have to end there. -
Ethiopian Airlines: Bringing Africa Together
Strategy & Execution Case Study11.95View Details Ethiopian Airlines plans to expand its African market base to become a leading airline in the continent. As part of the airline's multi-hub strategy,... -
China’s In-Store Wars
Marketing Digital ArticleIn China, the battle for the consumer is often won — and lost — not in factories or on television screens, but on store floors. As many as 45% of Chinese consumers make purchase decisions in real time, inside shops, according to surveys we have conducted, compared to just 24% in the US. Moreover, 56% […] -
Amazon’s Brick-and-Mortar Store Shouldn’t Come as a Surprise
Technology and analytics Digital ArticleRetailers are increasingly heeding customers’ desire to weave the physical and digital worlds together. -
Hot Wheels at Mattel: Reinventing the Wheel
Sales & Marketing Case Study11.95View Details In 2017, Chris Down, Global Brand General Manager for Hot Wheels, and his team from the Advanced Play Group within Mattel, Inc., were considering which... -
Polaroid-Kodak
Strategy & Execution Case Study11.95View Details Describes Kodak's long-awaited challenge to Polaroid in the field of instant photography. Provides technological and company background of both Polaroid... -
Allegiant Airlines: Finding a New Customer Segment
Leadership & Managing People Case Study11.95View Details Founded in 1997, Allegiant Airlines (Allegiant) was one of the most profitable ultra-low-cost airlines in the United States. Allegiant maintained high... -
How Banning Happy Meals Could Make Kids Fatter
Strategy & Execution Digital ArticleNews from Tuesday's election that after months of debate, San Francisco's Board of Supervisors has effectively banned the Happy Meal. If you want to buy... -
From Starbucks to Nike, Business Asks for Green Legislation
Sustainable business practices Digital ArticleWould it surprise you to learn that Starbucks is a leading advocate for action on climate change? Think about it. Starbucks’ success hinges on a robust coffee crop, which needs certain growing conditions. But the company is seeing the imprint of climate change on coffee growing regions around the world. Global rainfall and harvest patterns […] -
Workplace Toxicity Is Not Just a Mental Health Issue
Management Digital ArticleWorkplace toxicity leads to a host of negative mental and physical health outcomes, particularly for women of color. Leaders can better support these...